New
#1
Error Message - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (athwb.sys)
Hi,
I installed Win10 on my Toshiba NB550D (Win 7 starter) laptop and everything looked OK at the completion of the installation. I had the Win 10 desktop display and all my desktop icons were present and correct,. However on my initial reboot the PC went into a continuous restart loop during which the following error message was displayed SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (athwb.sys). I have done a bit of preliminary research and it seems to me that the Atheros WiFi Network Adapter Driver may not be compatible with Win 10. I have restored the PC back to Win 7 to check things out further as follows:-
Adapter Model - Atheros AR9002WB-1NG
Existing Driver - Ver 9.2.0.206 Date 17/12/2010
I located a later version driver which is said to be compatible with Win 10 (Ver 10.0.0.308) and does contain the file athwb.sys which was mentioned in the error message so I'm hopeful that, if I can install it, everything might be OK when I reinstall Win 10. My problem is that, in Win 7 mode, the Device Manager Update Driver facility says that the current driver is the most up to date one and would not install the Win 10 compatible one. This leads me to think that the driver update has to be done in the Win 10 mode. Is my assumption correct and, if so, how do I get to do the driver update in Win 10 mode when I cannot load Win 10 after the initial installation procedure? Does it involve starting it in "Safe" (or any other) mode? I'm anxious to try again provided that I am reasonably satisfied that I have an answer to the problem. Would appreciate any help that someone may be able to provide. Many Thanks - Bob Deb