Upgrade from Win7 Results in Safe_OS Phase Replicate_OC Error

zbook said:

12) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot
Disk Check - Windows 7 Help Forums

13) Copy and paste the results into the thread:
Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums

chkdsk log is attached to this post.

zbook said:

14) Create a new restore point:
Restore Point - Add "Create Restore Point" to Context Menu in Windows - Windows 7 Help Forums

Done.

zbook said:

16) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
Disk Management - Post a Screen Capture Image - Windows 7 Help Forums

This is disk management now:

zbook said:

17) Download and install Minitool Partition Wizard > post an image of the results into this thread
MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com

What do you want me to post from Minitool? It has several functions, one of which looks identical to disk management.

zbook said:

18) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

CCleaner image:

zbook said:

19) When setupdiag was clicked did it run or flash and not produce a text file?

It produced a txt file but it was blank.

zbook said:

20) Download and install: voidtools

21) Use the application to find any of these folders or files (limit to the latest upgrade failure date)

Code:

C:\Windows\Panther

folders:
\$Windows.~bt\sources\panther
\$Windows.~bt\Sources\Rollback
\Windows\Panther
\Windows\Panther\NewOS

Setupmem.dmp may be found in either (depending on when the bugcheck occurs)
%SystemDrive%$Windows.~bt\Sources\Rollback
%WinDir%\Panther\NewOS\Rollback

setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log
Event logs (*.evtx)
C:\$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~BT\Sources\Panther\UnattendGC
miglog.xml
Windows\Logs\Mosetup
Setupapi.offline.log

Should I delete all of those files/folders?

zbook said:

22) List and uninstall all non-Microsoft antivirus software
(This includes always on and manual software.)
(This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)

I had MS Security Essentials but uninstalled it. I had no others.

zbook said:

23) List and uninstall all non-Microsoft firewall software

24) List all Microsoft and non-Microsoft drive encryption software.
Uninstall all non-Microsoft disk encryption software

I have no firewall or drive encryption software.

- - - Updated - - -

dalchina said:

Yes, >30Gb free, say- Windows.old will be created- that's about as big as Windows is now.

Just some odd observations from setupact.log
CONX Failed to add driver ....motfilt.sys - appears to be related to some Motorola program. Suggest you investigate and uninstall that

motoandroid.sys - another motorola related program- maybe connected with a Motorola phone somehow?
- looks like some Motorola program is incompatible - more moto refs. exist.

lgvzandnetbus64.sys:
What is LG VZW United Drivers?

This is the software package that includes the required drivers, configuration and management utilities to support the LG VZW.
An LG driver?
LG VZW United Drivers by LG Electronics - Should I Remove It?

kpvnmbze.sys - Google- no results. Rt click, properties, identify it and deal with the relevant program

That's just 3 ideas on things to remove...

I found 200+ mb of motorola-related files like the ones you pointed out within Program Files/Common Files/Motorola Shared folder. I did used to have a Razr Maxx HD phone but haven't had that in like 3 years. I have no Motorola applications installed. These common files were probably left over, orphaned. Is it safe to delete them out of Common Files folder?

I had an LG Verizon (VZW) phone but got rid of that too. Should I keep those files? I also have LG Mobile Drivers under my Programs list but I do still have an AT&T LG phone as a backup.

I did a file search for that kpvnmbze.sys file and can't find it. I have no idea what that is.

- - - Updated - - -

zbook said:

16) Upgrade the BIOS: F14 > F15
GA-B85M-D3H (rev. 1.0/1.1) | Motherboard - GIGABYTE U.S.A.

I downloaded the BIOS version but it won't run, says it is not compatible with my version of windows. x86 x64 I do not see any option to get a 64bit version of it.

1) Chkdsk results:
For C:
CODE] Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.[/CODE]

For D:

Code:

              CHKDSK discovered free space marked as allocated in the
              master file table (MFT) bitmap.
              CHKDSK discovered free space marked as allocated in the volume bi
              tmap.
              Windows has made corrections to the file system.

2) Run chkdsk /r /v again on each drive immediately before the next upgrade attempt

3) After posting an image using Minitool Partition Wizard with > 30 GB free on C: uninstall the software

4) For Ccleaner uncheck:
a) Memory Dumps
b) Windows Log Files
c) Windows Error Reporting
d) Windows Event Logs

4) Post share links for the found Panther logs (not older than one week) (do not delete them)

5) The computer needs an antivirus software product until immediately before the next upgrade attempt
Please reinstall Microsoft Security Essentials and uninstall immediately before the next upgrade attempt

6) A checklist will be posted prior to the next upgrade attempt

7) Read these links on Windows driver verifier: (learn how to use the reset and bootmode commands) (do not use the tool until it is communicated in the thread)


Enable and Disable Driver Verifier in Windows 10
https://answers.microsoft.com/en-us/...3-c48669e4c983

zbook said:

10) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

I did HD Tune on both drives. Here is the C: drive -

Now here is HD Tune on the D drive:


I am curious why there is a big difference on the graphs and if that is normal or not. The C drive is an SSD while D is a spinning drive. Also there are 2 entries highlighted.

When available post results for Sea Tools long generic tests.

The drives should have different benchmarks.

Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
Post images of each of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance

zbook said:

20) Download and install: voidtools

21) Use the application to find any of these folders or files (limit to the latest upgrade failure date)

Code:

C:\Windows\Panther

folders:
\$Windows.~bt\sources\panther
\$Windows.~bt\Sources\Rollback
\Windows\Panther
\Windows\Panther\NewOS

Setupmem.dmp may be found in either (depending on when the bugcheck occurs)
%SystemDrive%$Windows.~bt\Sources\Rollback
%WinDir%\Panther\NewOS\Rollback

setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log
Event logs (*.evtx)
C:\$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~BT\Sources\Panther\UnattendGC
miglog.xml
Windows\Logs\Mosetup
Setupapi.offline.log

Here are the log files. I was not able to located a "setupmem" file using that application or a windows search. The Miglog XML file would not upload here so here is a link to it on Google Drive https://drive.google.com/open?id=13X...lfhxEdd6C-uMgI

I was able to locate a version on the board because I actually saved the box it came in, and on the serial label it is indeed 1.1 Speccy and other ID applications only show it as x.x But I cannot run any of the files in the bios download because I get an error saying it is not compatible with the 64 bit version of Windows.

Well then it sounds like we have a very good idea why the upgrade didn't go? At the time I tried it, there was roughly 11gb or so free. In the process of these tests & utilities somehow now I have 24gb free. I was able to locate some video cache files from editing with Premiere and some other larger leftover files that I was able to purge. My User folder under C:/Users/* has a total size of around 20gb so moving that off to the other drive would give me around 45gb free in order to attempt an upgrade...

Another large file is the Windows Update data store. I've got a ton of updates on here...6 years worth. But if Windows 10 is to be installed, would I really need to save all the windows 7 update files? The winsxs folder is at 19.5gb. There is a Disk Cleanup Wizard Addon available from Microsoft that lets users delete outdated windows updates on win7 SP1...maybe I should get that and try to get rid of some of them?

zbook said:

When available post results for Sea Tools long generic tests.

The drives should have different benchmarks.

Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
Post images of each of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance

Long generic passed:


C drive Sentinel Screens:





D Drive Sentinel Screens:





- - - Updated - - -

zbook said:

Once you have created > 30 GB free space other troubleshooting steps can be performed.

Windows automatically deletes memory.dmp files when free disk space is < 25 GB.
Memory dumps may be needed when troubleshooting the BSOD.

Considering this, maybe the best idea is to get a new, bigger drive. Even if we do get the upgrade working, I'm always going to be within 10-15gb of full in the best case scenario. When working on videos I've actually had it down to 1gb free space. So if it crashes I'm not going to have memory dump logs for diagnosis. I really wanted to avoid reinstalling everything though. Also, there are apparently leftover drivers from Motorola and who knows what else is orphaned when windows doesn't delete when I uninstall applications.

I suppose maybe I could try moving the big folder out, then try an install, if that doesn't work then move it back to its original location and get a new drive OR try a clean install of it, not keeping any of my stuff.

If I make an image of C:, could I later make a new partition on D: (which has a terabyte of free space), install the image there and make it dual-boot so I could go into Win7 and copy some application settings and stuff and then eventually purge it.

I want to check the memory first to see if I need new ram; if I'm going to open it up to replace a drive I might as well do anything else in there that needs it. I will try and leave memtest on while I'm at work today.