Win-10 Clean Install (attempt) and HP Notebooks Jittering/Hiccupping..

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  1. Posts : 5
    Win10 v2004
       #1

    Win-10 Clean Install (attempt) and HP Notebooks Jittering/Hiccupping..


    Dear TenForum Gurus...

    I was given two HP Notebooks in to "wipe" and reinstall Windows 10. (I was told I know what I'm doing!?!?!)

    Both contained "sensitive" business information that the owner was afraid of this information being accessed. She wanted me to format the C:/ on the notebooks and install the latest version of Win10. The older would be used as an 'extra' machine. And the newer given to her 20-something daughter to use.

    Both are about 2y old.
    Both are running Windows 10 Home x64, v2004. I installed via an ISO/USB that I d/l from Microsoft utilizing the Media Creation Tool.
    Both are experiencing the same issue: like clockwork: stuttering/jittering/hiccupping. Freezing for a second every 3-seconds (ish).

    At first I thought it was just the trackpad pointer. But it appears to be all operations.

    I've done the best I can with HP to confirm that I've installed all the necessary drivers, etc. But still happens. I also used this same ISO to re-install on my 3y Dell Inspiron desktop that is my "extra" machine. No problems. Only the HPs.

    Any ideas on what I might need to be looking at?

    • PC1: VOPAU48
      AMD48-7410 with AMDRadeon R5 Graphics
      x64 2.2GHz
      Touch Screen
      4GB RAM
    • PC2: P1A95UA
      AMD A6-5200 APU with Radeon HD Graphics
      x64 2.0 GHz
      8GB RAM


    Looking for my next step! Thanx y'all!
      My Computer


  2. Posts : 1,612
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #2

    Do you actually mean - only format C partition
    OR do you mean you formatted the whole of the drive that contained the partition allocated the letter C
    Depending on how the drive was partitioned and where data was on the drive, if you ONLY formatted C asnd then installed windows to that formatted partition, this could be the cuase of the problem
    Addtionally if some of the sensitive data was NOT stored on the C partition the of course it is still there.

    I am hesistant to present too basic information of the post - as you presumably have experience if you are undertaking "jobs", but my advice if you have not done so is to delete all partions on the drive -using the installation media on the usb
    at boot and then install windows
      My Computer


  3. Posts : 37
    Windows
       #3

    Two years to too soon for a hard disk failure (especially on two laptops), but I'd want you to verify using a SMART utility like Crystal Disk Info. I'd also ask why the company gave up two-year old laptops? Can you verify the serial numbers at the HP warranty website to confirm they are only two year old? Finally, if I had the laptops in front of me, I'd boot a copy of Windows 10 Gandalf off a USB drive and see if the problem happens when you eliminate the hard disk and your installation of Windows 10.
      My Computer


  4. Posts : 1,612
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #4

    mahoneycutt
    I do not see anything in the thread that suggests there is or was a failure of any drive
    The situation as I see it was that the owner having sensitive data on the laptops wanted the drives formatting and windows reinstalling.
    Not of course that this would have ensured NO ONE could access the sensitive, with specialist means or even generally
    available recovery software, but the absoloute assured destuction of the data was not required, as one laptop was going to be used by the daughter and oine used as an extra computer by the owner.

    I MAY be wrong but when you say
    I'd also ask why the company gave up two-year old laptops?
    I do not think there is any company involved as such. That said I am unsure as to which company you refer to.
    The problem, as perceived at this time, is not a problem within HP Warranty, even if the laptops were within some extended warranty period


    The stuttering etc., and freezing for a second or two is not, as I see it, sufficient evidence to jump to the conclusion that the problem is disk failure.
      My Computer


  5. Posts : 1,052
    windows 10
       #5

    If I understood correctly, you did a real clean installation on two labtops and every 3 seconds the two freezes. Not sure but with the previous version of windows, build 1909 or 1903, there were no freezes.

    For the two laptops and between each step see if it freezes or not:

    1: Install the KB4568831 Cumulative Update. It is in the optional updates, or download the MSU file: KB4568831 Cumulative Update Windows 10 v2004 build 19041.423 - July 31

    2 If you have installed identical programs (except drivers), antivirus, etc. on both laptops, uninstall them.

    3 go to safe mode. If it doesn't freeze anymore, there is a good chance that it is a software freeze and that the 2004 build works well with your laptops. Also, try safe mode with networking, launch a browser, and open websites you know well to be virus-free.

    4 Return to normal mode and do a clean boot. It will go fast because it freezes every 3 seconds: Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    5 Redo a clean installation with creation of restore points between each driver (1 driver per 1 driver) installed and each windows update installed. See if it freezes between each installed drivers and windows update. Create System Restore Point in Windows 10

    When the clean install process is finished and you are on the desktop, a windows notification tells you that you need to restart windows. Don't restart, pause updates for 7 days (It's in windows update under check for updates) and create a restore point. See if it freezes or not.
    Restart, see if freeze or not. Create a restore point, turn off previously paused updates, and check for all windows update updates, see if freeze or not.
    Now before installing a driver create a restore point.
    Last edited by itsme1; 09 Aug 2020 at 13:38.
      My Computer


  6. Posts : 5
    Win10 v2004
    Thread Starter
       #6

    itsme1 said:
    If I understood correctly, you did a real clean installation on two labtops and every 3 seconds the two freezes. Not sure but with the previous version of windows, build 1909 or 1903, there were no freezes.

    For the two laptops and between each step see if it freezes or not:

    1: Install the KB4568831 Cumulative Update. It is in the optional updates, or download the MSU file: KB4568831 Cumulative Update Windows 10 v2004 build 19041.423 - July 31

    2 If you have installed identical programs (except drivers), antivirus, etc. on both laptops, uninstall them.

    3 go to safe mode. If it doesn't freeze anymore, there is a good chance that it is a software freeze and that the 2004 build works well with your laptops. Also, try safe mode with networking, launch a browser, and open websites you know well to be virus-free.

    4 Return to normal mode and do a clean boot. It will go fast because it freezes every 3 seconds: Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    5 Redo a clean installation with creation of restore points between each driver (1 driver per 1 driver) installed and each windows update installed. See if it freezes between each installed drivers and windows update. Create System Restore Point in Windows 10

    When the clean install process is finished and you are on the desktop, a windows notification tells you that you need to restart windows. Don't restart, pause updates for 7 days (It's in windows update under check for updates) and create a restore point. See if it freezes or not.
    Restart, see if freeze or not. Create a restore point, turn off previously paused updates, and check for all windows update updates, see if freeze or not.
    Now before installing a driver create a restore point.
    Sorry for disappearing for a few weeks... I was lucky enough to catch the Covid! But it was really just a 36-hour flu... plus 2-weeks a just being really-really tired. Thank goodness no raspatory issues... just the ever-present nasal drip! (and being exhausted.)

    To also answer @Macboatmaster questions:
    1. I am NOT an IT professional or pretend to be... I'm just a techie dude that knows enough to get himself into a lot of IT trouble!
    2. I installed Win10 v2004/19041.450 on both machines given to me by my step-sister to "wipe out and re-image" with a reinstall of Win10.
    3. During the install I 'deleted' all partitions: leaving one "unallocated" in my attempt to have a 100% clean and 'new' install.

    And to @itsme1 >>> I followed your above sequences... and in SAFE MODE the machines work perfectly!

    Then after disabling all non-MS services, did a "Clean Boot" and the problem returned. (???)

    I re-ran MSCONFIG to confirm that all startup services & tasks were indeed stopped. And they were. But the 3-second pause every 3-seconds still returned.

    This is officially over my head now! ANY help y'all can lend is great!
      My Computer


  7. Posts : 1,052
    windows 10
       #7

    So it's not a freeze due to a hardware problem.
    It is either a driver problem or the 2004 build is not compatible with your two computers.
    To find out, do my sequence 5 with the clean install. Respect it carefully.

    edit: It's easy and it will go fast because you have a freeze every 3 seconds.

    Please come back and give some news
      My Computer


  8. Posts : 13,301
    Windows 10 Pro (x64) 21H2 19044.1526
       #8

    All HP computers have built in diagnostics including HD quick and slow tests
    Boot to the Bios screen and it should show a menu of what f-key
    to press to get there. run all the tests and see if there is a a hardware fault that widows may be
    missing.
      My Computers


  9. Posts : 6,247
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #9

    thomaseg1, I think that de diagnostic tools were on a partition that no longer exist (OP deleted all partitions).

    Preston33154, good to know that you got it thought.
    - previous data on the disk wasn't cleaned and still can be recovered. A full format cleans the bits but install does a quick format. You should use CCleaner to wipe the empty space (tools - drive wiper - free space only).
    - Open device manager. Is there any yellow alerts of missing driver?
    - Manually run a Windows update. The pauses can be for searching updates.
      My Computers


  10. Posts : 13,301
    Windows 10 Pro (x64) 21H2 19044.1526
       #10

    Megahertz said:
    thomaseg1, I think that de diagnostic tools were on a partition that no longer exist (OP deleted all partitions).

    Preston33154, good to know that you got it thought.





    - previous data on the disk wasn't cleaned and still can be recovered. A full format cleans the bits but install does a quick format. You should use CCleaner to wipe the empty space (tools - drive wiper - free space only).
    - Open device manager. Is there any yellow alerts of missing driver?
    - Manually run a Windows update. The pauses can be for searching updates.
    Those hp tools exist out side of the HD in the bios itself
    Rebooting and hitting F 9 or F 10 should bring up the menu.
    first one should say system info
      My Computers


 

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