Failed upgrade from Windows 7 to 10


  1. Posts : 7
    Windows 10 Home
       #1

    Failed upgrade from Windows 7 to 10


    I was doing the upgrade on a Win7Ult 64-bit desktop earlier today, and reached the point where I confirmed deletion of MSE and then the Windows 10 Pro installation screen began incrementing slowly -- until it crashed with a small window that simply stated "The installation has failed." No explanation, no reference or error code, just an "okay" button at which point the box disappeared.

    So, where's the install log going to be found? If someone can provide some guidance on where (filename, directory/folder, etc.) that log is likely to be found, I'll post the critical elements of its contents tomorrow in a follow-up.
    Last edited by jhvance; 24 Jan 2020 at 20:53. Reason: clarified OS
      My Computer


  2. Posts : 69,363
    64-bit Windows 11 Pro for Workstations
       #2

    jhvance said:
    I was doing the upgrade on a Win7Ult 64-bit desktop earlier today, and reached the point where I confirmed deletion of MSE and then the Windows 10 Pro installation screen began incrementing slowly -- until it crashed with a small window that simply stated "The installation has failed." No explanation, no reference or error code, just an "okay" button at which point the box disappeared.

    So, where's the install log going to be found? If someone can provide some guidance on where (filename, directory/folder, etc.) that log is likely to be found, I'll post the critical elements of its contents tomorrow in a follow-up.
    Hello,

    The reference page below from Microsoft can show you where the upgrade log files are to hopefully help.

    https://docs.microsoft.com/en-us/win...rade/log-files
      My Computers


  3. Posts : 41,540
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    For Windows upgrade failures run setupdiag > post a share link
    https://docs.microsoft.com/en-us/win...rade/setupdiag

    This is an upgrade checklist: (modified for upgrading 7 to 10)

    Code:
    UPGRADE CHECK LIST:
    Run through this check list before the next upgrade attempt:
    
    1) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    joysticks
    projectors
    scanners
    plotters
    portable optical drives (CD, DVD)
    microphones
    cameras
    webcams
    smartphones
    bluetooth devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
    secondary monitors
    
    
    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor
    
    Any of these that have been done in the past week are not necessary to repeat:
    
    
    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /r /v C:
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    https://www.sevenforums.com/tutorials/433-disk-check.html
    https://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html
    
    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow 
    
    When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    
    5) update windows (have all recommended updates installed) and reboot after updates
    
    6) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)
    (And this includes uninstalling Microsoft Security Essentials (MSE) immediately before the upgrade attempt)
    
    7) List and uninstall all non-Microsoft firewall software
    
    8) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software
    
    9) Run disk cleanup to clean temporary and system files
    https://www.sevenforums.com/tutorials/818-disk-cleanup-open-use.html
    
    10) Create and verify that the drive has > 30 GB free space (At least 25 GB is needed for maintaining certain dump files)
    https://www.sevenforums.com/tutorials/129976-hard-disk-space-free-up-recover.html
    https://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html
    
    
    11) Consider placing the computer in clean startup:
    https://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
    
    12) Detach all SATA devices other than the disk drive that has the Windows operating system
    (Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
    (Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the drive from the computer)
    
    13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq
    
    14) Consider making a free backup image:
    https://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html
    https://www.sevenforums.com/tutorials/218920-macrium-reflect-create-bootable-rescue-usb-drive.html
    
    15) Test the drive:
    https://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html
    Crystal Disk standard edition:
    https://crystalmark.info/en/software/crystaldiskinfo/
      My Computer


  4. Posts : 43,235
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #4

    a. Please post full details of your PC and a link to its driver page.
    b. How old is it? Do you have any other evidence (Google..?) of this PC having been upgraded to Win 10 successfully?

    c. Did you uninstall any security software before attempting the upgrade?
    d. Do you have more than 25Gb (say) free on C: ?
    e. Have you checked the disks (E.g. HD Tune (free) - Health and Error Scan tabs)
    f. Have you run
    chkdsk c: /scan
    from an admin prompt?

    g. Do you have more than one system disk or remains of a Windows installation on another disk in your PC?

    h. Post a screenshot of your partitions using e.g. Minitool Partition Wizard (not Disk Management) making sure all text is visible.

    i. Have you ever been offered Win 10 by Windows update on this PC?

    Precise answers to these basic questions will help you get the best help. Thanks.
      My Computers


  5. Posts : 7
    Windows 10 Home
    Thread Starter
       #5

    Many thanks for the responses, and I'll proceed with them in sequence over the next while. While I'm not a newbie (have been dealing with computers in one or another form since the "big iron" days in the late 1960s), I'm also not into the arcane details of present-day coding so have only scanned over the log files superficially. First, here are the two "most important" log files according to the MS document which Brink pointed toward: setupact.log and setuperr.log, both on Dropbox at the links below. Dropbox - setupact.log - Simplify your life Dropbox - setuperr.log - Simplify your life I ran the diagnostic app which zbook pointed toward, and while it finds the above two files it doesn't seem to report there was a failure reported and after the DOS processing ends a final Windows report is presented which suggests attempting to reinstall. I had removed extraneous peripherals, run CHKDSK and SFC (as well as the Tweaking tool to reset permissions) before the attempt, and cleaned deadwood from the SSD boot drive which provideded 12 GB of free space (I'll be transferring the contents to a larger SSD next week after it and a newer graphics card arrive) -- that should have been sufficient to enable the upgrade, or for the install process to have identified that additional space was required, but it never got that far. All 3rd-party antimalware programs and firewalls had been uninstalled and the system rebooted before launching the OS upgrade (1909, burned to disk with the MCT). In response to the system details which both zbook and dalchina requested, this desktop has some years on it since the original purchase in 2013, but its i7-3770 processor (3.40 GHz) remains more than adequate and RAM has been maxed at 32 GB along after replacement/upgrade of the power supply and original HDD (with the current SSD) and legitimate upgrade of the OS from its original 64-bit Home to Ultimate. The CMOS battery on the motherboard was recently replaced, and the OS is fully patched up through the most recent (and last) security updates for Windows 7. I began getting the Windows 10 nags for it when they first began getting pushed in 2015, but I used a 3rd-party tool (GwxControlPanelSetup) then readily available to kill that setting, and may have had to do it several times before MS relented and stopped retoggling that switch in the registry with normal monthly update procedures.
    Last edited by jhvance; 26 Jan 2020 at 12:07. Reason: formatting for readability -- which DON'T hold!
      My Computer


  6. Posts : 43,235
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #6

    Thanks- IBM 360 rules ok! Teletypes and paper tape... my first 16bit microprocessor system at work. And a wire-wrap DIL emulation of a microprocessor.

    Posting logs: if you zip them and upload them here, that's much easier. To see the ones you uploaded I had to log in to my Dropbox account.

    Cursory inspection:
    Setupact.log
    Installation encountered a problem and needs to close. We are sorry for the inconvenience

    Onesettings: Failed to Query Onesettings: 0x80072ee7
    2020-01-24 12:58:06, Warning Onesettings: Failed to initialize and query: 0x80072ee7
    2020-01-24 12:58:06, Warning Failed to create OneSettings infrastructure. Error: 0x0880072EE7
    2020-01-24 12:58:06, Info Reading onesetting for tracing settings completed, Error: 0x80072ee7

    CSystemHelper::CheckConnectedStandby(642): Result = 0x80070057

    MOUPG CSystemHelper::CheckConnectedStandby(642): Result = 0x80070057
    2020-01-24 15:15:25, Warning MOUPG SetupUI::BlockSystemSleep - CheckConnectedStandby failed: [0x80070057]

    Valid product key

    Driver issues: can you identify any of these?
    2020-01-24 15:56:55, Warning CONX Failed to add driver [SysWow64\drivers\AiCharger.sys]
    2020-01-24 15:56:55, Warning CONX Failed to add driver [SysWow64\drivers\AiCharger.sys
    2020-01-24 15:56:55, Warning CONX 0xd000003a Failed to add service (AiCharger) to serice map
    2020-01-24 15:56:55, Warning CONX Failed to add driver [SysWow64\drivers\AsIO.sys
    2020-01-24 15:56:55, Warning CONX Failed to add driver [SysWow64\drivers\AsIO.sys]
    2020-01-24 15:56:55, Warning CONX 0xd000003a Failed to add service (AsIO) to service map
    2020-01-24 15:56:55, Warning CONX Failed to add driver [SysWow64\drivers\AsUpIO.sys]
    2020-01-24 15:56:55, Warning CONX Failed to add driver [SysWow64\drivers\AsUpIO.sys]
    2020-01-24 15:56:55, Warning CONX 0xd000003a Failed to add service (AsUpIO) to service map
    2020-01-24 15:56:55, Info CONX 0x80070002 Failed to get ImagePath for service (beep)
    2020-01-24 15:56:55, Warning CONX 0x80070002 GetDriverPathFromServiceName failed for (beep)
    2020-01-24 15:56:55, Warning CONX 0x80070002 Failed to add service (Beep) to service map
    2020-01-24 15:56:55, Warning CONX Failed to add driver [\??\C:\windows\TEMP\cpuz136\cpuz136_x64.sys]
    2020-01-24 15:56:55, Warning CONX Failed to add driver [\??\C:\windows\TEMP\cpuz136\cpuz136_x64.sys]
    2020-01-24 15:56:55, Warning CONX 0xd000003a Failed to add service (cpuz136) to service map
    2020-01-24 15:56:55, Warning CONX Failed to add driver [system32\DRIVERS\dbx.sys]

    2020-01-24 15:56:55, Warning CONX Failed to add driver [system32\DRIVERS\dbx.sys]

    2020-01-24 15:56:55, Warning CONX 0xd0000034 Failed to add service (dbx) to service map
    2020-01-24 15:56:55, Info CONX 0x80070002 Failed to get ImagePath for service (exfat)
    2020-01-24 15:56:55, Warning CONX 0x80070002 GetDriverPathFromServiceName failed for (exfat)
    2020-01-24 15:56:55, Warning CONX 0x80070002 Failed to add service (exfat) to service map
    2020-01-24 15:56:55, Info CONX 0x80070002 Failed to get ImagePath for service (fastfat)
    2020-01-24 15:56:55, Warning CONX 0x80070002 GetDriverPathFromServiceName failed for (fastfat)

    2020-01-24 15:56:55, Warning CONX 0x80070002 Failed to add service (fastfat) to service map
    2020-01-24 15:56:55, Warning CONX Failed to add driver [\??\C:\Users\JAMESV~1\AppData\Local\Temp\HWiNFO64A.SYS]
    2020-01-24 15:56:55, Warning CONX Failed to add driver [\??\C:\Users\JAMESV~1\AppData\Local\Temp\HWiNFO64A.SYS]
    2020-01-24 15:56:55, Warning CONX 0xd0000034 Failed to add service (HWiNFO) to service map
    2020-01-24 15:56:55, Info CONX 0x80070002 Failed to get ImagePath for service (msfs)
    2020-01-24 15:56:55, Warning CONX 0x80070002 GetDriverPathFromServiceName failed for (msfs)
    2020-01-24 15:56:55, Warning CONX 0x80070002 Failed to add service (Msfs) to service map
    2020-01-24 15:56:55, Info CONX 0x80070002 Failed to get ImagePath for service (msrpc)
    2020-01-24 15:56:55, Warning CONX 0x80070002 GetDriverPathFromServiceName failed for (msrpc)
    2020-01-24 15:56:55, Warning CONX 0x80070002 Failed to add service (MsRPC) to service map
    2020-01-24 15:56:55, Info CONX 0x80070002 Failed to get ImagePath for service (ndproxy)
    2020-01-24 15:56:55, Warning CONX 0x80070002 GetDriverPathFromServiceName failed for (ndproxy)
    2020-01-24 15:56:55, Warning CONX 0x80070002 Failed to add service (NDProxy) to service map
    2020-01-24 15:56:56, Info CONX 0x80070002 Failed to get ImagePath for service (npfs)
    2020-01-24 15:56:56, Warning CONX 0x80070002 GetDriverPathFromServiceName failed for (npfs)
    2020-01-24 15:56:56, Warning CONX 0x80070002 Failed to add service (Npfs) to service map
    2020-01-24 15:56:56, Info CONX 0x80070002 Failed to get ImagePath for service (ntfs)
    2020-01-24 15:56:56, Warning CONX 0x80070002 GetDriverPathFromServiceName failed for (ntfs)
    2020-01-24 15:56:56, Warning CONX 0x80070002 Failed to add service (Ntfs) to service map
    2020-01-24 15:56:56, Info CONX 0x80070002 Failed to get ImagePath for service (null)
    2020-01-24 15:56:56, Warning CONX 0x80070002 GetDriverPathFromServiceName failed for (null)
    2020-01-24 15:56:56, Warning CONX 0x80070002 Failed to add service (Null) to service map
    2020-01-24 15:56:56, Info CONX 0x80070002 Failed to get ImagePath for service (rdpwd)
    2020-01-24 15:56:56, Warning CONX 0x80070002 GetDriverPathFromServiceName failed for (rdpwd)
    2020-01-24 15:56:56, Warning CONX 0x80070002 Failed to add service (RDPWD) to service map
    2020-01-24 15:56:56, Info CONX 0x80070002 Failed to get ImagePath for service (secdrv)
    2020-01-24 15:56:56, Warning CONX 0x80070002 GetDriverPathFromServiceName failed for (secdrv)
    2020-01-24 15:56:56, Warning CONX 0x80070002 Failed to add service (secdrv) to service map
    2020-01-24 15:56:56, Info CONX 0x80070002 Failed to get ImagePath for service (spldr)
    2020-01-24 15:56:56, Warning CONX 0x80070002 GetDriverPathFromServiceName failed for (spldr)
    2020-01-24 15:56:56, Warning CONX 0x80070002 Failed to add service (spldr) to service map
    2020-01-24 15:56:56, Warning CONX Failed to add driver [System32\drivers\synth3dvsc.sys]
    2020-01-24 15:56:56, Warning CONX Failed to add driver [System32\drivers\synth3dvsc.sys]
    2020-01-24 15:56:56, Warning CONX 0xd0000034 Failed to add service (Synth3dVsc) to service map
    2020-01-24 15:56:56, Warning CONX Failed to add driver [SysmonDrv.sys]
    2020-01-24 15:56:56, Warning CONX Failed to add driver [SysmonDrv.sys]
    2020-01-24 15:56:56, Warning CONX 0xd0000034 Failed to add service (SysmonDrv) to service map
    2020-01-24 15:56:56, Warning CONX Failed to add driver [system32\drivers\tsusbhub.sys]
    2020-01-24 15:56:56, Warning CONX Failed to add driver [system32\drivers\tsusbhub.sys]
    2020-01-24 15:56:56, Warning CONX 0xd0000034 Failed to add service (tsusbhub) to service map
    2020-01-24 15:56:56, Warning CONX Failed to add driver [System32\drivers\rdvgkmd.sys]
    2020-01-24 15:56:56, Warning CONX Failed to add driver [System32\drivers\rdvgkmd.sys]

    .... and a lot more.

    setuperr.log is quite long and a variety of errors listed.

    Some drivers:
    ASUS Charger driver - AiCharger.sys
    ** uninstall all manufacturer utilities - you may have a number.
    SysmonDrv.sys - Sysmon - Sysinternals?
    tsusbhub.sys - remote desktop?
    rdvgkmd.sys - possibly related to a Win 7 VGPU service?
    Synth3dVsc - Microsoft Virtual 3D Video Transport Driver?
    HWiNFO64A.SYS - HWinfo

    cpuz136_x64.sys - CPU-z?
      My Computers


  7. Posts : 41,540
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    The Windows upgrade failure codes can be dynamic.

    Code:
    0x80004005, 0x50016
    Code:
    MSG_INSTALLUI_SWITCH_TO_ERROR_PAGE

    Code:
    2020-01-24 19:38:42, Error                 SP     CUpdateBootCode::DoExecute: An error occurred while repair system partition. Root path [C:\windows]. Error: 0x80070006[gle=0x00000006]
    2020-01-24 19:38:42, Error                 SP     Operation failed: Update Boot Code. Error: 0x80004005[gle=0x000000b7]
    2020-01-24 19:38:42, Info                  MOUPG  Finalize: Registering Setup Platform error: [0x80004005]
    2020-01-24 19:38:42, Error                 SP     ExecuteOperations: Failed execution phase Finalize. Error: 0x80004005
    2020-01-24 19:38:42, Info                  MOUPG  MoSetupPlatform: SetupPlatform::INewSystem::Finalize returned: [0x4]
    2020-01-24 19:38:42, Error                 MOUPG  MoSetupPlatform: Finalize reported failure!
    2020-01-24 19:38:42, Error                 MOUPG  MoSetupPlatform: Using action error code: [0x80004005]


    For each step make sure that you post images into the thread.
    In case there are problems posting images use share links (one drive, drop box, or google drive)

    When uninstalling antivirus > use the applicable uninstall tool

    Uninstall Panda using the applicable uninstall tool:
    How to uninstall Panda from the computer - Technical Support - Panda Security

    Immediately before the next upgrade attempt > uninstall Microsoft security essentials
    (run through all of the steps in the upgrade check list before uninstalling the AV)
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 19:34.
Find Us




Windows 10 Forums