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Windows 10 update installation “Undoing changes made to your computer”
Tried to update a friend’s Packard Bell EasyNote LJ71 from Windows 7 to Windows 10 using the Windows 10 Media Creation Tool 1909 “keep personal files and apps” all went well although very slow until it reached the installing Windows updates at about 23% when it said, “Undoing changes made to your computer” and the laptop reverted to Windows 7. (See laptop system specifications below)
I should explain that I tried this via TeamViewer connected to the laptop and via Skype connected to another pc so I could see the laptop screen when Windows restarts during the Windows 10 installation as my friend lives 60 miles from my home!
Laptop specifications:
Packard Bell EasyNote LJ71 V1.03
Processor:
2.20 gigahertz AMD Turion II Dual-Core Mobile M500
1280 kilobyte primary memory cache
64-bit ready
Multi-core (2 total)
Bus Clock: 200 megahertz
BIOS: Packard Bell V1.03 09/22/2009
Drives: HGST HTS545050B7E660 [Hard drive] (500.11 GB)
WDC WD5000BEVT-22ZAT0 [Hard drive] (500.11 GB)
Memory:
Modules: Slot 'SODIMM 0' has 2048 MB
Slot 'SODIMM 1' has 2048 MB
OS: Microsoft - Windows 7 Home Premium (x64)
My questions are;
- Is the issue with Windows 7 updates?
- Is the issue with the laptop not being compatible with Windows 10?
- Any other issues that I am not aware of?
Any help will be most appreciated.