Windows cannot install required files

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  1. Posts : 6
    Windows 10
       #1

    Windows cannot install required files


    I'm trying to do a fresh install on an laptop that previously had Windows 10. The SSD has been formatted, and I used the official installation media creation tool. I get as far as "Getting files ready for installation" to about 50%, before I get the error "Windows cannot install required files", or it just blue screens. I've tried several potential fixes, with none being successful so far, so I thought I would come here for help.
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  2. Samuria's Avatar
    Posts : 4,969
    windows 10
       #2

    Welcome to the forum. Have you tried deliting all partions so its like a brand new drive and let windows create what it needs> Have you download the iso again in case its corrupted is it running uefi or legacey
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  3. Posts : 6
    Windows 10
    Thread Starter
       #3

    Hi there

    Yes I've deleted the partitions and let the installer do it's thing. As for the iso I used Microsoft's official creation tool, should I be using something else? It's running on uefi
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  4. NavyLCDR's Avatar
    Posts : 13,232
    Windows 10 Pro
       #4

    Have you tried a different USB flash drive?
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  5. Posts : 6
    Windows 10
    Thread Starter
       #5

    NavyLCDR said:
    Have you tried a different USB flash drive?
    I've tried 2 different USBs, I'm currently using the media creation tool to attempt a third one
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  6. NavyLCDR's Avatar
    Posts : 13,232
    Windows 10 Pro
       #6

    Possibly bad RAM.
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  7. Posts : 6
    Windows 10
    Thread Starter
       #7

    NavyLCDR said:
    Possibly bad RAM.
    Is there any way for me to somehow see if the RAM is the problem before I go out to buy a replacement?
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  8. NavyLCDR's Avatar
    Posts : 13,232
    Windows 10 Pro
       #8

    MemTest86 - Official Site of the x86 Memory Testing Tool

    Why are you trying to do a clean install on the computer?
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  9. Posts : 6
    Windows 10
    Thread Starter
       #9

    NavyLCDR said:
    MemTest86 - Official Site of the x86 Memory Testing Tool

    Why are you trying to do a clean install on the computer?
    I was given the laptop from a friend because his SSD was corrupted, so I formatted the SSD.

    - - - Updated - - -

    [QUOTE=NavyLCDR;1914227]MemTest86 - Official Site of the x86 Memory Testing Tool

    The tests I ran were aborted due to too many errors, I tried both slots and got the same results, I assume that means faulty RAM?
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  10. dalchina's Avatar
    Posts : 24,355
    Win 10 Pro (1903)
       #10

    I was given the laptop from a friend because his SSD was corrupted, so I formatted the SSD.
    Suggest you also check the disk...!
      My Computers


 

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