Cant upgrade windows 10 1909 to 2004- fails with a bsod .

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  1. Posts : 63
    windows 7 32 bit and windows 10 pr0 64 bit dual boot

    Cant upgrade windows 10 1909 to 2004- fails with a bsod .

    Hi there folks,

    Have a custom built desktop 10 years old though runs quite speedily. Asus evo motherboard, 4gb ram, Samsung evo SSD Nivida 710 GPU, quad core CPU, no problem running Windows 10 pro 1909 updated from former builds. I am more than happy with how Windows 1909 is running on it.

    Problem is it fails when working on updates around the 75% mark with a bsod when installing latest update 2004. It seems to go well installing and when pc restarts goes through the motion of working on updates, reaches approx 75% and then the dreaded blue screen, restarts a few times then it rolls back the changes to 1909 again. Restarted into windows, stating that 2004 couldn't be installed due to a second boot error (by the way I do have a dual boot pc with windows 7 main boot active drive and windows 10)

    I have tried three times now even with a DVD of the downloaded ISO, installed the latest NVidia 446.14 drive, detached any usb hubs but still the same fail, disabled Malwarebytes at startup

    To be honest I have spend maybe 6-8 hours on this, and have almost given up, as have other things to do, and probably happy enough to continue on 1909 but a few questions.

    1 if you can think of anything else to try to upgrade to 2004 I would be grateful, or could it be more of a waiting game to wait a few months is case of any bugs currently present?

    2 If I do stay on 1909 will I continue to get regular security updates as usual, or will Microsoft eventually insist I update to 2004 again probably with the inevitable fail on my pc?

    Thanks for any help, really appreciated.
      My Computer

  2. Posts : 35,567
    Win 10 Pro (21H2) (2nd PC is 21H2)

    Hi, with a PC of that age, you'd best stay with what works. I've seen a couple of cases where PCs 10 years old suddenly have no working driver with build 2004 e.g. for audio- and HP has withdrawn the drivers too. You're working in non-guaranteed territory as your PC was never designed for Win 10 compatibility.

    Trying to sort out upgrade problems can last for many days - the logs are not diagnostic- without any definite outcome.

    Some minor bugs have appeared with 2004- I wouldn't be hurrying to use it if you don't have to. There's no special advantage.

    As regards updates, you can continue to receive updates to the end of service life of 1909. With 1909, build 2004 may be offered, if your PC is deemed compatible, but only installed if you choose to do so.

    Otherwise, you can use e.g.
    Sledgehammer (free)

    This disables WU, enables Defender update, and includes WUmgr which you can use to manually scan for and choose to accept updates or not.
      My Computers

  3. Posts : 39,996
    windows 10 professional version 1607 build 14393.969 64 bit

    Please upload V2 and DM directly into this tread:
    BSOD - Posting Instructions

    Was the computer offered an upgrade or was it performed manually?

    Download and install: voidtools

    Launch the application and search for
    a) Setupmem.dmp
    b) memory.dmp

    If each are found > post separate share links using one drive, drop box, or google drive
      My Computer

  4. Posts : 63
    windows 7 32 bit and windows 10 pr0 64 bit dual boot
    Thread Starter

    Thanks for replies and advice,

    I take it that the above instructions regarding BSOD are to be used when I am actually attempting to install version 2004 as I am back in 1909 version now, as I lost some disk space through the failed install, I just restored my Acronis image backup, so I would imagine there are no log files in the system now to show what might have happened.

    As I have spent a good few hours with this now, probably don't feel like I want to try another install until I get a bit of a rest.

    Thanks once again for the advice.

    yes I was offered an upgrade through windows update, but that didn't go well, so used the media creation tool to burn an image of the iso, but that totally failed too.
      My Computer

  5. Posts : 35,567
    Win 10 Pro (21H2) (2nd PC is 21H2)

    I strongly recommend, as is so often advised, that while you have a working system you create a full disk image of Windows so that should something go wrong, you have away to recover quite quickly and without stress. E.g. Macrium Reflect (free) +external storage for image files.

    In trying to identify the cause of upgrade failure, be prepared for some days of endeavour. But who knows- you might be lucky. Bear in mind it's unlikely you'll gain anything even if you succeed - there are no really significant new features.

    What is new in the Windows 10 May 2020 Update version 2004

    But there's always the challenge...
      My Computers

  6. Posts : 39,996
    windows 10 professional version 1607 build 14393.969 64 bit

    During the upgrade planning there are Microsoft insiders that test the new operating system.
    Many problems can be identified and modified before release.
    Other problems were not detected by insiders and are discovered after general release.
    For 2004 there are known driver problems that cause BSOD.
    End users must wait until this is sorted out with Nvidia and Microsoft.
    Microsoft has delayed the offering of upgrades for these configurations.
    Manual upgrades are not blocked.

    If you decide to upgrade again you can perform the steps in the prior post.
    This may identify or confirm the problematic driver(s).
    Drivers can then be modified.

    Log collection with dump file debugging can be performed as needed to either confirm or fix misbehaving drivers.

    Issue with older drivers for Nvidia display adapters (GPU)
    Nvidia and Microsoft have found incompatibility issues with certain versions of Nvidia display adapter drivers and Windows 10, version 2004 (the Windows 10 May 2020 Update). Windows 10 devices with affected Nvidia display driver versions might receive a stop error with a blue screen or other issues during or after installing the update to Windows 10, version 2004. The affected drivers are any version lower than 358.00.
    To safeguard your update experience, we have applied a compatibility hold on Windows 10 devices with affected Nvidia display drivers drivers installed from being offered Windows 10, version 2004 or Windows Server, version 2004 until the driver has been updated.
    Affected platforms:
        Client: Windows 10, version 2004
        Server: Windows Server, version 2004
    Workaround: To mitigate this issue, you will need to check with your device manufacturer (OEM) to see if an updated driver is available and install it.
    Next steps: Microsoft and Nvidia are working on a resolution and will provide an update in an upcoming release.
    Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.
      My Computer

  7. Posts : 63
    windows 7 32 bit and windows 10 pr0 64 bit dual boot
    Thread Starter

    Thanks once again to everyone.

    After the first failed install I read online about the Nvidia problems, I have the Geforce GT 710 passive GPU so I installed the latest drive released near end of May 20 (think this was available to inside users) driver version is 446.14.

    Am I right in thinking that this driver is one that shouldn't have caused a problem as it is above the version numbers that did?

    Many thanks to you all.
      My Computer

  8. Posts : 39,996
    windows 10 professional version 1607 build 14393.969 64 bit

    The driver version was newer than the reported upgrade notification.
    So the BSOD was related to the configuration.
    There are error mesages, error codes, and logs that are created during upgrade failures that can be troubleshooted.

    If there are BSOD they can be troubleshooted.

    Upgrade failures with and without BSOD can be troubleshooted:
      My Computer

  9. Posts : 63
    windows 7 32 bit and windows 10 pr0 64 bit dual boot
    Thread Starter

    Well I had another go at his upgrading to 2004 from 1909, blue screen around 75% on working with updates, does this error message give any indication as to what might be causing the fail,

    windows 10 2004 error.jpg - Google Drive

    Its an SSD with about 100gb free on that partition, Actually I do have another widnows 10 installation as well (its actually a triple boot computer 2 versions of windows 10 and one of 7 on same SSD) that other installation upgraded to 2004 from 1909 ok, but its a lean installation with very little programs installed in it.

    Just wonder if that error message shows anything that might be causing the failure .

    Thanks a lot once again.
      My Computer

  10. Posts : 35,567
    Win 10 Pro (21H2) (2nd PC is 21H2)

    For anyone reading this this is the error message:
    Cant upgrade windows 10 1909 to 2004- fails with a bsod .-1.png

    which I have screen OCR'd for search purposes:

    We couldn't Install Windows 10
    We’ve set your PC back to the way it was just before you started installing Windows 10.
    0xC1900101 - 0X40017
    The installation failed in the SECOND_BOOT phase with an error during BOOT operation

    Please feel free to research the message, the upgrade logs - see the relevant section here for helpful links:
    Upgrade to Windows 10

    Fix: Windows Setup Error 0xC1900101 - 0x40017 -
    FIX 0xC1900101 - 0x40017: Installation failed in SECOND_BOOT phase in Windows 10 Update. (Solved) • Repair Windows™

    Feel free to run
    from MS. (Simply use a search engine to find it).

    Note: responders generally prefer screenshots provided thus: (wait a moment before clicking the upload button)

    Cant upgrade windows 10 1909 to 2004- fails with a bsod .-screenshot-copy1.png
      My Computers


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