2020-03 Cumulative update failure


  1. Posts : 36
    Win10 Pro 64 bit
       #1

    2020-03 Cumulative update failure


    I have Windows 10 1909 64bit installed on a Lenovo laptop. When I try to install the 2020-03 Cumulative update (KB4540673) it will download and then install to the point of saying that it is 100% installed, then it will change to say There were problems Installing some Updates, -Error 0x800f0982

    I have run the disk clean up and run scan /sfc on the C drive, the C drive is a SSD with 65gb free.

    I have checked on line and the suggestion are to remove any recently installed language packs, I only have one language pack installed, English (United Kingdom) so I am not likely to be uninstalling that. The laptop has been running with Windows 10 since June 2019 with no problems.

    Can anybody please advise
      My Computer


  2. Posts : 207
    Windows 10
       #2

    Do you have the winaero zip file installed to remove the windows Connect App by any chance
    As I was getting the error 0x800f0982 when installing windows cumulative updates
    Once I uninstalled the the zip file and then re - connected the windows Connect App
    I've had no problems since with cumulative updates

    It has been noted that the remove Connect from windows 10 can cause the error 0x800f0982
    When installing commutative updates. If you have you used the uninstall connect zip file from Winaero
    More info can be found here
    How to uninstall and remove Connect in Windows 10
      My Computer


  3. Posts : 36
    Win10 Pro 64 bit
    Thread Starter
       #3

    Not sure if I had the connect software installed or not but ran the removal program anyway but still get the result is the same, failed to install. Thanks anyway
      My Computer


  4. Posts : 1
    Windows 10
       #4

    I have been looking into solutions to this problem. Everything that is suggested to fix the problem has failed miserably. I have even attempted to do a manual install, and that does not work either. I have identified where the fault is occurring, by examining the Event Logs for Applications in the Administrative Tools and Computer Management. Working to find a solution to this: I have found the following entries:

    Log Name: Application
    Source: Application Error
    Date: 3/11/2020 5:52:10 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DESKTOP-6T5PEIR
    Description:
    Faulting application name: wuauclt.exe, version: 10.0.18362.628, time stamp: 0xb8640219
    Faulting module name: ntdll.dll, version: 10.0.18362.657, time stamp: 0x64d10ee0
    Exception code: 0xc0000005
    Fault offset: 0x00000000000072a6
    Faulting process id: 0xf6c
    Faulting application start time: 0x01d5f789342d6f3f
    Faulting application path: C:\WINDOWS\system32\wuauclt.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 02b0ce5f-4d4c-4116-9dc4-903867f63733
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-03-11T09:52:10.093875800Z" />
    <EventRecordID>1720</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-6T5PEIR</Computer>
    <Security />
    </System>
    <EventData>
    <Data>wuauclt.exe</Data>
    <Data>10.0.18362.628</Data>
    <Data>b8640219</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.18362.657</Data>
    <Data>64d10ee0</Data>
    <Data>c0000005</Data>
    <Data>00000000000072a6</Data>
    <Data>f6c</Data>
    <Data>01d5f789342d6f3f</Data>
    <Data>C:\WINDOWS\system32\wuauclt.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>02b0ce5f-4d4c-4116-9dc4-903867f63733</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>
      My Computer


  5. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #5
      My Computers


  6. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #6

    If this doesn't apply to you, then uninstall: Windows 10 update KB4540673 releases for version 1909 and 1903 • Pureinfotech
    To uninstall KB4540673 or any other quality update on Windows 10, use these steps:

    1. Open Start.
    2. Search for Command Prompt and click the top result to open the app.
    3. Type the following command to view the update history and press Enter:
      wmic qfe list brief /format:table
    4. Check the Windows Update history of your device, and identify the update by its HotFixID and InstalledOn information.
    5. Type the following command to uninstall the update from your computer and press Enter:
      wusa /uninstall /kb:4540673In the command, replace “4532693” for KB number that correspond to the update that you’re trying to remove. For instance, if you’re trying to uninstall update KB4540673, then the number that you can have to use in the command is “4540673.”
    6. Click the Yes button.
    7. Continue with the on-screen directions (if applicable).
      My Computers


  7. Posts : 36
    Win10 Pro 64 bit
    Thread Starter
       #7

    Unfortunately I do not have that update installed on my laptop, so no help unfortunately.
      My Computer


 

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