Can't upgrade from 1809

cfourkays · 11 Jul 2020

Have a Dell Inspiron 3650 that my customer has never been able to do the updates to the new Windows version.
Now is Version 1809.
Update fails with this message:

"What needs your attention
The following things need your attention......

This PC cannot be upgraded to Windows 10.
Your PC settings aren't supported yet on this versuin of Windows 10. Microsoft is working to support your settings soon. No action is needed. Windows Update will offer this Version....."

Wht I have done so far:
1 SFC /SCANNOW Found Problems
Ran all 3 DISM commands to fix:
//checkhealty, /scanhealth and /repairhealth.
After running them ran sfc /scannow which now found no problems.

Update still failed.

Ran:
DISM /Online /Cleanup-Image /RestoreHealth /Source

:\Sources\install.wim

Update still failed.

The Brink Install/Repair failed giving me the same message as above.

Totally lost except for a clean install.
Any other suggestions??

Pete

OldNavyGuy · 11 Jul 2020

I would do a repair install using an in-place upgrade on 1809 first, before upgrading to a newer version.

You can get the ISO using Rufus, or on the Heidoc website.

Many systems currently have a block from upgrading to Windows 10 2004.

You can see if the system in question has one by going to Settings > Update & Security > Windows Update.

There will be a notice displayed if so.

You might consider upgrading to 1909 (ISO from the same sources mentioned above), and wait a while for 2004.

There are also several issues with it currently.

https://docs.microsoft.com/en-us/win...indows-10-2004

cfourkays · 11 Jul 2020

Hey OldNav,
Is there any way to tell in Heidoc which iso I need to download? They don't give you version #'s. Winver tells me its OS 17763. Heidoc gives me Update month and year.

Samuria · 11 Jul 2020

In most cases people who have problems with old version a clean install of the latest version works as the installer was changed from the old version

OldNavyGuy · 11 Jul 2020

cfourkays said:

Hey OldNav,
Is there any way to tell in Heidoc which iso I need to download? They don't give you version #'s. Winver tells me its OS 17763. Heidoc gives me Update month and year.

The ISOs are the releases.

The Build numbers are updated when Windows Update runs, either during installation, or after if you tell the installer not to get updates.

zbook · 11 Jul 2020

Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

List any non-Microsoft:
a) antivirus
b) firewall
c) drive encryption

For all steps / tests please post images into the thread:

Take Screenshot in Windows 10
https://support.microsoft.com/en-gb/...re-screenshots
How to Upload and Post Screenshots and Files at Ten Forums

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Use this link as needed when posting results:
How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com

13) Make sure that there is no over clocking while troubleshooting

14) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

15) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

16) Run setupdiag > post a share link for all files into the thread using one drive, drop box, or google drive
https://docs.microsoft.com/en-us/win...rade/setupdiag

17) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

18) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

19) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
Disk Management - How to Post a Screenshot of

20) Download and install Minitool Partition Wizard > click launch > post an image of the results into this thread
MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com
https://www.partitionwizard.com/part...ion-magic.html

21) Run the V2 log collector and upload results directly into this thread:
BSOD - Posting Instructions

22) Run this script using administrative powershell > click OK > post a share link into this thread
Windowsupgradetroubleshooting.zip

NavyLCDR · 11 Jul 2020

cfourkays said:

Hey OldNav,
Is there any way to tell in Heidoc which iso I need to download? They don't give you version #'s. Winver tells me its OS 17763. Heidoc gives me Update month and year.

To actually answer your question, build 17763 was the October 2018 update.

OldNavyGuy · 11 Jul 2020

@zbook,

This is the standard message a blocked system gets when trying to force install 2004.

This PC cannot be upgraded to Windows 10.
Your PC settings aren't supported yet on this versuin (sic) of Windows 10. Microsoft is working to support your settings soon. No action is needed. Windows Update will offer this Version

If the OP is attempting to do that, the steps you posted are not necessary.

OldNavyGuy · 11 Jul 2020

NavyLCDR said:

To actually answer your question, build 17763 was the October 2018 update.

The OP mentioned the version in the first post.

cfourkays said:

Have a Dell Inspiron 3650 that my customer has never been able to do the updates to the new Windows version.
Now is Version 1809.

zbook · 12 Jul 2020

OldNavyGuy said:

@zbook,

This is the standard message a blocked system gets when trying to force install 2004.

This PC cannot be upgraded to Windows 10.
Your PC settings aren't supported yet on this versuin (sic) of Windows 10. Microsoft is working to support your settings soon. No action is needed. Windows Update will offer this Version

If the OP is attempting to do that, the steps you posted are not necessary.

This PC cannot be upgraded to Windows 10 is a "waste basket" sentence.
Computers already running Windows 10 often get this error message.

Steps can be made to get information about the cause.