Windows 10: Valid Win7 Product Key not accepted by Win 10 upgrade

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  1.    11 Aug 2015 #1

    Valid Win7 Product Key not accepted by Win 10 upgrade


    Having upgraded my laptop and Surface Pro to Win 10, my neighbour asked me to do the same for his laptop running its original OEM applied Win7.1 Home premium.

    Unlike my 2 machines, when the win10 upgrade gets to the Product Key entry screen, there is no "Skip" option and as the valid product key is not deemed valid by the upgrade I have to cancel the installation.

    I have repeated the upgrade about 3 or 4 times using both the usb I used for my own installs, and also downloading the upgrade tool on his laptop and downloading the upgrade package locally and installing from there.

    The same result, no Skip option, and no acceptance of the valid license key.

    Any ideas please? There does not even seem to be a way to contact Microsoft about this.


    Cheers
    Mike
      My ComputerSystem Spec

  2.    11 Aug 2015 #2

    Hi,

    is your neighbours win 7.1 fully updated, if it is

    have you tried the media creation tool
    https://www.tenforums.com/tutorials/9...-download.html
    see option 2 and select upgrade if you don't want to save the files
      My ComputerSystem Spec

  3.    11 Aug 2015 #3

    paulsalter said: View Post
    Hi,

    is your neighbours win 7.1 fully updated, if it is

    have you tried the media creation tool
    https://www.tenforums.com/tutorials/9...-download.html
    see option 2 and select upgrade if you don't want to save the files

    Hi Paul
    Thanks for your kind reply.

    Yes the laptop was fully up to date (after about 2 days and 20 restarts!) with the Get Windows 10 icon displayed.

    I had actually tried Option 2 as suggested - using the local method and also using the iso on a bootable usb.

    Both these methods caused the issue described

    Cheers
    Mike

    Regards
    Mike
      My ComputerSystem Spec

  4.    11 Aug 2015 #4

    this is a bit more fiddly, but I did this on one of my machines, it was 8.1 so not sure if 7 is exactly the same

    I copied the install.esd file from the windows.~bt folder that the update creates
    then followed these steps to create the ISO
    ESD to ISO - Create Bootable ISO from Windows 10 ESD File

    once that was created I ran the setup in it from inside windows
    it didn't prompt me for any key, not even a box for one, it just upgraded my machine to 10
      My ComputerSystem Spec

  5.    11 Aug 2015 #5

    I upgraded my OEM Windows 7 desktop PC with the Media Creation Tool. I used the "Upgrade this PC now" option. I don't remember being prompted for a key though? If I was, skip must have worked, I was able to do the upgrade. On a clean install after that I was prompted for a key and was able to use the skip option.
      My ComputerSystem Spec

  6.    11 Aug 2015 #6

    recheck to see what version of windows your neighbor is running, and make sure that you only use the correct Win 10 version.
    no 32 bit on a 64 bit machine
    no Home version on a Win7 Pro version
    etc.
      My ComputerSystem Spec

  7.    11 Aug 2015 #7

    me75006 said: View Post
    recheck to see what version of windows your neighbor is running, and make sure that you only use the correct Win 10 version.
    no 32 bit on a 64 bit machine
    no Home version on a Win7 Pro version
    etc.
    Very good point. If its 7 Home Premium, and your trying to upgrade to 10 Pro, that may be the issue. The Upgrade This PC now option I mentioned above will install the correct version automatically.
      My ComputerSystem Spec


  8. Posts : 5,010
    Windows 10 Pro X64 15063.138
       11 Aug 2015 #8

    Run winver from a elevated command prompt on the Win 7 computer, what does it tell you.
    Should be something like this:Click image for larger version. 

Name:	WinverWin7.jpg 
Views:	395 
Size:	32.9 KB 
ID:	30539

    Then you'll know for sure what version you are upgrading.
      My ComputersSystem Spec

  9.    11 Aug 2015 #9

    I am having the same problem upgrading a friend's Win 7 PC. He has the same Win 7 version that I had. I used the same thumb drive on my computer to upgrade my PC to Win 10. No problems there. My friend's upgrade gets to the same screen asking for a activation number. There is no skip option available. I posted this to let the OP know he is not alone with this problem. If anyone has a fix please let us know.
      My ComputerSystem Spec

  10.    11 Aug 2015 #10

    Are you booting from the media? Or are you running setup.exe from the mounted ISO?

    Can you tell us what you are doing in EXACT detail? Don't be vague, describe each step you take exactly.
      My ComputerSystem Spec


 
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