Upgrade from 1511 "Windows 10 installation has failed" Dism fails too

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  1. Posts : 16
    Windows 7, Windows 10
    Thread Starter
       #11

    Side-note when looking up the issue with 1511 /get-wiminfo, it's a known issue that they incorrectly show as "Technical Preview". I inspected the pro/home version I just downloaded and it also shows incorrectly on /get-wiminfo so that's a non-issue apparently.


    Failed in-place upgrade from the latest version of 1511 I downloaded. I made sure to follow the directions above, it's a laptop so no peripheral devices exist to detach, USB ports are clear, CHKDSK /F /R has already been run as well as disk cleanup, already removed traces of McCrappee and Comodo using uninstallers from their respective websites long before coming here, no 3rd party firewall software exists on the system, drive has almost 500GB free space, etc. Here's the setupdiag logs, hope they have something useful. Attachment 249666
      My Computer


  2. Posts : 24,556
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #12

    There are other log files that can be more useful. See this document for how to find and interpret them, see also the Resolution procedures section.

    ...The most useful log is setupact.log. The log files are located in a different folder depending on the Windows Setup phase.
    https://docs.microsoft.com/windows/d...rade/log-files
      My Computers


  3. Posts : 16
    Windows 7, Windows 10
    Thread Starter
       #13
      My Computer


  4. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    The backup plan can be a reset save files or reset save files equivalent (reinstall drivers and applications).

    There are log collectors used in another forum room.
    Run each V2 and DM and upload results into this thread.

    BSOD - Posting Instructions


    Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of



    MSG_INSTALLUI_SWITCH_TO_ERROR_PAGE
    0x80004005, 0x50014


    Run the Dell diagnostics full test > post images into the thread
    https://www.dell.com/support/home/us...aptop/diagnose
      My Computer


  5. Posts : 16
    Windows 7, Windows 10
    Thread Starter
       #15

    Reinstalling supportassist, it's not playing nice. Meanwhile, here's the logs and screencap you requested.

    Upgrade from 1511 "Windows 10 installation has failed" Dism fails too-diskmgmt.jpgLIVINGROOM-(2019-10-01_21-11-23).zipLIVINGROOM-Tue_10_01_2019_211836_21.zip
      My Computer


  6. Posts : 24,556
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #16

    The SetupDiagResults.log says: Operation failed: Update Boot Code

    Code:
    Error: SetupDiag reports abrupt down-level failure.
    Last Operation: Finalize
    Error: 0x80004005 - 0x50014
    LogEntry: 2019-10-01 19:33:01, Error                 SP     Operation failed: Update Boot Code. Error: 0x80004005[gle=0x000000b7]
    and Setupact.log says it: Failed to backup BCD database from "E:\EFI\Microsoft\Boot\BCD"

    Code:
    2019-10-01 19:33:01, Error                 IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Finalize: Failed to backup BCD database from "E:\EFI\Microsoft\Boot\BCD" to "C:\$WINDOWS.~BT\Sources\Rollback\EFI\Microsoft\Boot\BCD".[gle=0x00000002]

    This seems to be the heart of the problem, but I'm not sure how we'd go on to resolve it from here

    Any others have an idea?
      My Computers


  7. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    The logs displayed BSOD with the most recent one today 10/1/2019.

    However there were no mini or memory dumps produced since June 2019.



    Some steps that were already done may be repeated.
    Whenever possible post images into the thread.
    If there are problems posting images please use share links.

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7

    9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    10) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    11) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    12) Uninstall Malwarebytes with the applicable uninstall tool:
    https://downloads.malwarebytes.com/file/mb_clean

    13) Uninstall Spybot with the applicable uninstall tool:
    Uninstall Tool - Spybot Anti-Malware and Antivirus : Spybot Anti-Malware and Antivirus

    14) Make sure Windows defender or Microsoft defender is on

    15) Make a backup image with Macrium and save the image to another disk drive or the cloud
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free
    Backup and Restore with Macrium Reflect

    16) Create a brand new restore point.
    Create System Restore Point in Windows 10

    17) Read these links on Windows driver verifier: (do not use the tool until it is communicated in the thread)
    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...3-c48669e4c983

    18) Download and install: Everything
    voidtools

    19) Launch the tool
    search for: Setupmem.dmp
    If it is found then post a share link

    20) Later in the thread these are Panther logs that can be used for troubleshooting upgrade failures:

    Code:
    PANTHER logs
    C:\Windows\Panther
    
    folders:
    \$Windows.~bt\sources\panther
    \$Windows.~bt\Sources\Rollback
    \Windows\Panther
    \Windows\Panther\NewOS
    
    Setupmem.dmp may be found in either (depending on when the bucheck occurs)
    %SystemDrive%$Windows.~bt\Sources\Rollback
    %WinDir%\Panther\NewOS\Rollback
    
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup
    Setupapi.offline.log
      My Computer


  8. Posts : 16
    Windows 7, Windows 10
    Thread Starter
       #18

    Strange, I have experienced no BSOD's...

    I will invest the time to complete all the above instructions. Thanks for your diligence.
      My Computer


  9. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    The crash dump settings displayed automatic reboot was/is checked.

    The command above will modify the setting and it will be checked in the images.

    It can be easy to miss BSOD when automatic restart is checked.
    When automatic restart is unchecked you may see a BSOD windows with bugcheck and : (
    Sometimes you may see a misbehaving driver in the form *.sys


    Code:
    Event[47818]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2019-06-12T07:06:59.940
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: LIVINGROOM
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000005a (0x0000000000000001, 0xffffe00005da0820, 0xffffc00161fad790, 0xffffffffc0000428). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 820b9451-29a9-4ff1-9834-a8de84fbf125.

    Code:
    Event[53628]:
      Log Name: System
      Source: volmgr
      Date: 2019-10-01T20:59:50.652
      Event ID: 46
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: livingroom
      Description: 
    Crash dump initialization failed!

    Code:
    Event[53528]:
      Log Name: System
      Source: volmgr
      Date: 2019-10-01T18:25:55.209
      Event ID: 46
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: livingroom
      Description: 
    Crash dump initialization failed!

    Code:
    Event[53369]:
      Log Name: System
      Source: volmgr
      Date: 2019-09-30T16:10:32.427
      Event ID: 46
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: livingroom
      Description: 
    Crash dump initialization failed!

    Code:
    Event[53284]:
      Log Name: System
      Source: volmgr
      Date: 2019-09-30T15:18:43.258
      Event ID: 46
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: livingroom
      Description: 
    Crash dump initialization failed!
      My Computer


  10. Posts : 16
    Windows 7, Windows 10
    Thread Starter
       #20

    So I was waiting for the dell diagnostics to complete and it black screened, I had to do a hard reset. Funnily enough this was the only reported failure...

    Upgrade from 1511 "Windows 10 installation has failed" Dism fails too-delldiagnostic.jpg

    - - - Updated - - -

    As far as dism goes, /scanhealth always says "it can be repaired" but /restorehealth always claims it cannot download source files as I noted in the OP. I will do everything else although Spybot S&D is not installed nor are there any leftover folders from any previous install, only Spybot Anti-beacon. FYI, your link to a Spybot uninstall tool no longer works as the safer-networking site has changed and they no longer have an uninstall tool for download. SFC /scannow also endlessly reports that there are corruptions but it can't repair them, this is why I was trying so hard to get DISM to work because it would repair the corruptions that were preventing SFC from completing.
      My Computer


 

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