Asus Laptop Win 10 v 2004 Upgrade Failure (UNDOING CHANGES)

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  1. Posts : 231
    10
       #1

    Asus Laptop Win 10 v 2004 Upgrade Failure (UNDOING CHANGES)


    Hi, I've tried a bunch of solutions listed on Microsoft site for failed version 2004 updates.
    I'm starting to wonder if this is an issue with my Asus N550JV laptop.
    What happens is it goes thru the entire install process until it gets to the point of restarting and getting things set up and then wwwooops I get a black screen that says it is Undoing Changes ...

    What could be causing this? I'm hoping to get some leads on this forum...
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  2. dalchina's Avatar
    Posts : 32,555
    Win 10 Pro (1903) (2nd PC is 21H1)
       #2

    Hi, this seems to be a good laptop from around 2013.

    Asus Laptop Win 10 v 2004 Upgrade Failure (UNDOING CHANGES)-1.png

    First on 2004: this build seems subject to a slowly increasing number of issues that may affect some people. Some are holding back from upgrading. See Known and Resolved Issues in the relevant articles in the News section and search generally for e.g.
    2004 upgrade problems
    2004 problems

    E.g.
    Windows 10 2004: We're already looking into these 10 issues, says Microsoft | ZDNet
    Do Not Install Windows 10, Version 2004 Update On Your PC Or Laptop - Gizbot News
    https://www.windowslatest.com/2020/0...ction-problem/

    Second: diagnosing and resolving upgrade problems is far from straightforward- there can be many causes. Threads here often go on for days without resolution despite log analysis. A few are luckier.

    Please post a screenshot of your partitions using a 3rd party partition manager, not Disk Management thus: Asus Laptop Win 10 v 2004 Upgrade Failure (UNDOING CHANGES)-screenshot-copy1.png
    Were you offered the upgrade?
    How much free space do you have on C: ?
    What security software do you use?

    If you still wish to attempt the upgrade

    Basic preparation for upgrade:
    a. create a disk image of all system partitions - just in case
    b. disable/uninstall any 3rd party security software
    c. disconnect unnecessary peripherals
    d. Ensure your BIOS is the latest

    Please inspect/zip and upload the relevant upgrade logs:
    https://support.microsoft.com/en-us/...sion-of-window

    Attempt the upgrade thus:
    - download a 2004 iso file
    - perform a clean boot
    - ensure you have at least 30Gb free on C:
    - mount the iso file
    - reattempt the upgrade by running setup.exe from the mounted iso file
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  3. Posts : 231
    10
    Thread Starter
       #3

    dalchina said:
    Hi, this seems to be a good laptop from around 2013.
    Thanks for all the info. After exploring the links I saw something about old NVIDIA drivers so I uninstalled them and then tried to upgrade. This didn't solve it. Rolled back with "Undoing changes made to your computer" black screen.

    I then took a screenshot of partitions to share with you here:

    Asus Laptop Win 10 v 2004 Upgrade Failure (UNDOING CHANGES)-2020-08-26_14-13-39.jpg

    Bios is up to date.
    60GB space available approx on C: (SSD drive)
    No security software installed and no peripherals connected.
    Yes the update was offered without me having to search for it.


    I'm now in the process of installing from downloaded ISO after doing Clean Boot....
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  4. dalchina's Avatar
    Posts : 32,555
    Win 10 Pro (1903) (2nd PC is 21H1)
       #4

    The partitions look ok.

    I suggest you explore the log files.
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  5. Posts : 38,889
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    Open administrative Powershell > copy and paste this script > click return > click OK > post a share link into this thread using one drive, drop box, or google drive
    Windowsupgradetroubleshooting.ps1

    Run the V2 log collector > upload results directly into this thread
    BSOD - Posting Instructions
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  6. Posts : 231
    10
    Thread Starter
       #6

    Wow, I'm a bit shocked that an ISO install didnt work. Got the same results... "attempting to recover installation..." "undoing changes made to your computer..."
    I don't know how to read log files but I'm attaching it here - the one generated upon failure at this point.
    Would be amazing if anyone here who knows how to read these could help me out!

    Asus Laptop Win 10 v 2004 Upgrade Failure (UNDOING CHANGES)-2020-08-26_15-31-18.jpg

    setupact.log

    - - - Updated - - -

    zbook said:
    Open administrative Powershell > copy and paste this script > click return > click OK > post a share link into this thread using one drive, drop box, or google drive
    Here is the link to the collected data zip file as you requested:
    Dropbox - APSTUDIO-LAPTOP-(2020-08-26_15-45-26).zip - Simplify your life

    Hope this leads us to a solution :)
    Last edited by orlando1974; 26 Aug 2020 at 16:32.
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  7. dalchina's Avatar
    Posts : 32,555
    Win 10 Pro (1903) (2nd PC is 21H1)
       #7

    ** your dropbox link requires signing up to view it.

    Did you attempt that upgrade after a clean boot?

    That error number is typical of a failure to migrate a driver.
    Please feel free to research the error number both on this forum and generally. It's quite common.

    All the iso download will help with is issues related to Windows Update and possibly space. It is not in the least suprising that it failed. Point is you now have the iso file and can readily reattempt the upgrade when appropriate.

    Error logs are not diagnostic. One approach is to look for failures within them, and use Google to find similar cases.
    Feel free to do that for yourself.

    Here's an explanation of the upgrade phases: (referred to in your error message)
    https://docs.microsoft.com/en-us/win...upgrade-errors

    (from Google - windows upgrade phases)

    Note the recommendations here:
    Second boot phase: In this phase, the system is running under the target OS with new drivers. Boot failures are most commonly due to anti-virus software or filter drivers. Disconnect all peripheral devices except for the mouse, keyboard, and display. Obtain and install updated device drivers, temporarily uninstall anti-virus software, then retry the upgrade.
    Your setupact.log doesn't contain anything of interest. Did you pick the right one? And is there a setuperr.log?
    Looking for something that contains error or failure

    Thanks.
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  8. AddRAM's Avatar
    Posts : 4,273
    Windows 10 Pro x64 21H1
       #8

    Are you using Windows Update, or the ISO file method ??

    Stay with 1909, 2004 is flawed.
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  9. Posts : 38,889
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    See rule #4

    https://www.tenforums.com/misc.php?do=showrules

    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

    Please remove any piracy / crack and any tools / methods used to bypass the activation of software.
    Then upload new logs.

    A clean install could fix the failed upgrade with piracy /cracked software:
    Clean Install Windows 10
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  10. Posts : 231
    10
    Thread Starter
       #10

    zbook said:
    See rule #4

    https://www.tenforums.com/misc.php?do=showrules

    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

    Please remove any piracy / crack and any tools / methods used to bypass the activation of software.
    Then upload new logs.

    A clean install could fix the failed upgrade with piracy /cracked software:
    Clean Install Windows 10
    I don't understand - is this for me? I downloaded the ISO from the Microsoft site - first the media creation tool, then May 2020 Update!!! I also have a purchased license to activate it.

    And... Windows 10 on this machine was originally a clean install as the laptop came with Windows 8.
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