Upgrade Win 7 to Win 10

My Gateway laptop has Win7 Sp1 64bit installed. I've tried 5 different times to upgrade to 10. Using the 64bit creative tool the download goes great, completes and the install starts, then says "failed in first boot phase with an error during SYSPREP operation." Also shows numbers OXe 19000101 - OX 30018.
I've downloaded also to a USB using the ISO selection. Never have tried using an ISO before. I've used WinRar and 7zip to load the ISO file, but that doesn't work either... Been working on this, reading everything I can on the internet and I'm about ready to give up. I've downloaded Win 10 to my desktop and everything went fine.

The laptop is only about 4 years old, purchased from Tiger Direct. I've kept it updated also use Avast (free) anti virus, IObit malware program, CrapCleaner and Advanced System Care Pro.

Any and all help would be greatly appreciated.....Thank you.......................... Dewey

I'm confused by what you post. Normally, if you chose to download the .iso, it'd be to a hard drive. The tool can also create a bootable USB flash drive. (I've never used it for that. I got the .iso.)

If you have the .iso, you can extract it to a folder using 7Zip. Run setup .exe from that folder.

Good luck.

bobkn said:

I'm confused by what you post. Normally, if you chose to download the .iso, it'd be to a hard drive. The tool can also create a bootable USB flash drive. (I've never used it for that. I got the .iso.)

If you have the .iso, you can extract it to a folder using 7Zip. Run setup .exe from that folder.

Good luck.

All my attempts with a straight download failed. I then checked ISO and downloaded to a USB drive. I unzipped the ISO with 7zip. When I click on "setup" I get the message "Use the other installation disk that says 64bit. When you insert it Windows will start automatically" I used the 64bit MediaCreationTool for the download. I have Win7 SP1 64bit so I don't understand why the ISO is requesting 2nd disk.

Dewey said:

All my attempts with a straight download failed. I then checked ISO and downloaded to a USB drive. I unzipped the ISO with 7zip. When I click on "setup" I get the message "Use the other installation disk that says 64bit. When you insert it Windows will start automatically" I used the 64bit MediaCreationTool for the download. I have Win7 SP1 64bit so I don't understand why the ISO is requesting 2nd disk.

The 64 bit media creation tool is to run on a 64 bit OS. It allows you to download both 32 and 64 bit ISOs. Sounds like you accidentally got the 32 bit ISO.

I hope that doing another 3GB download isn't a problem for you.

bobkn said:

The 64 bit media creation tool is to run on a 64 bit OS. It allows you to download both 32 and 64 bit ISOs. Sounds like you accidentally got the 32 bit ISO.

I hope that doing another 3GB download isn't a problem for you.

I had downloaded the correct 64bit mediacreation tool.
Double checked it to make sure. Tried again this time
selecting install with no apps. This time it went through
download, update, and install to 65% complete. Then it said
it had to close and get more info/ closed and opened with
it could no longer complete the install and then gave me the original
msg I'd been getting. error in first boot phase. I guess now its, wipe the
drive re-install win 7 and the try to update to 10.....this is 7 attempts to install 10

Dewey said:

I had downloaded the correct 64bit mediacreation tool.
Double checked it to make sure. Tried again this time
selecting install with no apps. This time it went through
download, update, and install to 65% complete. Then it said
it had to close and get more info/ closed and opened with
it could no longer complete the install and then gave me the original
msg I'd been getting. error in first boot phase. I guess now its, wipe the
drive re-install win 7 and the try to update to 10.....this is 7 attempts to install 10

Is this a different installer than the one you used in Post #4?

I Googled a bit on the error that you mention in Post #1. One possible cause is antivirus software. Did you deactivate (or uninstall) Avast before attempting the upgrade?

bobkn said:

Is this a different installer than the one you used in Post #4?

I Googled a bit on the error that you mention in Post #1. One possible cause is antivirus software. Did you deactivate (or uninstall) Avast before attempting the upgrade?

Nope....same installer as before....The first few times I deactivated my Avast anit-virus. This last time I uninstalled it
completely. I've tried one more time. I've downloaded the 64bit installer to another USB drive and tomorrow I'm
going to try for the last time to unzip the installer to it's own folder in my C: drive and give it a go......