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  1.    18 Aug 2015 #41
    Join Date : Aug 2015
    Posts : 54
    windows 10 home 64bit
    Thread Starter

    [QUOTE=bobkn;349292]I haven't used Acronis True Image to clone, just to image and restore.

    I vaguely recall getting long file name errors. I think that I just allowed TI to skip the file.

    Random suggestion: did you try chkdisk /f? That just fixes files, it doesn't do anything about bad sectors on the disk.
    No I did not try chkdisk /f...But I will try now...Thx Len
      My ComputerSystem Spec
  2.    18 Aug 2015 #42
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Am I correct in that your original HDD had errors and you replaced that with a 4 TB drive and that is also exhibiting disk issues?

    I'd like to see more details about your machine (Software, Hardware, and Firmware). The Speccy report serves two purposes, one to update your Tenforums specs, and two to provide the current operating environment.

    Please update the Systems Specs in your forum profile with complete information.

    • In the System Manufacturer/Model Number field, manually type Desktop or Laptop adding it to the information already in the field. The specific model number is important - there are often many models of a given series.
      For example, my machine is a HP Pavilion dv6, but there are tens of the dv6 series, so dv6-6c10us is the specific model.

    • Specify Custom Build as the manufacturer if it is not an OEM machine.

    The easiest way to do this is to use the information from a PUBLISHED Speccy report.
    See: Speccy - Publish Snapshot of your System Specs

    Post the link to the report that Speccy gives you and also open the Speccy link.
    Then click here to view your System Specs on this forum.

    When you have both windows open, put them side-by-side and simply copy the information, field by field, from the Speccy report to your System Specs.

    To see what information other members provide in their System Specs, click on My System Specs in the lower left of any post by any member.


    Two more requests from this side of you monitor

    1) Run a quick malware scan on your machine to rule out malicious code.
    Malwarebytes Anti-Malware Free - Windows 7 Help Forums

    2) Post a Disk management screen shot
    I'd like to see your Disk Management.
    Download this zip file (contains dmDskmgr-vd.mmc)


    Double click dmDskmgr-vd.zip to open the compressed folder
    Double click dmDskmgr-vd.mmc to launch the custom Disk Management console
    You'll get an output similar to this:


    Press Alt+PrtScn to grab a snapshot of just the Disk Management window
    Open Paint and Ctrl+V to paste it, then save the image
    Attach the image to a new post.

    Thanks
      My ComputerSystem Spec
  3.    18 Aug 2015 #43
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Going back one step - make sure the connector for the HDD is firmly connected. The first time I replaced a SATA drive, I didn't have the connector snapped into the port.
      My ComputerSystem Spec
  4.    18 Aug 2015 #44
    Join Date : Aug 2015
    Posts : 54
    windows 10 home 64bit
    Thread Starter

    Quote Originally Posted by Slartybart View Post
    Am I correct in that your original HDD had errors and you replaced that with a 4 TB drive and that is also exhibiting disk issues?

    I'd like to see more details about your machine (Software, Hardware, and Firmware). The Speccy report serves two purposes, one to update your Tenforums specs, and two to provide the current operating environment.
    Please update the Systems Specs in your forum profile with complete information.

    • In the System Manufacturer/Model Number field, manually type Desktop or Laptop adding it to the information already in the field. The specific model number is important - there are often many models of a given series.
      For example, my machine is a HP Pavilion dv6, but there are tens of the dv6 series, so dv6-6c10us is the specific model.
    • Specify Custom Build as the manufacturer if it is not an OEM machine.

    The easiest way to do this is to use the information from a PUBLISHED Speccy report.
    See: Speccy - Publish Snapshot of your System Specs

    Post the link to the report that Speccy gives you and also open the Speccy link.
    Then click here to view your System Specs on this forum.

    When you have both windows open, put them side-by-side and simply copy the information, field by field, from the Speccy report to your System Specs.

    To see what information other members provide in their System Specs, click on My System Specs in the lower left of any post by any member.


    Two more requests from this side of you monitor

    1) Run a quick malware scan on your machine to rule out malicious code.
    Malwarebytes Anti-Malware Free - Windows 7 Help Forums

    2) Post a Disk management screen shot
    I'd like to see your Disk Management.
    Download this zip file (contains dmDskmgr-vd.mmc)
    Double click dmDskmgr-vd.zip to open the compressed folder
    Double click dmDskmgr-vd.mmc to launch the custom Disk Management console
    You'll get an output similar to this:

    Press Alt+PrtScn to grab a snapshot of just the Disk Management window
    Open Paint and Ctrl+V to paste it, then save the image
    Attach the image to a new post.

    Thanks
    Hi,
    Thanks for getting back to me..
    Firstly No I have not changed yet, the reason I want to change is the drive keeps checking for errors gets to 11% and hangs there..
    I have done chkdsk /f that is OK no errors reported, just the chkdsk /r that hangs..

    For some reason it won’t let me add any more to the system speck but here it is. (now updated)
    Pavilion 23-f221ea prod # e6q09ea#abu serial # czc3292vmfall in one..intel pentium
    Ram 8
    HD WD 1 TB
    Was win8 then updated to 8.1. then to W10. All OK no problems… I have made an ISO disk just in case.

    PC mainly used for photo and editing with Adobe.

    I now have Anker kit to try and clone the disk it worksfine but Acronis gives error message
    Failed to prepare operations. Error code: 10 'File systemerror is found'
    with extended code: 458,766 'Directory corrupted'0x5FAC360A470D39FA
    0x9F2C53C72E8BCD1F
    I have installed Acronis snapapi as suggested by them… Ifthe issue still persists, it is recommended to install the latest updatedSnapAPI driver: 1.Download, unpack and install the SnapAPI1088;

    Which I have done still gives same error message.


    Thx for any help - Len
    Attached Thumbnails Attached Thumbnails 180815.jpg   1808152.jpg  
    Last edited by ltj22; 18 Aug 2015 at 18:16. Reason: Added photos
      My ComputerSystem Spec
  5.    18 Aug 2015 #45
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Thanks Len,

    So this is the original drive, you have not installed the 4 TB yet.

    I didn't see where you ran Malwarebytes - if you did, were there any threats detected?
    If you have not run it, please run it before going to the next step.

    You can change the order if you want, but I thought that if there is malware on your system, then it's best not to back it up

    If I'm in the correct thread, I think chkdsk / f fixed a few issues before. Now you're combatting bad records.

    I think it's important to is safeguard your personal data before going any further troubleshooting.

    Let's try it this way: Use Mint Mate (Linux) to copy the data
    You'll need a small USB drive or a DVD-R to install Mint Mate

    Have you tried connecting the 4 TB drive using the Anker Kit? I think that's the best place to store the data you want to keep.

    Make a partition large enough the 4 TB drive to hold your data. I don't want to worry about the OS or programs at this point, they can be re-installed. Locate any license keys and original Discs for software you purchased.

    If you can save your data, then you can try to copy the OS and programs. It's not as clean as an image backup, and there might be some hoops to jump though to get everything back in order trying to copy the OS and pgms back.

    Download - Linux Mint
    I use the Mate edition - it's spare ... Cinnamon is a bit fancier. Both work about the same.

    Documentation: Documentation - Linux Mint
    Have a read though it to familiarize yourself.

    Mint is a very good implementation of Linux and you might be surprised by how similar it is to other GUI OSes now

    You can connect to the internet post on the forum, grab screen shots, yada, yada,yada. For the purposes of copy your data, it's great - you select what you want to copy and paste it in a new location.

    I have an old set of instructions here:
    http://www.sevenforums.com/vip/32781...ml#post2794216

    I think they were written to help another member and they might be too specific to that issue. The post should give you an overall idea of where I'm going and what you'll need to do.

    It is not instructions I feel comfortable just handing to you though.

    They'll get you started and give you an understanding, but I' think I'll have to rewrite some parts (6 was a bit confusing to me and I wrote it )

    Any questions? Ask away!

    When you get the chance ....
    Can you PUBLISH the Speccy report and post the link here?

    Click image for larger version. 

Name:	pfSpecPublish.PNG 
Views:	72 
Size:	33.7 KB 
ID:	32379
      My ComputerSystem Spec
  6.    19 Aug 2015 #46
    Join Date : Aug 2015
    Posts : 54
    windows 10 home 64bit
    Thread Starter

    Quote Originally Posted by Slartybart View Post
    Thanks Len,

    So this is the original drive, you have not installed the 4 TB yet.

    I didn't see where you ran Malwarebytes - if you did, were there any threats detected?
    If you have not run it, please run it before going to the next step.

    You can change the order if you want, but I thought that if there is malware on your system, then it's best not to back it up

    If I'm in the correct thread, I think chkdsk / f fixed a few issues before. Now you're combatting bad records.

    I think it's important to is safeguard your personal data before going any further troubleshooting.

    Let's try it this way: Use Mint Mate (Linux) to copy the data
    You'll need a small USB drive or a DVD-R to install Mint Mate

    Have you tried connecting the 4 TB drive using the Anker Kit? I think that's the best place to store the data you want to keep.

    Make a partition large enough the 4 TB drive to hold your data. I don't want to worry about the OS or programs at this point, they can be re-installed. Locate any license keys and original Discs for software you purchased.

    If you can save your data, then you can try to copy the OS and programs. It's not as clean as an image backup, and there might be some hoops to jump though to get everything back in order trying to copy the OS and pgms back.

    Download - Linux Mint
    I use the Mate edition - it's spare ... Cinnamon is a bit fancier. Both work about the same.

    Documentation: Documentation - Linux Mint
    Have a read though it to familiarize yourself.

    Mint is a very good implementation of Linux and you might be surprised by how similar it is to other GUI OSes now

    You can connect to the internet post on the forum, grab screen shots, yada, yada,yada. For the purposes of copy your data, it's great - you select what you want to copy and paste it in a new location.

    I have an old set of instructions here:
    http://www.sevenforums.com/vip/32781...ml#post2794216

    I think they were written to help another member and they might be too specific to that issue. The post should give you an overall idea of where I'm going and what you'll need to do.

    It is not instructions I feel comfortable just handing to you though.

    They'll get you started and give you an understanding, but I' think I'll have to rewrite some parts (6 was a bit confusing to me and I wrote it )

    Any questions? Ask away!

    When you get the chance ....
    Can you PUBLISH the Speccy report and post the link here?
    Click image for larger version. 

Name:	pfSpecPublish.PNG 
Views:	72 
Size:	33.7 KB 
ID:	32379
    Hi,
    Thanks for getting back to me..I have Nortons internet Security installed and is upto date and nothing found..
    I have not purchased the 4tb yet I want to know that the Anker works ok cloning to a spare HD disk... I have a good spare drive that I have copied whole directories to using the Anker kit this is really fast if anyone is thinking of getting one..But as stated the Acronis is reporting error (stated above) that the source directory as a problem and is stopping the cloning..I need to find out what is causing this....All my data is backed up on my portable WD MY Book Studio drive.. I have the keys to all my software so not worried about what is on my PC drive, I could just roll back and reinstall to Windows 8 using the recovery program on the disk or from the set of disks I made when I got the pc..But that is too much work with all them updates to do.. I would rather find out what is causing this Acronis problem..
    I have done chkdsk /f that is OK no errors reported, just the chkdsk /r that hangs..
    Is there anyway to find out what directory is corrupt?? here is the speccy report.http://speccy.piriform.com/results/6...dREIHnlK3qUbuu
    Thx for all your help..Len

    I can't access your win 7, I log in ok..
    ltj22
    , you do not have permission to access this page. This could be due to one of several reasons:

    1. The page has been removed.
    2. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
    3. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

    Last edited by ltj22; 19 Aug 2015 at 04:19. Reason: adition text
      My ComputerSystem Spec
  7.    19 Aug 2015 #47
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Thanks Len,

    It's always good to know that your data is safe, so you can forget the MintMate post.

    It sounds as though there are some bad blocks on your disk (chkdsk /r 'hanging') - quoted becasue it might just be taking a VERY long time to repair the bad blocks (it has to try and read the data, find a good spot to write the data, and mark that area as never use again.

    I started writing long instructions to fix the drive, but after thinking about the issue, I think the best recommendation is to retire that drive.

    Instead of a massive 4 TB drive, I would install an SSD - this not only 'solves' the drive issue, but it dramatically improves system performance. Kingston HyperX drives are top notch.

    Cost might be the prohibiting factor - large SSDs are expensive.
    After looking at the Kingston SSD search results, the prices don't seem all that bad ... I might finally upgrade this box!

    You really don't need a large main drive though - just large enough to host Windows and programs. Data can be stored on external drives.

    If you go the SSD route, you can Clean install windows 10 ... plus you can always access the old drive with the Anker kit if you need something off of it (that drive would become a backup drive, but only to get data off of it, not to use for backups due to the condition)

    When the SSD is installed, perform a Clean install of Windows 10
    Windows 10 - Clean Install (TenForums.com)
    In step one, use USB Flash Drive - Create to Install Windows 10 - Windows 10 Forums

    You want a raw drive (not partitioned or formatted) - Windows 10 install will create the necessary disk schema as long as the drive is empty.

    The install asks you to enter a key a few times
    Do NOT enter a key on any screen!

    You do not have a Windows 10 key that you can enter.
    Press Skip this or Do this later - text in the lower left area of the window.

    The license key was created, encrypted and stored in Firmware and Registered on the MS Server when you did the upgrade. Windows 10 will authenticate automatically.

    All of this is covered in the tutorial, but some people miss the finer details.

    You will, of course, have to re-install your programs and let Windows Update (WU) do it's work. The good thing is that Windows updates are cumulative, so aside from device drivers newer than what's on the ISO, you will probably only have to download and install one WU offer

    Let me know if you want to try and fix the current drive. I don't think it's worth your time - time better spent installing the SSD and installing Windows 10 clean. Your system will be better, faster, newer

    Bill
      My ComputerSystem Spec
  8.    19 Aug 2015 #48
    Join Date : Aug 2015
    Posts : 54
    windows 10 home 64bit
    Thread Starter

    Quote Originally Posted by Slartybart View Post
    Thanks Len,

    It's always good to know that your data is safe, so you can forget the MintMate post.

    It sounds as though there are some bad blocks on your disk (chkdsk /r 'hanging') - quoted becasue it might just be taking a VERY long time to repair the bad blocks (it has to try and read the data, find a good spot to write the data, and mark that area as never use again.

    I started writing long instructions to fix the drive, but after thinking about the issue, I think the best recommendation is to retire that drive.

    Instead of a massive 4 TB drive, I would install an SSD - this not only 'solves' the drive issue, but it dramatically improves system performance. Kingston HyperX drives are top notch.

    Cost might be the prohibiting factor - large SSDs are expensive.
    After looking at the Kingston SSD search results, the prices don't seem all that bad ... I might finally upgrade this box!

    You really don't need a large main drive though - just large enough to host Windows and programs. Data can be stored on external drives.

    If you go the SSD route, you can Clean install windows 10 ... plus you can always access the old drive with the Anker kit if you need something off of it (that drive would become a backup drive, but only to get data off of it, not to use for backups due to the condition)

    When the SSD is installed, perform a Clean install of Windows 10
    Windows 10 - Clean Install (TenForums.com)
    In step one, use USB Flash Drive - Create to Install Windows 10 - Windows 10 Forums

    You want a raw drive (not partitioned or formatted) - Windows 10 install will create the necessary disk schema as long as the drive is empty.

    The install asks you to enter a key a few times
    Do NOT enter a key on any screen!

    You do not have a Windows 10 key that you can enter.
    Press Skip this or Do this later - text in the lower left area of the window.

    The license key was created, encrypted and stored in Firmware and Registered on the MS Server when you did the upgrade. Windows 10 will authenticate automatically.

    All of this is covered in the tutorial, but some people miss the finer details.

    You will, of course, have to re-install your programs and let Windows Update (WU) do it's work. The good thing is that Windows updates are cumulative, so aside from device drivers newer than what's on the ISO, you will probably only have to download and install one WU offer

    Let me know if you want to try and fix the current drive. I don't think it's worth your time - time better spent installing the SSD and installing Windows 10 clean. Your system will be better, faster, newer

    Bill
    Hi Bill,
    Thanks for getting back to me and for the help.
    I did look at the ssd drives a little expensive for me..I need the large drive for my photos and editing software.. the chkdsk did check the files after leaving for 4hrs, so not sure if it cleared anything as don't know where it puts the info....Update no it still has errors on c: I will try and find a way of fixing it, but will not trust this drive...So I now have the 4tb drive and will attempt to install!!
    I will let you know how I get on..bound to want some help that's for sure.
    Thanks again for your help..
    Regards -Len
      My ComputerSystem Spec
  9.    19 Aug 2015 #49
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    I'll be here, I wasn't throwing in the towel

    To recap:
    chkdsk /r completed after 4 hrs- correct? That's good and bad.
    It's good that it corrected the bad spots and was able to move the data to a safe spot on the disk (you won't notice the difference, it's down at the bits level - it just moves the 0s and 1s on the disk - you can't really see it))
    It's bad that it took 4 hrs - that means there were a lot of bad spots or a lot of data (it has to find area on the disk to write the bits - if it encounters more bad spots, it keeps looking and trying).
    Once the chkdsk is done, those areas of the disk are marked "Do not use again"

    Update no it still has errors on c: - lost in translation !!
    Update now still has errors?

    Ok, you have the 4 TB - that's good.
    You're doing the install on the 4 TB - that's very good.

    It sounds as though you're on a good path - I'll read more when you post again.

    It was my pleasure discussing and working through the issue with you Len.

    Bill
      My ComputerSystem Spec
  10.    20 Aug 2015 #50
    Join Date : Aug 2015
    Posts : 54
    windows 10 home 64bit
    Thread Starter

    Quote Originally Posted by Slartybart View Post
    I'll be here, I wasn't throwing in the towel

    To recap:
    chkdsk /r completed after 4 hrs- correct? That's good and bad.
    It's good that it corrected the bad spots and was able to move the data to a safe spot on the disk (you won't notice the difference, it's down at the bits level - it just moves the 0s and 1s on the disk - you can't really see it))
    It's bad that it took 4 hrs - that means there were a lot of bad spots or a lot of data (it has to find area on the disk to write the bits - if it encounters more bad spots, it keeps looking and trying).
    Once the chkdsk is done, those areas of the disk are marked "Do not use again"

    Update no it still has errors on c: - lost in translation !!
    Update now still has errors?

    Ok, you have the 4 TB - that's good.
    You're doing the install on the 4 TB - that's very good.

    It sounds as though you're on a good path - I'll read more when you post again.

    It was my pleasure discussing and working through the issue with you Len.

    Bill
    Hi Bill thanks for getting back..

    Well some good news and some bad news ...Bad news is I could not follow that tuition on clean W10 install to complicated for an old timer......I have the ISO I made on DVD disk I don't have a Flash stick well I do but it's password protected and would not be of any use the tuition seemed to be for flash.....Anyway....So I had another go at the cloning and I had to install the drive, good news is it asked my what format I remembered GPT!!! so it did it..Bad news got so far and came back with the errors on C: source drive...Well I nearly chucked it across the room...Its such a pain with these all in one pcs I much prefer the desktop case so that I can have the drives connected together laid out on the bench..
    I disconnected the old drive and carefully placed to one side...Its not going to beat me I will sort that one out when I have time (with your help lol..)

    So with the new drive installed I put in the ISO dvd that I made and switch it on... Up came the screen good news it was installing great....Then I remembered something in the back of me head about empty unformatted drive I new then I was stuck....Well the good news is the clean install went very well..and is working great....Bad news is I now have a 1.7tb c: drive and two 900ish tbs partitions.. I would have liked a smaller c: drive just in case of problems, I could have just format c: and not worry about the data on the other partitions....I don't think it can be shrunk any more OR is there a way of making c: smaller... Any help greatly received...Or do I learn by my mistakes and do another install..I can do, but don't know how to put the drive back to original state..

    Computing is fun is it not???
    Regards -Len
      My ComputerSystem Spec

 
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