Updating from Windows 1803 to 20H2

Hi all:

I've got a Toshiba laptop that has been sitting for years because it had become un-useable due to extreme slow performance. Last update was October 2018 - Version 1803. Decided to try to revive it this week. It's working fine now but won't update to 202H. It doesn't crash, it doesn't update.. it seems to be caught in a loop.

I've done some research and I'm guessing it won't update because of the lapse between updates? Do I need to use the ISO or USB Recovery drive now to update this Windows 10 computer to the latest version?

I tried Update Assistant and that failed too..

Thank you. Here are the specs:

Toshiba Satellite C875
Intel Core i3-3110M 2.4 GHz
4GB Ram
64 Bit x64 Processor

Windows 10 Home
Version 1803

JMuller said:

Hi all:

I've got a Toshiba laptop that has been sitting for years because it had become un-useable due to extreme slow performance. Last update was October 2018 - Version 1803. Decided to try to revive it this week. It's working fine now but won't update to 202H. It doesn't crash, it doesn't update.. it seems to be caught in a loop.

I've done some research and I'm guessing it won't update because of the lapse between updates? Do I need to use the ISO or USB Recovery drive now to update this Windows 10 computer to the latest version?

I tried Update Assistant and that failed too..

Thank you. Here are the specs:

Toshiba Satellite C875
Intel Core i3-3110M 2.4 GHz
4GB Ram
64 Bit x64 Processor

Windows 10 Home
Version 1803

Download and run the media creation tool inside windows, and see what it says. You should be offered an option to keep all your folders, it shows up later in the process.

example
Use the Microsoft media creation tool to force the Windows 10 Anniversary Update today | Windows Central

Samuria said:

We have a lot upgrading from old version and it doesn't work but doing a clean install work just fine by always create a disk image first

I have done some upgrades using media creation tool, but not from that far back in version numbers.
I have one PC I forced to remain on 1909, cause frankly I dont care to go through reinstalling WMC 10 etc...setup all that stuff unless forced to. Like take a whole day of trials to get it all back to functioning.

We use it as a media center PC. It does fine as it is, good Dolby 5.1 and all. But at some point the MS support runs out, but since I dont allow updates on it. why would it matter anyway. It might watch youtube, but very little web use. We use a 4k firestick for everything except recording local TV channels OTA.

Hey just a quick update:

I used Setupdiag.exe (thank you @dalchina) and it found a failed attempt at creating a Username Profile. I cleaned those out (I had several from trying to get the Microsoft Account recognized). I deleted the files in Windows\Users but the Setupdiag still found the error, so...

I ran DISM and then SFC and took care of that. I seem to have a clean bill of health.

I didn't run scandisk, but I don't think I have a disk problem.
Also don't have any third-party disk management utilities. I'm assuming all my partitions are good.

Feeling (somewhat) confident, I am currently using Windows Upgrade Assistant to update the system. So far, no errors.

It got through the "Checking for Updates" stage and I restarted.. now says "Working on updates" and I'm at 12%.

If this doesn't work, I'll probably try a clean install from the ISO or USB Recovery Disk.

Thank you all for your help, especially @dalchina.

- - - Updated - - -

sdowney717 said:

I have done some upgrades using media creation tool, but not from that far back in version numbers.

Well, it worked. I upgraded this Toshiba machine from Version 1803 to 20H2. Running Windows 10 Version 20H2. Thank you everyone for your help and input.

JMuller said:

Hey just a quick update:

I used Setupdiag.exe (thank you @dalchina) and it found a failed attempt at creating a Username Profile. I cleaned those out (I had several from trying to get the Microsoft Account recognized). I deleted the files in Windows\Users but the Setupdiag still found the error, so...

I ran DISM and then SFC and took care of that. I seem to have a clean bill of health.

I didn't run scandisk, but I don't think I have a disk problem.
Also don't have any third-party disk management utilities. I'm assuming all my partitions are good.

Feeling (somewhat) confident, I am currently using Windows Upgrade Assistant to update the system. So far, no errors.

It got through the "Checking for Updates" stage and I restarted.. now says "Working on updates" and I'm at 12%.

If this doesn't work, I'll probably try a clean install from the ISO or USB Recovery Disk.

Thank you all for your help, especially @dalchina.

- - - Updated - - -



Well, it worked. I upgraded this Toshiba machine from Version 1803 to 20H2. Running Windows 10 Version 20H2. Thank you everyone for your help and input.

glad you got it.
If you use the media creation tool method, it puts a fresh copy of windows 10 on, installs windows 10, and keeps you files and settings.
An update upgrade to the next version through windows update, may not do the same thing. That is what I think happens.