Bug in installer checking


  1. Posts : 7
    10 pro
       #1

    Bug in installer checking


    Hi
    trying to update from W7 ultimate to W10 pro I get for the installer check that 2 files must be uninstalled when searching the registry with Regseeker there are no results and searching thru the registry no results also.

    Is there a way to reset the installer ? (I've tryed to laucnh it keeping on the previous state or start from the beginning either with no results)
      My Computer


  2. Posts : 35,439
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi, upgrade failures are very hard to diagnose. Some attempts last for days, analysing log files.

    Please post a screenshot of your error message thus:
    Bug in installer checking-screenshot-copy1.png
    Confirm that you have checked your disk (e.g. HD Tune v2.55, Health and Error scan) and run
    chkdsk c: /scan
    successfully.

    You should uninstall any 3rd party security software and check you have at least 30Gb free on C:

    Have you been offered Win 10 via Windows Update? (If so, MS deems your system compatible).
    Trying to upgrade manually bypasses that check.

    Is there a way to reset the installer
    - exactly what are you using to try to upgrade, and how did you get it?

    Please see the section here:
    Upgrade to Windows 10
    - from
    The table at the Microsoft site below lists the most common upgrade and installation errors, and a few things you can try to fix the problems.
      My Computers


  3. Posts : 7
    10 pro
    Thread Starter
       #3

    this is the last update from microsoft

    This error isn't about some dubious file on my HDDs (and in fact none of my 3 HDDs host the file reported by the installer) so I've downloaded another copy to end up withe the same issue : a file to be unistalled when there isn't ANY reference to it in the registry or it is in any folder of my HDDs.
      My Computer


  4. Posts : 25,045
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #4

    marcusus said:
    ...a file to be unistalled when there isn't ANY reference to it in the registry or it is in any folder of my HDDs.

    A screenshot of the installer showing the error message would help, as would the identity for the files its says need to be removed.
      My Computers


  5. Posts : 7
    10 pro
    Thread Starter
       #5

    screenshot


    the culprit !

    3 unsuccessful attemps to add a screenchot lead to online hosting :
    https://zupimages.net/up/20/25/fzr6.png

    - - - Updated - - -

    one thing to add : the application was indeed part of my windows, I uninstalled it, the error keeping showing up I used control.exe appwiz.cpl to remove it, then regseeker to track remnants then registry editor to check everything was removed.
    Last edited by marcusus; 15 Jun 2020 at 19:37. Reason: add screenshot
      My Computer


  6. Posts : 25,045
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #6

    Your screenshot appears to show two instances of Deskscapes to remove manually.



    One technique to remove stubborn apps is to install them again. Then uninstall them, hopefully with a complete uninstall second time round.

    Failing that, I'd go through the registry again, searching from the beginning for any instance of the word 'Deskscapes'. Take note of any file paths in any values you find too, and look for and remove any such files. There must be something you missed on the first search.
      My Computers


  7. Posts : 35,439
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #7

    I used control.exe appwiz.cpl to remove it, then regseeker to track remnants then registry editor to check everything was removed.
    Don't do it manually. Use tools designed to do the job- Revo Uninstaller, Geek Uninstaller... and quite a good idea to use these routinely.
      My Computers


  8. Posts : 7
    10 pro
    Thread Starter
       #8

    this is an issue as I've installed this software years ago then set it apart without uninstalling it so I don't have anymore the i nstaller and the version is no longer available so the prefs/options are eager to have been changed : installing it again doesn't proove to have the same registry keys to be written.

    Anyway, I'm quite sure MS installer doesn't go through HDDs (given the time used) so where, besides the registry, that §%@&# entry could be ?
    (I've broaden the search by using "desks" in the registry search : one one potential match, hp deskscan software)
      My Computer


  9. Posts : 35,439
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #9

    That's exactly what 3rd party uninstallers can do for you. 'Forced uninstall' - run the uninstaller program, browse to a leftover bit of the program and start the uninstall process.

    Revo uninstaller PRO or included in Wise uninstaller (free). These things are very handy.

    But no use if all you have is remnants in the registry.
      My Computers


  10. Posts : 7
    10 pro
    Thread Starter
       #10

    well.. I was wrong : MS installer indeed go through HDDs : years ago I didn't specify the browser where to save downloaded files so using my google destop I found one installer in appdata/downloads.

    So I transfered it to a non HDD/users/xxx and the installer stopped bugger me.


    Thanks for your help !
      My Computer


 

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