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#1
Valid Win7 Product Key not accepted by Win 10 upgrade
Having upgraded my laptop and Surface Pro to Win 10, my neighbour asked me to do the same for his laptop running its original OEM applied Win7.1 Home premium.
Unlike my 2 machines, when the win10 upgrade gets to the Product Key entry screen, there is no "Skip" option and as the valid product key is not deemed valid by the upgrade I have to cancel the installation.
I have repeated the upgrade about 3 or 4 times using both the usb I used for my own installs, and also downloading the upgrade tool on his laptop and downloading the upgrade package locally and installing from there.
The same result, no Skip option, and no acceptance of the valid license key.
Any ideas please? There does not even seem to be a way to contact Microsoft about this.
Cheers
Mike