Win10 upgrade asking me to uninstall already-removed Acronis software

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  1. Posts : 850
    Win 10
       #101

    Sorry I hadn't seen that you asked me the question yesterday.

    Remove the following driver temporaly:

    pnputil -f -d oem17.inf

    pnputil -f -d oem18.inf

    pnputil -f -d oem51.inf



    And please leave the oem68.inf driver as it is.

    Then try the Upgrade again.
      My Computer


  2. Posts : 116
    Windows 7 - trying to upgrade
    Thread Starter
       #102

    Tekkie Boy said:
    Sorry I hadn't seen that you asked me the question yesterday.

    Remove the following driver temporaly:

    pnputil -f -d oem17.inf

    pnputil -f -d oem18.inf

    pnputil -f -d oem51.inf



    And please leave the oem68.inf driver as it is.

    Then try the Upgrade again.
    What is the consequence of removing those drivers? And won't Windows Update immediately try to find and install a driver?
      My Computer


  3. Posts : 850
    Win 10
       #103

    The oem68.inf driver is necessary for the hard disks in the PC.

    I don't know what the other drivers are for, but I would remove them for the Windows 10 upgrade.

    Windows Update installs drivers that would not interfere with the upgrade.
      My Computer


  4. Posts : 116
    Windows 7 - trying to upgrade
    Thread Starter
       #104

    Tekkie Boy said:
    The oem68.inf driver is necessary for the hard disks in the PC.

    I don't know what the other drivers are for, but I would remove them for the Windows 10 upgrade.

    Windows Update installs drivers that would not interfere with the upgrade.
    Hi oem17 is a jmicron driver which is for SATA ports.

    oem18 is a Marvell driver which also appears to be for SATA ports.

    oem51 appears to be a driver for a Marvell RAID controller

    I am not sure which my boot drive is currently reliant on, or other drives that are connected. How do I determine that so I don't kill my active drives by removing these drivers?

    - - - Updated - - -

    Success!

    Win10 upgrade asking me to uninstall already-removed Acronis software-getty_495142964_198701.jpg
      My Computer


  5. Posts : 56,792
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #105

    Win10 upgrade asking me to uninstall already-removed Acronis software-image.png
      My Computers


  6. Posts : 116
    Windows 7 - trying to upgrade
    Thread Starter
       #106

    That victory was so sadly short-lived. Windows 10 worked fine after upgrade ... until I rebooted it.

    Here's what happened -

    1. I updated all the drivers I could, I uninstalled ESET and Malwarebytes, removed .net 3.5 and I turned off a bunch of startup items and processes

    2. I relaunched the Windows 10 upgrade tool

    3. It successfully booted into Windows 10

    4. I posted my victory post here - everything seemed to work normally

    5. I launched MSCONFIG and enabled just one service that I had previously disabled - ASUS Com Service

    6. I rebooted

    The Windows 10 boot screen came up with the MS logo and spinning dots ... then that screen went on to a blank screen with more spinning dots. Those dots spun around and around for well over 30 minutes and nothing at all happened. So, I tried booting again ... same result.

    Any ideas of how to resolve? I am currently booted onto my previous Windows 7 drive.

    Thanks!

    - - - Updated - - -

    Update: Somehow I managed to get back in. I turned off that service and will try another reboot.
      My Computer


  7. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #107

    Try both restart/reboot and shutdown / power up.
      My Computer


  8. Posts : 116
    Windows 7 - trying to upgrade
    Thread Starter
       #108

    steve108 said:
    Try both restart/reboot and shutdown / power up.
    Hey Steve - After some googling I was able to launch Windows repair ... and ultimately get in ... though I'm not sure if Windows Repair actually did anything. For some reason it flagged errors on all of my drives and wanted to "repair" all of them ... I ctrl-alt-deleted my way out of that.

    But every time I boot, it gives me the message to press any key within 8 seconds to stop from proceeding with disk repair.

    When I booted back into my other Windows 7 drive, it also called out issues with all of the drives.

    I ran chkdsk manually on a couple of the drives and they are fine.

    Any ideas what has triggered Windows 7 and 10 thinking the drives need repair?
      My Computer


  9. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #109

    lbeachmike said:
    Hey Steve - After some googling I was able to launch Windows repair ... and ultimately get in ... though I'm not sure if Windows Repair actually did anything. For some reason it flagged errors on all of my drives and wanted to "repair" all of them ... I ctrl-alt-deleted my way out of that.

    But every time I boot, it gives me the message to press any key within 8 seconds to stop from proceeding with disk repair.

    When I booted back into my other Windows 7 drive, it also called out issues with all of the drives.

    I ran chkdsk manually on a couple of the drives and they are fine.

    Any ideas what has triggered Windows 7 and 10 thinking the drives need repair?
    Not sure, but things I would try ......
    First, I would run Crystal Disk Info to check health of all drives. Next, disable hibernation and Windows "fast startup" and BIOS fast boot to see if that fixes the issue.
      My Computer


  10. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #110

    Enable or Disable Hibernate in Windows 10 this will disable fast startup too
      My Computer


 

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