I tried to Factory reset my Laptop but it failed

So basically every time i try to factory reset my laptop, it brings me to a blue screen with options to use cmd, shut down or restart and my reset fails. I have done some searching and found that there is a file that stores my information on what the error was. I hope this information is the right one. If anyone could please tell me what this means and what i can do to fix this problem.


LogSession: Reopened a log session at [C:\$SysReset\Logs]
2021-02-25 03:55:50, Info ResetResumeLog: Reopened session logs in [C:\$SysReset\Logs]
2021-02-25 03:55:50, Info ResetReturnToOldOS: Started
2021-02-25 03:55:50, Info ResetReturnToOldOS: Tracing failure event
2021-02-25 03:55:50, Info ResetReturnToOldOS: Event traced successfully
2021-02-25 03:55:50, Info ResetReturnToOldOS: Tracing Boot State file [C:\$SysReset\Logs\WinRE\bootstat.dat]
2021-02-25 03:55:50, Info Attempt to get BsdSummarize Diagnostic Information for bootstat file: \??\C:\$SysReset\Logs\WinRE\bootstat.dat
2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: BootLogInitCount:1
2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: BootLogOsLaunchCount:1
2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: BootLogErrorCount:0
2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: BootLogLastErrorEventCode:0
2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: BootLogLastBootdiagErrorCode:0
2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: HeaderPresent:1
2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: BootId:1
2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: LastBootSucceeded:0
2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: FatalErrorCode:0
2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: FatalErrorStatus:0
2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: ShutdownDeviceType:0
2021-02-25 03:55:50, Info [ResetEngine.exe] Enter WinReGetConfig
2021-02-25 03:55:50, Info [ResetEngine.exe] Parameters: configWinDir: NULL
2021-02-25 03:55:50, Info [ResetEngine.exe] WinRE config file path: C:\WINDOWS\system32\Recovery\ReAgent.xml
2021-02-25 03:55:50, Info [ResetEngine.exe] Update enhanced config info is enabled.
2021-02-25 03:55:50, Info [ResetEngine.exe] WinRE is installed
2021-02-25 03:55:50, Info [ResetEngine.exe] WinRE is installed at: \\?\GLOBALROOT\device\harddisk0\partition4\Recovery\WindowsRE
2021-02-25 03:55:50, Info [ResetEngine.exe] System is WimBoot: FALSE
2021-02-25 03:55:50, Info [ResetEngine.exe] WinRE image validated
2021-02-25 03:55:50, Info [ResetEngine.exe] Exit WinReGetConfig return value: 1, last error: 0x0
2021-02-25 03:55:50, Info Try to clear BCD of WinRE to cancel Redirection
2021-02-25 03:55:50, Info Encrypt: Restoring original protection state
2021-02-25 03:55:50, Info Encrypt: State file does not exist, assuming reset has not suspended protection on any volumes
2021-02-25 03:55:50, Info ResetReturnToOldOS: Clean up cloud Image folder
2021-02-25 03:55:52, Info ResetReturnToOldOS: Completed


Thank you

Can you describe why you needed to refresh? What was the problem?

If push comes to shove, are you able and willing to do a clean install?

ignatzatsonic said:

Can you describe why you needed to refresh? What was the problem?

If push comes to shove, are you able and willing to do a clean install?

If u meant why i wanted to reset. Its because some of my programmes were not working well . I do not have any important files on the laptop so i am open to any ideas but i am unsure what u mean by clean install.(sorry im not much of a tech guy)

I've never done a reset, but many here have, so you should get some help.

"Clean install" means to reinstall Windows from scratch as if you'd never even owned Windows before. It may come to that, but you certainly can do it without a lot of trouble. For nothing.

Part of a clean install is to totally wipe out EVERYTHING on your hard drive, so if there is anything on it you can't afford to lose, you'd have to copy that stuff to some other drive before doing the clean install. You say you don't have any important files on it, so that shouldn't be a problem.

But a reset normally should work.

Have you walked through this tutorial?

Reset Windows 10

Personally, just boot from a USB flash drive created with the Media Creation Tool and do a clan install:
https://www.microsoft.com/en-us/soft...load/windows10

Clean Install Windows 10

CluelessLol said:

If u meant why i wanted to reset. Its because some of my programmes were not working well . I do not have any important files on the laptop so i am open to any ideas but i am unsure what u mean by clean install.(sorry im not much of a tech guy)

Thank you i did some research into clean installing and microsoft website had a tool to reset my pc without using the inbuilt functio . I have successfully reseted my pc thank youuu