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1909 clean install - list pro licence
Hope someone can help here. I have an HP spectre which originally came with Windows 8 home. Upgraded free to windows 10 by clean install. It was running 1903. I had a Windows 10 pro licence from my old laptop which died and I linked the Windows 10 pro licence to the HP spectre instead, via Microsoft account. All fine until HP spectre installed 1909. I thought I had turned off feature updates- but anyway - had a few problems and decided to clean install 1909. Backed everything up first.
I noticed when installing 1909 it doesn’t give you the option to choose “home” or “pro”. It is showing as Windows 10 home now. So assume that is because it was originally a “home “version in bios. So signed into Microsoft account (my account from install was set up with my Microsoft account ) to see if I need to sync or activate the pro licence- but it no longer seems to be in my Microsoft accounts.
This is where it gets confusing for me - the laptop is showing with a different name in my Microsoft account since clean install - so maybe it thinks I have two computers and this is a new one? Account also shows I have two devices when I only have the one - but can’t seem to find a listing for these two devices. Everything else re my account is there - my annual email subscription, my family set up etc. But no record of the pro licence which was a digital purchase.
I guess I could try changing the computer name back to what it was before - instead of the genetic “desktopxyz “ except I can’t remember exactly what I called it before.
I have gone into settings - account- and verified my account but still nothing is showing in Microsoft account about my pro licence and it’s still showing as Windows 10 home. Grr.
Any suggestions?
- - - Updated - - -
I have found the two devices in Microsoft account (ie only one device but with two names) but it won’t let me remove the old names device. Maybe because it’s set up with the family account settings. Grr. If I can remove that maybe my W10 pro licence will be available again.