Update Windows 10 wrong - MSI Wind Top AE2220-018

  1. Posts : 2
    Windows 7 Home

    SMBIOS 0x8000ffff - 0x80070020 sptd.sys - MSI Wind Top AE2220-018

    I try to upgrade my computer (MSI Wind Top AE2220-018) from Windows 7 home to Windows 10.
    It was always wrong with such error : 0x80004005

    Here is the error log file.
    Attachment 29856
    Can someone help me? I don't understand what is happen
    Last edited by karaci; 10 Aug 2015 at 02:28.
      My Computer

  2. Posts : 2
    Windows 7 Home
    Thread Starter

    I try to remove my printer, now i have another error:

    2015-08-09 15:52:40, Error CONX Failed to initialize net class data 80070005

    2015-08-09 15:52:46, Error CONX Failed to get SMBIOS(enclosure) information (Type 3). 0x8000ffff

    2015-08-09 15:53:59, Error CONX Failed to open file: 0x80070020
    2015-08-09 15:53:59, Error CONX GetFileImageInfo failed for for [sptd.sys] 0x80070020

    2015-08-09 15:53:59, Error CONX GetFileProperties failed for [c:\windows\system32\drivers\sptd.sys] with 0x80070020

    Attachment 29952
      My Computer

  3. Posts : 1
    Windows 7 starter

    For what it's worth, I also have an MSI Wind netbook (model L1350) running Windows 7 Starter and have been unable to upgrade to Windows 10. I'm seeing the same error code as mentioned above. I've searched the web but haven't found anything to address the problem.
      My Computer

  4. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503

    Some things to try before you upgrade to Windows 10:

    Before the next attempt, try doing the following (in no particular order after the backup is complete):

    Create an image backup of your existing operating system to an external USB hard drive using a program like Macrium Reflect Free. If you don't have an external drive, get one as they are relatively cheap. A 1TB drive runs $50 to $60. Create the Rescue Disc that allows you to restore a backup is the computer will not boot normally, before you create the image backup so if anything goes wrong, you can recover in 20 to 30 minutes.

    Check for updated drivers for your hardware at the manufacturers web site.
    Disconnect everything except mouse, keyboard and display, EVERYTHING!
    Uninstall your anti-virus if it's other than the built-in Defender.
    Uninstall your firewall if it's other than the built-in Firewall.
    Uninstall any Start button programs like Classic Shell, Start8, also Window Blinds, etc.
    Uninstall any theme modifications.
    If you moved any of your user folders to another drive or partition, move them back.
    See here: Successful upgrade to Windows 10 from 8.1 with 'Users' in other drive!

    If you upgraded from Windows 8 or 8.1 and used EaseUS Partition Manager to change the partition structure, see EightForums for instructions on how to get your recovery partitions sorted, because the upgrade won't work otherwise.

    Run chkdsk /r and let it start and complete on reboot.
    Run sfc /scannow and see if it finds and repairs any system files.

    Now try the upgrade to Windows 10.

    Note: The above is a compilation of things people have done to get the Windows 10 upgrade to work for them. Seems like a lot of work but worth it if it allows you to do the upgrade.
      My Computers


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