Update to 2004 fail in laptop - question about debug

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  1. Posts : 4
    Windows 10
       #11

    zbook said:
    When available please post the results from the 3 log collectors: V2, DM, and Powershell script
    MrPepka said:
    Yes, I look, I did not explain exactly when the update fails. There is info in Windows Update that the update is successful, but when I click "Restart now" it is a message that the update is being configured, it reaches 100%, after which the laptop restarts and ... recovery from the system is started. When I restart my computer, the previous version of 1909 is restored. Oh, and I can't uninstall ESET, the computer is not mine, and its owner forbids me from uninstalling this program. I will try to explore these logs from $ Windows. ~ BT \ Sources \ Rollback as they will be, according to Microsoft, I should look there and check the logs from there to find out the cause of the problem. Oh, and disabling IIS did not help
    I had the same issue and found by experimenting that if you allow you PC go to sleep between the time in the install process starts and the point where you have to click on the prompt to start the install. I have 4 PC's in the hose and they all failed at one time or another if allowed to go to sleep. This has been problem I had since the Windows 10 came out.
      My Computer


  2. Posts : 930
    Windows 8.1 Enterprise x64
    Thread Starter
       #12

    In the sense that even if the screen goes blank for a while during the installation of the update, this installation will fail? Hmm OK, I will turn off sleep mode and see if it helps
      My Computer


  3. Posts : 4
    Windows 10
       #13

    No, not if the screen just goes blank, it actually has to go to sleep. I hope you know the difference. If it does not goes to sleep than there must be another issue.
      My Computer


  4. Posts : 930
    Windows 8.1 Enterprise x64
    Thread Starter
       #14

    Until now, disabling sleep mode in the settings did not help, so I turned off WinRE completely so that it does not start after a failed update. Maybe at least that's how I will find out what is the reason for the failed update?
      My Computer


  5. Posts : 930
    Windows 8.1 Enterprise x64
    Thread Starter
       #15

    For those who have the same problem as me, disabling WinRE has helped me. Apparently this environment caused a false alarm. Thank you all for your help
      My Computer


 

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