Windows 10 update installation “Undoing changes made to your computer”


  1. Posts : 495
    Windows 10 Home 64bit 22H2 OS 19045.3324
       #1

    Windows 10 update installation “Undoing changes made to your computer”


    Tried to update a friend’s Packard Bell EasyNote LJ71 from Windows 7 to Windows 10 using the Windows 10 Media Creation Tool 1909 “keep personal files and apps” all went well although very slow until it reached the installing Windows updates at about 23% when it said, “Undoing changes made to your computer” and the laptop reverted to Windows 7. (See laptop system specifications below)
    I should explain that I tried this via TeamViewer connected to the laptop and via Skype connected to another pc so I could see the laptop screen when Windows restarts during the Windows 10 installation as my friend lives 60 miles from my home!
    Laptop specifications:
    Packard Bell EasyNote LJ71 V1.03
    Processor:
    2.20 gigahertz AMD Turion II Dual-Core Mobile M500
    1280 kilobyte primary memory cache
    64-bit ready
    Multi-core (2 total)
    Bus Clock: 200 megahertz
    BIOS: Packard Bell V1.03 09/22/2009
    Drives: HGST HTS545050B7E660 [Hard drive] (500.11 GB)
    WDC WD5000BEVT-22ZAT0 [Hard drive] (500.11 GB)
    Memory:
    Modules: Slot 'SODIMM 0' has 2048 MB
    Slot 'SODIMM 1' has 2048 MB
    OS: Microsoft - Windows 7 Home Premium (x64)

    My questions are;

    1. Is the issue with Windows 7 updates?
    2. Is the issue with the laptop not being compatible with Windows 10?
    3. Any other issues that I am not aware of?


    Any help will be most appreciated.
      My Computers


  2. Posts : 42,737
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, was that PC ever offered Win 10 via Windows Update? If not, and WU was working normally, that's your first indication.

    If you search generally for e.g.
    EasyNote LJ71 "windows 10"
    can you find any evidence of one having been upgraded successfully?

    Include the HP support forum.

    Before you did the upgrade, did you remove any 3rd party security software, check the disk and file system, and check there was at least, say, 30GB free on C: ?

    Did you check the partitions and make sure there was no other Windows installation on other disks (if any?)

    Having done all the above, you may have more success if you choose NOT to accept updates as part of the upgrade procedure.

    Is the BIOS fully up to date?

    Note of course that upgrading any machine to an OS for which it is not specified is at user's risk. This laptop appears to be from 2011.

    Note that attempting to diagnose upgrade failure using the various log files is arduous, time-consuming and uncertain.

    You can try this compatibility check:
    Will your PC run Windows 10? Use the official compatibility checker to find out | ZDNet

    Driver page:
    Packard Bell EasyNote LJ71 Laptop Windows 7 Drivers, Applications, Manuals | Notebook Drivers

    The CPU should be ok:
    Windows 10 CPU list meet system requirements for Windows 10
      My Computers


  3. Posts : 495
    Windows 10 Home 64bit 22H2 OS 19045.3324
    Thread Starter
       #3

    dalchina said:
    Hi, was that PC ever offered Win 10 via Windows Update? If not, and WU was working normally, that's your first indication.

    If you search generally for e.g.
    EasyNote LJ71 "windows 10"
    can you find any evidence of one having been upgraded successfully?

    Include the HP support forum.

    Before you did the upgrade, did you remove any 3rd party security software, check the disk and file system, and check there was at least, say, 30GB free on C: ?

    Did you check the partitions and make sure there was no other Windows installation on other disks (if any?)

    Having done all the above, you may have more success if you choose NOT to accept updates as part of the upgrade procedure.

    Is the BIOS fully up to date?

    Note of course that upgrading any machine to an OS for which it is not specified is at user's risk. This laptop appears to be from 2011.

    Note that attempting to diagnose upgrade failure using the various log files is arduous, time-consuming and uncertain.

    You can try this compatibility check:
    Will your PC run Windows 10? Use the official compatibility checker to find out | ZDNet

    Driver page:
    Packard Bell EasyNote LJ71 Laptop Windows 7 Drivers, Applications, Manuals | Notebook Drivers

    The CPU should be ok:
    Windows 10 CPU list meet system requirements for Windows 10
    was that PC ever offered Win 10 via Windows Update? Not sure as it is not mine

    can you find any evidence of one having been upgraded successfully? Yes here

    Include the HP support forum.
    Just posted and see what comes up.

    Before you did the upgrade, did you remove any 3rd party security software, check the disk and file system, and check there was at least, say, 30GB free on C: ? Disabled Norton 365, plenty of room in the C: drive

    Did you check the partitions and make sure there was no other Windows installation on other disks (if any?) No other Windows installed

    Having done all the above, you may have more success if you choose NOT to accept updates as part of the upgrade procedure. Did not do that, wouldn't know how to.

    Is the BIOS fully up to date? Latest BIOS update was 2010 and so are all other drivers in the support page which was before the pc was bought and I did rum HP Support and it did not find anything to update.

    You can try this compatibility check:

    Will your PC run Windows 10? Use the official compatibility checker to find out | ZDNet is outdated

    - - - Updated - - -

    I failed to post the error I got when the update from Windows 7 Home Premium to Windows 10 failed so, I'll post it here,
    0x80070001F – 0x20006 Failed Safe OS phase error during Replicate oc operation
    after this Windows reverted to Windows 7 Home Premium.

    If to solve the issue I need to run all this diagnostic as @zbook suggests in other threads such as here then I wouldn't be able to do as I don't have the EasyNote LJ71 phisically at hand.

    My only suggestion to the owner of the EasyNote LJ71 is that he has two oprions, 1 to keep using the laptop with Windows 7 making sure he keeps his security software up to date or 2 to invest in a new laptop with Windows 10.

    Any other suggestions would be appreciated.
    Last edited by scopio; 26 Jan 2020 at 13:07.
      My Computers


 

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