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#11
Hi, I think i should inform/clarify something. I recently did a re-install of windows due to this & my fingerprint sensor not working. I did then have to reinstall the finger reader driver, Dell Support Assistant & Dell Update and may have altered the system but i doubt so as i was having this issue before i re-installed windows. I managed to fix the other issues and then focused on this.
DM Log Collector failed to run - a cmd pop-up came on the screen for a second & disappeared with nothing happening then. (Even after restart)
V2 Log Collector ran & game an output but in the 1st few seconds attached error appears. (Even with multiple runs & restart)
Output of V2 Log collector:
HTML Code:https://1drv.ms/u/s!Ap8dElEfcn7bgz_7w3oiRiIwmZcT?e=4el5f5
Yes i read it, im unsure what are OEM keys tbh. I did try disconnecting my Ethernet (airplane mode & disconnect wire) and using generic key but same error occurs. I actually did contact Windows Help center and communicated to them my problem - the agent checked my key & told me it was an correct Enterprise ``Bulk`` key or something along those lines & he would not be able to help as they're the consumer point of contact & if i was in an enterprise to go thru my it support.
He advised me to contact my seller for a consumer key to which i only found out that this key can be installed on clean installed which is when i shifted my attention to using the generic key instead but with the same outcome.
i purchased the key here:& here is the attached ShowKeyPlus output on checking this key (note key is deleted here):HTML Code:https://www.u2key.com/windows-10-professional-retail-key.htmlEdit: To clarify the windows install was similar to this: Repair Install Windows 10 with an In-place UpgradeHTML Code:https://1drv.ms/t/s!Ap8dElEfcn7bg0FY22tkqn7pNIKQ?e=ch3WGg
& I'm willing to do any trouble shooting to solve this issue & hopefully upgrade to pro without having to lose all my files including the possibly or re-doing the above link