Windows reset not working

  1. Posts : 3

    Windows reset not working

    My friend gave me his old Asus laptop, which had been upgraded from Win 7 to Win 10 a while back.
    The windows version is 1809
    Installed on 2019-4-17
    OS build : 17763.1039

    I would like to remove all of his personal information, so I tried :
    Start > Settings > Update & security > Recovery, and chose to remove all files, but that didnít work. I get a message that the reset could not be completed.

    So I have 2 questions :
    - Is there another way to reset windows 10 so that no personal files or data is retained ?
    - if not, can I just buy another Windows 10 license and install it over the current one, and what are the caveats ?
      My Computer

  2. FreeBooter's Avatar
    Posts : 3,979
    Windows 10 Pro 64-bit

    You can boot your computer with Windows 10 installation media and delete all partitions to install Windows 10 this will delete all data on the drive.

    You can create Windows 10 installation media with Media Creation Tool.
      My Computer

  3. Posts : 38,345
    windows 10 professional version 1607 build 14393.969 64 bit

    See this tutorial on clean install:

    Clean Install Windows 10
      My Computer

  4. Steve C's Avatar
    Posts : 6,286
    Windows 10 Pro 64 bit

    Clean install is the way to go - make a full system backup and archive it when done
      My Computers

  5. Posts : 3
    Thread Starter

    It works !!
    Problem solved, thanks
      My Computer


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