Failed upgrade from 1909 to 2004 - no clues


  1. didrocks
    Posts : 4
    Windows 10
       New #1

    Failed upgrade from 1909 to 2004 - no clues


    Hello... I'm trying to upgrade my own home PC from 1909 to 2004, and it rolls back midway through the process without any error message or anything. Thing is, I work as an IT technician and have upgraded 40-50 machines in my domain to 2004 (wsus, pendrive and so on) without ever seeing anything like this.

    I already tried removing all usb devices, which should be a common cause for what I have seen. If it's worth mentioning, this installation succesfully upgraded from other windows 10 versions multiple times in the past, without hardware changes and without important changes in software... I use it mainly as a home studio workstation, so there's not a lot of software apart from cubase and its plugins, which I don't really think should interfere with the upgrade.

    So I'm attaching the setuperr.log here taken from C:\$Windows.~BT\Sources\Panther... it's the only clue I have since, as I've said before, there's no other message error or anything. As you will see, it's from the last attempt I made almost one month ago, then I've given up.

    setuperr.log
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  3. dalchina
    Posts : 42,986
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Hi, upgrade failures can be next to impossible to resolve.
    Upgrade to Windows 10
    - see section starting
    The table at the Microsoft site below lists the most common upgrade and installation errors, and a few things you can try to fix the problems.
    Get help with Windows 10 upgrade and installation errors - Windows Support
    Resolve Windows 10 upgrade errors
    - pages with links to more that may help.

    Any 3rd party security software should be disabled or removed, just in case.

    Please post a screenshot of the partitions using a 3rd party partition manager ensuring all text in all columns is visible thus Failed upgrade from 1909 to 2004 - no clues-screenshot-.png
    Lack of space in certain partitions or even a lack of unallocated disk space could be an issue.

    Do you have at least 30Gb free on C: ?

    How are you trying to upgrade?
    a. via Windows update?
    b. using an iso file (or even a bootable disk)?

    Setuperr.log shows quite a number of errors.
    CONX 0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll]
    - is a common error. Note that I don't have that dll as an active part of my O/S..

    I note a couple of errors reported are in Italian:
    Impossibile trovare il file specificato
    Could there be a language mismatch? (I'd have expected an error message though).

    You might try...
    - running setupdiag.exe (from MS, Google)
    - upgrading after a clean boot
    - an in-place upgrade repair install of 1909 (iso's freely downloadable, tutorial refers) then upgrade.
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  4. didrocks
    Posts : 4
    Windows 10
    Thread Starter
       New #3

    Thank you for your answer. The error messages in Italian are right, I'm Italian and that's the system language. I have a small SSD so I made sure I had 30 GB, that could have been the reason... I'm pretty sure I didn't have that much free space on C: even the other times. But even this time it rolled back with this error: 0xC1900101 - 0x40017

    On the link you gave me, this is the solution for the error: 'Clean boot into Windows, and then attempt the upgrade to Windows 10. For more information, see How to perform a clean boot in Windows.

    Ensure that you select the option to "Download and install updates (recommended)."'

    So I clean booted following the instructions (never had the need to do that in many years), ensured the installer got the updates and went on again... same error. I noticed that it rolls back at about 60% of the process.

    This is the description for the error code: Windows 10 upgrade failed after the second reboot.
    This is usually caused by a faulty driver. For example: antivirus filter drivers or encryption drivers.

    If I only knew WHICH driver...

    I'm attaching the latest error log after clean boot

    setuperr.log
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  6. dalchina
    Posts : 42,986
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #4

    Hi, sounds like a little progress as you now have a quite common error message. 0xC1900101 - 0x40017 is typical of a failure to migrate driver problem, which you can readily research.

    Are you attempting the upgrade using an iso file?

    Again, running setupdiag.exe (from MS) might give a clue. (It seems like more of a good idea to try to match problems against known cases than something that really helps though).

    setuperr.log looks largely similar, except that there are some error numbers at the start which I think may be new.

    The only driver-related reference is this common one:
    2020-09-25 15:53:54, Error CONX 0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll]

    I don't recall seeing the string of messages at the end of the log before.

    I suggest you run a couple of basic checks on your system:
    chkdsk c: /scan
    then from an admin command prompt run
    SFC /SCANNOW

    Consider attempting an in-place upgrade repair install of 1909.

    Research that driver reference and any error messages. E.g.
    Failed upgrade from 1909 to 2004 - no clues-1.png

    You can start with
    Fix: Windows Setup Error 0xC1900101 - 0x40017 - Appuals.com
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  7. Tekkie Boy
    Posts : 850
    Win 10
       New #5

    Hello

    When you run the Microsoft Setupdiag tool, it creates the Logs.zip package.
    Can you share the package here?

    Press the Windows Button and type: cmd and select the Option “Run as administrator”.
    In command prompt copy and paste the following command:

    Dism /Online /Get-Drivers > "%userprofile%\Desktop\driver.txt”


    That create the driver.txt file on your desktop.
    Please share the file here too.

    Friendly greetings

    Sorry for any mistakes. English is not my native language
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  8. didrocks
    Posts : 4
    Windows 10
    Thread Starter
       New #6

    Thank you... so I tried checking the disk and sfc and so on, but with the same results. Still I was pretty sure that the only “strange” driver I’d ever had on my system was this AI charger thing from asus which was supposed to enhance charging times for smartphones and so on. Actually, it never changed anything. First times I tried to upgrade though, I thought it was the culprit, so I uninstalled it from control panel.
    Now, yesterday I was checking with sysinternals autoruns which driver are loaded at startup and... the damn thing was still there, being loaded at startup. So I deleted the entries, rebooted and... USB is dead. Windows doesn’t see any usb devices, including keyboard and mouse, and the system is now completely unusable.
    I already tried safe mode, upgrade in place obviously cannot be done booting from pendrive... any ideas? Recovery console could be the only hope, that one works since it’s outside windows... but I don’t know what to do... maybe restore the keys I deleted with autoruns, but I don’t remember their registry path or values at all (but I remember the file system path to the drivers, they were in syswow64 I think).

    Any ideas? If I just could use my keyboard or mouse inside the system and completely remove this damn asus thing, I’m quite sure I’ll be able to upgrade to 2004 too.
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  9. dalchina
    Posts : 42,986
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #7

    Hi, you could boot via a Win 10 install disk, and via 'Repair your computer', Advanced Startup options to System Restore.
    That's assuming you had System restore on and have some restore points and restoring works, of course. (Tutorial available on booting to Advanced Startup).

    This sort of scenario is why members here so, so often recommend the routine use of disk imaging. (E.g. Macrium Reflect - free). If you have a disk image, which you would have created before starting to attempt to upgrade, then you could restore that, booting from MR's bootable disk.

    Unfortunately MS disabled Regback (automatic registry backup) at the end of 1709. That can be restored, but I assume you haven't done that. (Tutorial available).
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  10. didrocks
    Posts : 4
    Windows 10
    Thread Starter
       New #8

    Ok... I finally did it!

    First, I plugged in a ps/2 keyboard. Then I found on google that some drivers like that asus AI Charger put themselves as lower or upper USB filters in a specific registry entry. Delelting the AI charger entry got USB back to work. I tried upgrading again but... no way

    So I did like Tekkie said and got the third party drivers list with Dism /Online /Get-Drivers... going through them showed something from AMD that made me curious, since I've got an intel system. Actually I had an old AMD video card in this PC, but it was a long time ago. And the drivers must have been old too, since it's been legacy for a long time. For some reason, the system still loaded that amd driver.

    So I got this AMD Cleanup Utility which should delete any driver or software from amd from the system, started the upgrade again and... I'm on 2004!

    Thanks everybody for your help!
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  12. bfunke
    Posts : 137
    Win10
       New #9

    I was having similar problems on an older machine until I did this
    unblock legacy file filters in the registry

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\I/O System

    IoBlockLegacyFsFilters DWORD

    0 = Unblock
    1 = Block
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  13. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #10

    didrocks said:
    Ok... I finally did it!

    First, I plugged in a ps/2 keyboard. Then I found on google that some drivers like that asus AI Charger put themselves as lower or upper USB filters in a specific registry entry. Delelting the AI charger entry got USB back to work. I tried upgrading again but... no way

    So I did like Tekkie said and got the third party drivers list with Dism /Online /Get-Drivers... going through them showed something from AMD that made me curious, since I've got an intel system. Actually I had an old AMD video card in this PC, but it was a long time ago. And the drivers must have been old too, since it's been legacy for a long time. For some reason, the system still loaded that amd driver.

    So I got this AMD Cleanup Utility which should delete any driver or software from amd from the system, started the upgrade again and... I'm on 2004!

    Thanks everybody for your help!
    That's pretty good detective work. Good for other people to see and maybe remember when they are having similar problems. Thanks for posting your resolution,
      My Computers
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