Additional user when I opened Windows10

  1. Posts : 5
    Windows 10

    Additional user when I opened Windows10

    I downloaded Windows 10 and when it opened for use it said hello to me and someone named John. I am concerned because of security issues while I a using it. There is only one computer in this house and I am the only user. How do I get rid of the unwanted John. I talked to someone at Microsoft on a call back and was told they would do it for 149.00 because it was told it was too technical. I asked if I could uninstall windows 10 and reinstall or get back Windows 8.1 and then reload Windows 10 hoping that would correct the problem. Any ideas?
      My Computer

  2. Posts : 794
    Microsoft Windows 10 Pro 64-bit

    I am pretty sure that whoever you called was not Microsoft and if you gave them your credit card number I would be worried. With that said there is a tutorial on ten forums to remove users and no it's not to technical

      My Computer

  3. Posts : 459
    Windows 8&10

    So you are not familiar with any user named John and that user has never had an account, perhaps even a test account, on that computer?

    I have seen a situation where the install could not connect for a Microsoft Account and the install switched to a Local Account. If the connection was reestablished the system would jump back to the Microsoft Account sign-in and a user was also installed for the Local Account. In my case, the user only had the first letter of my user name since that was all I was able to enter before the system reverted back to the Microsoft Sign-in.
      My Computer

  4. Posts : 17,348
    Windows 11 Pro

    vickiray said:
    How do I get rid of the unwanted John.
    I'm sorry, I just had to giggle at that.
      My Computer


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