Windows 10 Free Upgrade DESTROYED my brand new Notebook PC

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  1. Posts : 22,741
    Windows 10 Home x64
       #21

    Unsatisfied said:
    I never said anything about a $69 warranty.
    I simply stated that we did purchase extended warranty. I also said I got the Notebook on sale for $99.99 during Black Friday sales last November. It no longer sells for that price. And yes, Mr. Literal, I do know there's a difference. However, when my notebook is rendered unusable and deemed unfixable by not one but three companies, I call that destroyed. Thank you very much.
    Seriously.. take it to a local shop and see what they say. I really doubt that the PC can't be repaired. Installing/Updating will not destroy the hardware.
      My Computer


  2. Posts : 19
    8.1
    Thread Starter
       #22

    Ztruker said:
    And I don't believe it, that's why I would like to see the output of diskpart list disk command.

    I will admit there does not appear to be any way to start the recovery to factory state from a boot. At least nothing was listed in the Users GUide.

    You should be able to install 8.1 as I showed earlier though.
    You may not believe it, but I'm the one it's happening to. I have already tried to re-install 8.1 (with assistance) and was unable to do so. It simply tells me to please install external memory and select okay despite the fact that I have the "external memory" (i.e. the USB Flash Drive) plugged in. It will not go beyond that state anymore. Also, again, I have not been doing any of this on my own - it has been guided either by MS, Staples, or ASUS themselves.
      My Computer


  3. Posts : 19
    8.1
    Thread Starter
       #23

    NavyLCDR said:
    And two out of those three companies deemed it unfixable over the phone, correct, without ever having seen it in person? And the person who actually did look at it tried one USB memory stick in it?
    One of them saw it in person, my dad took it down the store. The only ones who did not see it in person were MS and ASUS but they both ran us through attempts to fix or to re-install 8.1 via flash drive. All three deemed it unfixable. Staples however is the one that called it an empty box.
      My Computer


  4. Posts : 19
    8.1
    Thread Starter
       #24

    BunnyJ said:
    Seriously.. take it to a local shop and see what they say. I really doubt that the PC can't be repaired. Installing/Updating will not destroy the hardware.
    Jeff, we do not have a local computer shop. We have a Staples. That's it.
      My Computer


  5. Posts : 22,741
    Windows 10 Home x64
       #25

    Unsatisfied said:
    Jeff, we do not have a local computer shop. We have a Staples. That's it.
    I would find one.. Staples is not the best place to go and get a PC repaired.
      My Computer


  6. Posts : 17,246
    Windows 11 Pro
       #26

    Unsatisfied said:
    One of them saw it in person, my dad took it down the store. The only ones who did not see it in person were MS and ASUS but they both ran us through attempts to fix or to re-install 8.1 via flash drive. All three deemed it unfixable. Staples however is the one that called it an empty box.
    Via one single flash drive. What if that one single flash drive is bad? It won't cost you anything to try post #18 except for a different flash drive because the one single one you have tried might be bad.

    All we are trying to do here is keep you from throwing away a $100 netbook that most of us can probably save in a couple hours in our living rooms.
      My Computer


  7. Posts : 19
    8.1
    Thread Starter
       #27

    NavyLCDR said:
    Via one single flash drive. What if that one single flash drive is bad? It won't cost you anything to try post #18 except for a different flash drive because the one single one you have tried might be bad.
    It's not bad. It's brand new.
      My Computer


  8. Posts : 17,246
    Windows 11 Pro
       #28

    Unsatisfied said:
    It's not bad. It's brand new.
    Ok. So you've never had anything at all ever be bad right out of the package or go bad shortly thereafter? And the drive itself might not be bad - but the image on it may be corrupted.
      My Computer


  9. Posts : 19
    8.1
    Thread Starter
       #29

    BunnyJ said:
    I would find one.. Staples is not the best place to go and get a PC repaired.
    We literally do not have one in this area. I do not have a license nor a working vehicle of my own. I live in an area that is referred to as "upcountry" - Nothing can be walked to and the nearest stores are half an hour away by car. But, again, we do not have a local computer shop. We have Staples. I have a few personal friends who work there and have been able to fix issues for me in the past. I would actually go to them outside of work too if I needed help with something concerning the older laptop I used to have.

    There is no way for me to go and find one. We do not have one in this county, period.
      My Computer


  10. Posts : 19
    8.1
    Thread Starter
       #30

    NavyLCDR said:
    Ok. So you've never had anything at all ever be bad right out of the package or go bad shortly thereafter? And the drive itself might not be bad - but the image on it may be corrupted.
    I have never personally experienced that. No.
      My Computer


 

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