Upgrading from 1709

  1. Posts : 548
    Windows 10 Build 1809

    Upgrading from 1709

    I just removed an old HP Laptop with W10 ver 1709 from the closet and tried to update it to 1903. The process failed according to Update History and the machine is still at 1709. Repeated attempts yield the same thing. Is there something I can do to get to 1903 and keep my installed programs? I really don't want to re-install.

    Thank you.
      My Computer

  2. Posts : 35,547
    Win 10 Pro (21H2) (2nd PC is 21H2)

    Hi, very little information given. Just for starters:

    a. What is the model of the laptop?
    b. For what edition of Windows are drives available from the manufacturer's site?
    c. How did upgrading fail? Precise error message please.
    d. How did you upgrade?
    - via Windows update?
    - by using a build 1903 iso?
    - some other way?

    Note that if you are not offered an upgrade via Windows Update, then perhaps the laptop is not compatible.

    Standard recommendations: uninstall any 3rd party security software, anything that modifies the GUI significantly.

    Diagnosing upgrade failures: please see:
    Resolve Windows 10 upgrade errors

    - the links lead to pages with many more links...

    and note recommendations under 'Here's How' following.

    @zbook will be along I expect and ask you to download the log collection tool used in the BSOD section and post the results.
      My Computers

  3. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit

    1) The "My Computer" section has space for two computers.

    2) Please enter the specs in this section for the HP computer:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    3) find a flash drive
    4) download and install HP diagnstics UEFI onto the flash drive
    5) find a camera or smartphone camera to take pictures and post images into the thread
    6) run the loop until failure extensive tests overnight
    7) the next AM run any component test as needed (some are interactive)

    Take Screenshot in Windows 10

    How to Upload and Post Screenshots and Files at Ten Forums

    8) As dalchina commented please run V2 and DM log collectors and upload results into this thread:

    9) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of

    10) Download and install Minitool Partition Wizard > launch > post images into the thread
    MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com

    11) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)

    12) List and uninstall all non-Microsoft firewall software

    13) List all Microsoft and non-Microsoft drive encryption software.
    Uninstall all non-Microsoft disk encryption software

    14) Open administrative command prompt and type or copy and paste:
    15) sfc /scannow
    16) dism /online /cleanup-image /scanhealth
    17) dism /online /cleanup-image /restorehealth
    18) sfc /scannow
    19) chkdsk /scan
    20) wmic recoveros set autoreboot = false
    21) wmic recoveros set DebugInfoType = 7
    22) bcdedit /enum {badmemory}

    23) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    24) Make sure that there is no over clocking while troubleshooting.

    25) find a flash drive that you can format (> or = 8 GB)

    26) Create a bootable Windows 10 iso

    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10
      My Computer


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