Windows 10: Windows 10 Free Upgrade DESTROYED my brand new Notebook PC

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  1.    09 Aug 2015 #31

    Unsatisfied said: View Post
    Microsoft was the first company I contacted.
    Then Staples, Then ASUS. None could help.
    I presume that you mean MS support. (It's likely that these are contractors.) I was thinking more in terms of Customer Relations. I admit that I don't know how to contact that group, if it exists.
      My ComputerSystem Spec

  2.    09 Aug 2015 #32

    I checked the website from ASUS and came out on this page which, I believe, states the problem you are having. Take a look and see if this can help you fix your system.

    ASUSTeK Computer Inc. -Support-
      My ComputerSystem Spec

  3.    09 Aug 2015 #33

    And something else I found. It's not the same netbook you have, but from the same family. It explains how you can boot from an external device, and also how you can update your BIOS, if it's needed.

    ASUS X200 usb boot enable step by step - YouTube
      My ComputerSystem Spec

  4.    10 Aug 2015 #34

    bobkn said: View Post
    I presume that you mean MS support. (It's likely that these are contractors.) I was thinking more in terms of Customer Relations. I admit that I don't know how to contact that group, if it exists.
    Yes, I do mean MS Support. I tried to phone them again earlier this afternoon and spent a total of five hours on hold before I gave up.
      My ComputerSystem Spec

  5.    10 Aug 2015 #35

    MS
    Rudy Mas said: View Post
    I checked the website from ASUS and came out on this page which, I believe, states the problem you are having. Take a look and see if this can help you fix your system.

    ASUSTeK Computer Inc. -Support-
    MS Support already looked through this and tried to help me with this this morning. Safe Mode was not accessible.
      My ComputerSystem Spec

  6.    10 Aug 2015 #36

    Unsatisfied said: View Post
    MS

    MS Support already looked through this and tried to help me with this this morning. Safe Mode was not accessible.
    Can you access you BIOS?
      My ComputerSystem Spec

  7.    10 Aug 2015 #37

    Rudy Mas said: View Post
    Can you access you BIOS?
    I can't access anything. There is no OS on the device. At all.
      My ComputerSystem Spec

  8.    10 Aug 2015 #38

    Unsatisfied said: View Post
    I can't access anything. There is no OS on the device. At all.
    The BIOS/UEFI has nothing to do with an OS installed or not. This is hardware related and you should be able to access it by pressing <DEL> the moment you power on your netbook.

    If you can't access the BIOS, it means it's been corrupted and it has to be installed again.

    I don't know ASUS systems well enough to give you the correct information how to do it, but the ASUS helpdesk should be able to help you with it. Worst case, you have to send it to them, so they can do it.

    But I'm sure ASUS must have an easy recovery system in place to flash a BIOS.
      My ComputerSystem Spec


  9. Posts : 1,590
    Windows 10 x86 14383 Insider Pro and Core 10240
       10 Aug 2015 #39

    According to the EULA for Windows 10, your contract regarding this personal disaster is with Microsoft:

    Depending on how you obtained the Windows software, this is a license agreement between (i) you and the device manufacturer or software installer that distributes the software with your device; or (ii) you and Microsoft Corporation (or, based on where you live or if a business where your principal place of business is located, one of its affiliates) if you acquired the software from a retailer. Microsoft is the device manufacturer for devices produced by Microsoft or one of its affiliates, and Microsoft is the retailer if you acquired the software directly from Microsoft.
    You don't want help - you want action to restore what is yours from an upgrade which was pushed onto your machine and was supposed to be safe, but was not. You don't stand a chance of any damages, by normal legal means but you can push the boundaries using publicity.

    Write to them - not support - customer relations. If you were in the UK (I now realize from your time zone you are not, and you give no indication of your location or nationality) I'd do this:

    https://www.microsoft.com/en-gb/about/ukoffices/#/

    Head office is Reading.

    Fax is better than email or snail-mail because you have a record that they received it. Give them deadlines for responses.

    Offer to make a fuss* if they don't escalate your problem satisfactorily by, for instance, sending a technician round to fix the damage your failed upgrade has done. Don't let the machine out of your sight.

    Tell them that you will take them to small claims court to recover the damages for the loss of your machine.

    * BBC and other press, local & national, MP, local trading standards for a start. Copy anything and everything to MS, Staples, ASUSTeK, and whoever reports your case.

    There's no such thing as bad publicity, and nobody wants to look like the bad guy. You'll get a resolution, if you do it right.

    If you are not the only user that his has happened to, I would not be be surprised. One thing MS may fear is a class action against them.
      My ComputerSystem Spec

  10.    10 Aug 2015 #40

    Fafhrd said: View Post
    According to the EULA for Windows 10, your contract regarding this personal disaster is with Microsoft:



    You don't want help - you want action to restore what is yours from an upgrade which was pushed onto your machine and was supposed to be safe, but was not. You don't stand a chance of any damages, by normal legal means but you can push the boundaries using publicity.

    Write to them - not support - customer relations. If you were in the UK (I now realize from your time zone you are not, and you give no indication of your location or nationality) I'd do this:

    https://www.microsoft.com/en-gb/about/ukoffices/#/

    Head office is Reading.

    Fax is better than email or snail-mail because you have a record that they received it. Give them deadlines for responses.

    Offer to make a fuss* if they don't escalate your problem satisfactorily by, for instance, sending a technician round to fix the damage your failed upgrade has done. Don't let the machine out of your sight.

    Tell them that you will take them to small claims court to recover the damages for the loss of your machine.

    * BBC and other press, local & national, MP, local trading standards for a start. Copy anything and everything to MS, Staples, ASUSTeK, and whoever reports your case.

    There's no such thing as bad publicity, and nobody wants to look like the bad guy. You'll get a resolution, if you do it right.

    If you are not the only user that his has happened to, I would not be be surprised. One thing MS may fear is a class action against them.
    My timezone is PST
      My ComputerSystem Spec


 
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