Update Failure From 1703 to 1909, Exhausted All Options

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  1. Posts : 17
    Windows 10
       #1

    Update Failure From 1703 to 1909, Exhausted All Options


    Hello,

    I am on an ASUS G750JH running Windows 10 1703. As of recently I have tried to manually update to the latest edition of Windows which is 1909. I couldn't get it to update and noticed for the past 3 months a Windows update always failed. I've exhausted all my options and any advice would help. The constant error being 0x8007001F.

    I would like to keep all my personal files and not have to reinstall anything.

    Here is what I've tried:

    *Uninstalled latest 1703 update and reinstalled without any issues, could not update to anything newer

    *Tried to install 1909, 1903, 1803 from the Microsoft catalog but returns with an error

    *Windows Mini Update Tool and Windows Update Manager didn't work

    *Windows 10 Update Assistant failed

    *Media Creation Tool failed

    *Disabled antivirus

    *Uninstalled audio drivers

    *Restarted the Windows Update Service

    *Performed SFC and DISM check, no errors

    *Performed a clean boot

    *Tried a new user account

    All my options have failed which has led me to this forum to seek assistance, any help would be much appreciated.
      My Computer

  2. Ztruker's Avatar
    Posts : 13,513
    Windows 10 Pro X64 20H4 19042.746
       #2

    Uninstall, don't disable your Anti-virus. Which one do you have. If Norton, use the Norton Removal Too. If McAfee use the Mcafee removal tool, if Avast or AVG or another AV program, use it's removal tools.

    Error 0x8007001F is related to audio. Try disabling Audio in Device Manager, see if that allows Windows Update to complete.

    Once that is done. Disconnect everything connected externally to the laptop. Use the Mousepad instead of a mouse for the upgrade.
    Disconnect from the Internet. Unplug Ethernet cable if you use one. Disable WiFi. Reconnect once upgrade finishes.

    Run Media Creation Tool again and let it create the USB flash drive for you. This will work on UEFI or BIOS systems. DO NOT use Rufus. This will give you 1909 18363,592. Do an immediate Windows Update when this finishes.

    Don't make USB your first boot device. Leave it as your DVD or hard drive.
    Make sure you have at least 30GB of free space on the hard drive.

    With Windows 10 booted, insert the USB flash drive. Run setup.exe from the flash drive to start the upgrade. Choose the keep everything option when offered the choice. You won't be asked for a key.
      My Computers


  3. Posts : 17
    Windows 10
    Thread Starter
       #3

    Dang, still doesn't work.

    I'll try to create an ISO and see if that works.

    Edit: Also failed

    Perhaps if someone wants to look at some logs they could see what is wrong
    Last edited by DavidHanLee; 18 Mar 2020 at 17:17.
      My Computer

  4. Ztruker's Avatar
    Posts : 13,513
    Windows 10 Pro X64 20H4 19042.746
       #4

    Log files that are created when you upgrade to a new version of Windows

    See which apply then zip them up and upload here so we can look at them.
    Don't need or want all of them, just the ones that apply to your situation.
      My Computers


  5. Posts : 425
    10
       #5

    This happens to me with my 1809
      My Computer

  6. Berton's Avatar
    Posts : 10,698
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #6

    DavidHanLee said:
    I'll try to create an ISO and see if that works.
    I don't create the .iso, I use the MCT to get to the Microsoft page to download for use on a different computer and choose the appropriate .iso file used to create the Bootable DVD for installing. I also use the MCT to create the Bootable USB drive, does it from that connection. Neither method is fast but have never had a problem so being in a hurry is not in the grand scheme of things. I set the download in the evening and finish the next day. The MCT is good for awhile, probably 24 hours or so. My ISP provides 12Mbps. If in a hurry I will use more computers to do the different downloads, all get done about the same time.
      My Computers

  7. FreeBooter's Avatar
    Posts : 4,008
    Windows 10 Pro 64-bit
       #7

    SetupDiag is a free diagnostic tool by Microsoft that is designed to find and parse Windows 10 setup log files to determine why an upgrade or update failed to install on a computer system.

    SetupDiag works only on devices running Windows 10. The second requirement is that it depends on the Microsoft .NET Framework 4.6 which needs to be installed on the device it is run on.

    If you run SetupDiag without parameters, it attempts to locate log files that Windows 10 creates during the upgrade process in the default folders on the device.

    The program creates a results.log file in its directory when it completes the scan which includes upgrade issues that it detected in the log files during parsing.

    SetupDiag creates a zip archive of all log files that it processed on top of that which it saves as Logs.zip in the same directory as well.
      My Computer


  8. Posts : 17
    Windows 10
    Thread Starter
       #8

    Attachment 271069

    Hopefully the logs reveal something useful :)
      My Computer

  9. bobkn's Avatar
    Posts : 3,640
    Win 10 X64 Pro 21H1 19043.964
       #9

    I don't want to be discouraging, but, on my two desktops, I had to do a clean install of 1909.

    Fortunately, I have no pre-installed software that I needed to preserve. I prepared for the new OS, so I was able to restore things in a few hours. Sometimes biting the bullet saves time over repeated tries to do an update.

    At this point, you may as well wait for 20H1 (version 2004, as in year 2020, month 04). I hope that its realease isn't delayed by COVID-19. (That's my most minor hope as regards COVID-19.)
      My Computers

  10. hawkman's Avatar
    Posts : 650
    10 preview 64bit
       #10

    hi

    first error it threw was the language default, uninstall any secondary language options and try updating again

    Roy
      My Computer


 
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