Activation problem after upgrading from Win 7 to Win 10

Megahertz said:

What Antivirus and Firewall is on the laptop? Did you ever set any firewall rule to not connect to M$ servers?

Windows Defender is antivirus. Never set firewall to block M$ servers and as stated earlier even disabled firewall during one attempt just to be sure.

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NavyLCDR said:

If you can't activate now because the computer cannot contact Microsoft activation servers, changing the product key to Windows 7 product key is not going to fix that.

That seems true and why I've been trying to correct connection problem. I was hoping me pushing it to them and them returning activation to laptop just like they've been doing with updates & etc., might cure activation problem and connection problem could be corrected later. I've used this unit off and on since upgrade 9/24/19 and have never noticed connection problem until tried to activate. And as previously indicated it has received long list of updates during that period. Seems Win 10 has no problem with connection until it comes to activation, then it can't find front door when it walks into it.

What is the result of:

Slmgr /dlv

?

Superfly said:

Things I would try:

DISM.exe /Online /Cleanup-Image /Restorehealth

Repair Install Windows 10 with an In-place Upgrade

Superfly, I'm not ready for that process yet since it indicates losing personally installed apps, losing settings, etc.

I'm hanging on what you tested and indicated connection configuration. One thing I've found is the ThinkPad I referred earlier has a completely different network adapter and driver for router, that works with no problems. Where this laptop has generic Intel adapter/driver (not even router manufacture). Wondering if I chance adapter/driver to some more compatible with router if problem would be corrected?

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NavyLCDR said:

What is the result of:

Slmgr /dlv

?

OK, just so everybody knows. I opened activation window in settings, selected Change product key, entered win 7 product key and it also returned Can't activate windows.... unable to connect to activation servers.

So my hope of pushing key them didn't work and NavyLCDR's statement that "changing the product key to Windows 7 product key is not going to fix that" holds true.

Superfly said:

Re-upgrading from the same media should allow you to keep eveything but fair enough...

Can you start the ClipSVC service? It is responsible for acquiring the Digital licence and won't start if RPC is not available.

In command admin run:
net start clipsvc

There should be a Genuine Ticket waiting to be sent to MS for the DL - so a key will only be necessary if that's not there - @Struggling10 you may wanna check that - see below...

GenuineTicket folder is empty!

In command admin run:
net start clipsvc

returns message "The requested service has already been started"

Megahertz said:

Did someone noticed the Retail on post #33

Yes. That's perfectly normal given the -3V66T generic Windows 10 Pro product key indicated. Also Windows 7 OEM COA (sticker), Windows 8 OEM and Windows 10 OEM product keys will also all activate on the Retail channel. I requested slmgr /dlv to ensure there wasn't some KMS activation pirateware installed that might be hindering online activation.