Windows 10 upgrade fails on Windows 7 PC

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  1. Posts : 6
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    Windows 10 upgrade fails on Windows 7 PC


    I have been trying to upgrade to Windows 10 from Windows 7 SP 1 on my Asus ET2701INKI without success. I have used three sources/methods: the downloaded ISO file, image of same burned on DVD, and from Windows Update. Except once, during the second reboot, a blue-gray screen (I think; I am color-blind) appears declaring a problem because of VIDEO MEMORY MANAGEMENT INTERNAL; a futile attempt is then made to recover the installation whereupon windows 7 is restored. When that was accomplished, a blue (?) box appeared with the error code 0xC190019-0x400017.
    After updating all my drivers and running a highly-rated Registry fixing program to no avail, I even went so far as to
    upgrade Windows 7 with a newly bought copy, after which the Windows 10 upgrade from the ISO download actually succeeded' but when I did an unrelated reboot, the same screen with the VIDEO MEMORY MANAGEMENT INTERNAL message appeared. Nothing worked to fix the problem; only turning off the machine and on again triggered a restoration to Windows 7.
    I have searched the web, called Asus for help to no avail. What little I found suggested doing the windows 10 install with Virus software uninstalled and all peripherals disconnected; both "remedies" I tried without success.

    David
      My Computer


  2. Posts : 13,930
    Windows 10 Pro X64 21H1 19043.1503
       #2

    Please fill out your System Specs so we know what hardware you have:

    See here: System Specs - Fill in at Ten Forums
      My Computers


  3. Posts : 6
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Specs


    Ztruker said:
    Please fill out your System Specs so we know what hardware you have:

    See here: System Specs - Fill in at Ten Forums
    Done. Thanks.
      My Computer


  4. Posts : 13,930
    Windows 10 Pro X64 21H1 19043.1503
       #4

    Specs say WiFi is: 802.11 b/g/n Bluetooth V4.0 but not who the manufacturer is. Is it Intel or Nvidia? Do you have the model number?
    LAN is: 10/100/1000 Mbps but again no manufacture, is it Intel or Nvidia and do you have the model number?

    There are no Windows 10 drivers ion the ASUS site that I can find: ET2701INTI | All-in-One PCs | ASUS Global

    There are a list of Windows 10 FAQs though: ET2701INTI | All-in-One PCs | ASUS Global
      My Computers


  5. Posts : 6
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Ztruker said:
    Specs say WiFi is: 802.11 b/g/n Bluetooth V4.0 but not who the manufacturer is. Is it Intel or Nvidia? Do you have the model number?
    LAN is: 10/100/1000 Mbps but again no manufacture, is it Intel or Nvidia and do you have the model number?

    There are no Windows 10 drivers ion the ASUS site that I can find: ET2701INTI | All-in-One PCs | ASUS Global

    There are a list of Windows 10 FAQs though: ET2701INTI | All-in-One PCs | ASUS Global
    You'll have to help me here. I looked everywhere I could think of - Device Manager, Network Settings - and nowhere are manufacturers mentioned.

    The ASUS site which I checked is totally silent about any problems with Windows 10 installation.
      My Computer


  6. Posts : 13,930
    Windows 10 Pro X64 21H1 19043.1503
       #6

    Open Device Manager and expand Network Adapters, should show something useful.

    On my Lenovo K450 it looks like this:

    Windows 10 upgrade fails on Windows 7 PC-devmgr.jpg
      My Computers


  7. Posts : 6
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    Ztruker said:
    Open Device Manager and expand Network Adapters, should show something useful.

    On my Lenovo K450 it looks like this:

    Windows 10 upgrade fails on Windows 7 PC-devmgr.jpg
    This is what mine looks like:

    Windows 10 upgrade fails on Windows 7 PC-netadapt.jpg
      My Computer


  8. Posts : 5
    Windows 10 64bit
       #8

    Same issue - but temporary fix


    davsom said:
    You'll have to help me here. I looked everywhere I could think of - Device Manager, Network Settings - and nowhere are manufacturers mentioned.

    The ASUS site which I checked is totally silent about any problems with Windows 10 installation.
    Hi - I have exactly the same computer as you and have had the same problems. I got Windows 10 installed by downloading the 64 bit version onto a USB and installing from that. However, I keep getting failures on start up (video internal memory management error). I can temporarily fix that by waiting until I'm offered the troubleshooting options, starting in safe mode and uninstalling the nvidia graphics driver and restarting. Then it works until the next reboot. I assume it's the graphics driver, but I can't find any solution right now.
      My Computer


  9. Posts : 6
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    Thanks for that. I checked NVIDIA site: nothing about the problem there.

    David
      My Computer


  10. Posts : 3
    Windows 7
       #10

    Hi guys,

    Looks like you have not found a solution. That is a shame. This is the only forum I found this topic and was hoping I could have found the solution since I have exactly the same problem. It installs until 75% then reboots two times and then reverts to Windows 7. Really frustrating. Any real solutions are deeply welcome. Regards, Tom
      My Computer


 

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