After Repair: Can Shutdown/Boot but Not Restart/Boot

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  1. Posts : 21
    1803
       #1

    After Repair: Can Shutdown/Boot but Not Restart/Boot


    Hello all,

    In attempting to fix this problem:
    Encountering "Element not found" on File History Cleanup

    I used this solution:
    Repair Install Windows 10 with an In-place Upgrade

    And it worked! The repair fixed that particular issue and I now have a working-as-expected File History (at least as far as that problem is concerned).

    However, now I have a new problem.

    When I reboot the machine, the machine restarts twice and then on the 3rd time results in the following screen:

    After Repair: Can Shutdown/Boot but Not Restart/Boot-20200625_021727-2-.jpg

    Upon hitting Enter, it continues as desired and Windows boots.

    Note that I have tried Startup Repair and it still results in this issue. Also note that I have tried Macrium's Fix Boot Problems as discussed here:
    v5: How to fix Windows boot problems (Restore, Windows PE)

    And it did not address the issue.

    The weird thing is that if I shut down the computer and turn it back on, it boots like a charm. It's only when I do a restart that I run into this problem.

    Any suggestions/hints towards fixing this issue would be appreciated.

    - - - Updated - - -

    I'm wondering... should I Repair again?
      My Computer


  2. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) Open administrative Powershell and copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) get-computerrestorepoint
    8) get-computerrestorepoint -laststatus
    9) get-localuser
    10) powercfg -h off

    11) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread



    Use this link as needed when posting results:
    How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com



    12) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of

    13) Download and install Minitool Partition Wizard > click launch > post an image of the results into this thread
    MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com
    MiniTool Portable Partition Magic Brings Easier Disk Management


    14) Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    For each drive post images of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance
    Last edited by zbook; 25 Jun 2020 at 02:32.
      My Computer


  3. Posts : 21
    1803
    Thread Starter
       #3

    Thank you for your reply, @zbook! I am going to paste what I find here. Note that I have redacted the username for security purposes.

    Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.

    Try the new cross-platform PowerShell Installing PowerShell - PowerShell | Microsoft Docs

    PS C:\WINDOWS\system32> sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    PS C:\WINDOWS\system32> dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.19041.329

    Image Version: 10.0.19041.330

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    PS C:\WINDOWS\system32> dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.19041.329

    Image Version: 10.0.19041.330

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    PS C:\WINDOWS\system32> sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    PS C:\WINDOWS\system32> chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    504320 file records processed.
    File verification completed.
    Phase duration (File record verification): 2.18 seconds.
    6991 large file records processed.
    Phase duration (Orphan file record recovery): 0.00 milliseconds.
    0 bad file records processed.
    Phase duration (Bad file record checking): 0.25 milliseconds.

    Stage 2: Examining file name linkage ...
    204 reparse records processed.
    611426 index entries processed.
    Index verification completed.
    Phase duration (Index verification): 5.73 seconds.
    0 unindexed files scanned.
    Phase duration (Orphan reconnection): 274.17 milliseconds.
    0 unindexed files recovered to lost and found.
    Phase duration (Orphan recovery to lost and found): 0.81 milliseconds.
    204 reparse records processed.
    Phase duration (Reparse point and Object ID verification): 3.18 milliseconds.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    Phase duration (Security descriptor verification): 50.04 milliseconds.
    53554 data files processed.
    Phase duration (Data attribute verification): 0.27 milliseconds.
    CHKDSK is verifying Usn Journal...
    34542056 USN bytes processed.
    Usn Journal verification completed.
    Phase duration (USN journal verification): 39.63 milliseconds.

    Windows has scanned the file system and found no problems.
    No further action is required.

    487023699 KB total disk space.
    84672188 KB in 159865 files.
    132160 KB in 53555 indexes.
    0 KB in bad sectors.
    626291 KB in use by the system.
    65536 KB occupied by the log file.
    401593060 KB available on disk.

    4096 bytes in each allocation unit.
    121755924 total allocation units on disk.
    100398265 allocation units available on disk.
    Total duration: 8.29 seconds (8290 ms).
    PS C:\WINDOWS\system32> get-computerrestorepoint
    PS C:\WINDOWS\system32> get-computerrestorepoint -laststatus
    The last attempt to restore the computer failed.
    PS C:\WINDOWS\system32> get-localuser

    Name Enabled Description
    ---- ------- -----------
    Administrator False Built-in account for administering the computer/domain
    DefaultAccount False A user account managed by the system.
    ----- True
    Guest False Built-in account for guest access to the computer/domain
    WDAGUtilityAccount False A user account managed and used by the system for Windows Defender Application Guard scen...

    Also note that my install drive is Disk 1 and not Disk 0:

    After Repair: Can Shutdown/Boot but Not Restart/Boot-2020-06-25-1-.png

    I will look into installing the other two applications. I am hesitant on installing any applications on this machine unless absolutely necessary and can confirm a clean install/uninstall. I am also hoping the above can assist towards diagnosing as well.

    While I do so, are you able to comment on why this seems to happen on a restart and not a shutdown?

    Thank you for any continued assistance!
      My Computer


  4. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Open administrative command prompt and copy and paste: (all at one time)

    Code:
    bcdedit /enum all
    reagentc /info
    diskpart
    lis dis
    lis vol
    sel dis 0
    det dis
    sel par 1
    det par
    sel par 2
    det par
    sel par 3
    det par
    sel par 4
    det par
    sel par 5
    det par
    sel par 6
    det par
    sel par 7
    det par
    sel dis 1
    det dis
    sel par 1
    det par
    sel par 2
    det par
    sel par 3
    det par
    sel par 4
    det par
    sel par 5
    det par
    sel par 6
    det par
    sel par 7
    det par
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    Please post an image of disk management including the upper portion (expand columns)


    This command and result were not yet displayed:
    10) powercfg -h off
      My Computer


  5. Posts : 21
    1803
    Thread Starter
       #5

    Whoops! Sorry about that @zbook, here you go:

    Code:
    PS C:\WINDOWS\system32> powercfg -h off
    PS C:\WINDOWS\system32> bcdedit /enum all
    
    Firmware Boot Manager
    ---------------------
    identifier              {fwbootmgr}
    displayorder            {bootmgr}
    timeout                 1
    
    Windows Boot Manager
    --------------------
    identifier              {bootmgr}
    device                  partition=\Device\HarddiskVolume1
    path                    \EFI\MICROSOFT\BOOT\BOOTMGFW.EFI
    description             Windows Boot Manager
    locale                  en-us
    inherit                 {globalsettings}
    default                 {current}
    resumeobject            {ed16a0a0-b6aa-11ea-b510-309c23e0f9ea}
    displayorder            {current}
    toolsdisplayorder       {memdiag}
    timeout                 30
    
    Windows Boot Loader
    -------------------
    identifier              {current}
    device                  partition=C:
    path                    \WINDOWS\system32\winload.efi
    description             Windows 10
    locale                  en-us
    inherit                 {bootloadersettings}
    isolatedcontext         Yes
    allowedinmemorysettings 0x15000075
    osdevice                partition=C:
    systemroot              \WINDOWS
    resumeobject            {ed16a0a0-b6aa-11ea-b510-309c23e0f9ea}
    nx                      OptIn
    bootmenupolicy          Standard
    
    Resume from Hibernate
    ---------------------
    identifier              {ed16a0a0-b6aa-11ea-b510-309c23e0f9ea}
    device                  partition=C:
    path                    \WINDOWS\system32\winresume.efi
    description             Windows Resume Application
    locale                  en-us
    inherit                 {resumeloadersettings}
    isolatedcontext         Yes
    allowedinmemorysettings 0x15000075
    filedevice              partition=C:
    filepath                \hiberfil.sys
    bootmenupolicy          Standard
    debugoptionenabled      No
    
    Windows Memory Tester
    ---------------------
    identifier              {memdiag}
    device                  partition=\Device\HarddiskVolume1
    path                    \EFI\Microsoft\Boot\memtest.efi
    description             Windows Memory Diagnostic
    locale                  en-us
    inherit                 {globalsettings}
    badmemoryaccess         Yes
    
    EMS Settings
    ------------
    identifier              {emssettings}
    bootems                 No
    
    Debugger Settings
    -----------------
    identifier              {dbgsettings}
    debugtype               Local
    
    RAM Defects
    -----------
    identifier              {badmemory}
    
    Global Settings
    ---------------
    identifier              {globalsettings}
    inherit                 {dbgsettings}
                            {emssettings}
                            {badmemory}
    
    Boot Loader Settings
    --------------------
    identifier              {bootloadersettings}
    inherit                 {globalsettings}
                            {hypervisorsettings}
    
    Hypervisor Settings
    -------------------
    identifier              {hypervisorsettings}
    hypervisordebugtype     Serial
    hypervisordebugport     1
    hypervisorbaudrate      115200
    
    Resume Loader Settings
    ----------------------
    identifier              {resumeloadersettings}
    inherit                 {globalsettings}
    PS C:\WINDOWS\system32> reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration
    Information:
    
        Windows RE status:         Disabled
        Windows RE location:
        Boot Configuration Data (BCD) identifier: a5fc395c-b677-11ea-b3ec-a9a561807678
        Recovery image location:
        Recovery image index:      0
        Custom image location:
        Custom image index:        0
    
    REAGENTC.EXE: Operation Successful.
    If I am not mistaken, the diskpart should provide the same information as the disk management. Please let me know if you still require the screenshot.

    As for the above, it seems WinRE is disabled? Could that be a part of the problem?
      My Computer


  6. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Had you performed an in place upgrade repair from 1909 to 2004 or 2004 to 2004?
    Had you performed a clean install?
    What are the status of the important files?
    a) backup image
    b) files backed up to another drive or the cloud
    c) no image or file backup > need to save files
    d) no image or file backup > don't need to save files


    Open administrative command prompt and type or copy and paste:
    reagentc /enable
    net user test /add


    display results

    reboot

    Log on with the new user named test.
    reboot

    Report into the thread whether the boot has changed or remains the same.
      My Computer


  7. Posts : 21
    1803
    Thread Starter
       #7

    Alright I think we're getting warmer here:

    Code:
    PS C:\WINDOWS\system32> reagentc /enable
    REAGENTC.EXE: Unable to update Boot Configuration Data.
    
    PS C:\WINDOWS\system32> net user test /add
    The command completed successfully.
    Looks like there's a problem with BCD? Since there seems to be a problem here I will wait for your next instruction/suggestion.

    As for the upgrade, yes I did a 1909 -> 2004 in place upgrade, followed by a 2004 Repair as denoted in my first post above.

    - - - Updated - - -

    Ah apologies, to answer your question about backups I do have an image backup that I make weekly with Windows Backup.
      My Computer


  8. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Please post the results that were requested earlier.

    It's 3:25 AM here.

    Post the results for:
    the diskpart commands
    disk management


    How come you did not post these earlier?
      My Computer


  9. Posts : 21
    1803
    Thread Starter
       #9

    Ah apologies @zbook I did post them but took them down as posting my entire diskpart inventory is a bit sensitive information I do not want floating out on the internet. Hope that makes sense. I also saw that there is a private message function and figured I would send them to you if needed. Should I send you a private message?

    I, too, also have questions that I have asked you that have gone unanswered, btw. :)
      My Computer


  10. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    The EFI partition can be rebuilt.

    With missing or disappearing data it can't be done now.

    If anyone is to provide help they need to know partitions / volumes.
    This info can be deleted at the completion of troubleshooting.
    Deleting while troubleshooting consumes time having to request it again and again.
      My Computer


 

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