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W10 1803 - Corrupt Store - Upgrades = Explorer Not Responding - HW OK
Hello All,
I am a very experienced desktop technician, but I have ran into a troublesome problem on a HP laptop I have not had any luck with saving the current installation. I am attempting to keep this persons OS and Data in tact without doing a full reinstall and I have tried all standard troubleshooting so I am looking for some assistance from anyone that has good suggestions I have not tried.
Initial problem was a Windows Crash after updates. Specifically I found the system to boot to Windows 10 Home login screen without a issue, but after logging in Explorer would not respond. I rolled back the update, got the system up and made a full image of the system while it was working. Since then over the past week I have tried all of the following to get the 1809 or 1903 upgrades to work and none have helped.
Safe mode Also does not work after upgrade.
DISM cleanup-image online restorehealth (both before and after upgrades)
SFC scannow both before and after upgrades
Updated bios and all drivers and attempted upgrade as well no change
Scanned all hardware, ram and hard drive multiple times and tried imaging to new hard drive and no change
Made new windows account and tried upgrade no change
Event viewer shows upgrade failing with different error codes which I have tried all listed fixes for on google. Performed upgrades offline and online, all result in the same failure
Event viewer has Appx Readiness errors leading me to find the windows store is corrupt, even on my working image at 1803.
I have cleared all caches, including full reset of windows store and windows upgrade softwaredistribution folders
Powershell Get-Appx commands all fail with database mailformed errors.
I also tried in-place upgrades from OEM Windows 10 ISOs and they do complete and boot to logon screen and then after logging in black screen with explorer hung. At this point it responds to contrl-alt-delete but talk manager does not load.
I have tried the in-place upgrades from original user account, new fresh accounts, and with no startup items loading and no non-MS services.
I have does full chkdsk and sector scans on hdd
Removed all 3rd party AV, disabled defender and windows firewall and tried updates and in-place upgrades and all end the same.
Only visible errors from event-viewer after I re-image before upgrades or updates are related to the store. App Readiness failures and malformed database.
What other ways can I go about rescuing this Windows besides full format and fresh install? What haven't I thought of?
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Also to Add I tried all of the MS troubleshooters including start menu, Update, and store troubleshooters.
It is a UEFI system with Secure boot disabled.