Windows 10 asking for activation after attempt to update from 1804

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  1. Posts : 9
    Windows 10 Pro
       #1

    Windows 10 asking for activation after attempt to update from 1804


    Jeepers...trying to attach files, and lost the whole she-bang. Well, here goes again. After an attempt to update W10 pro...everything went as we say in Germany, crooked in the pants...(schief in die Hose) Office Apps stopped working, (error opening, repair option no result)

    Once upon a time I was an MCSE+Internet+Exchange...back in the days of NT4 and ending with Server 2000. This Windows 10...well, out of my skill set it seems.

    Just to let you know, I spent the last two days searching the web, and Forums here for a solution...tried them all, no luck.

    I believe all the problems lie with the fact it is now asking for activation. I even went as far as to drop the dosh (259!) for a new license....no joy there, it is not accepted. I spent an hour on the phone with a Microsoft "representative" in India, and after a bit of remote desktop, he told me that my BIOS was not able to handle Windows 10...hogwash. I have been running Windows 10 for over a year. System is running and ASUS MB, with an AMD processor...around six years old or so.

    Errors: 0xC0000022, 0xC004F014, 0xC0000225.

    Before I lose the text again, I will post, then upload the Licensing results, Windows diagnostics, and Key Info.

    All the best from Germany...

    Jonathan.

    - - - Updated - - -

    Well, maybe I need to copy the text of the files?
    Windows 10 asking for activation after attempt to update from 1804 Attached Files
    Last edited by Brink; 28 Sep 2019 at 16:45. Reason: removed attachments showing your product keys
      My Computer


  2. Posts : 3,449
       #2

    Your problem is that the licencing service is not running

    Code:
    Service Available: false
    Try repairing system files sfc /scanow and DISM /Online /Cleanup-Image /RestoreHealth

    NOTE: Remove the key from your post - it's not needed for troubleshooting

    Edit: I see @Brink beat you to it... LOL
      My Computer


  3. Posts : 25,075
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #3

    Welcome to TenForums @KrispyKris,

    Never post your full retail key on the internet, should someone find and use it before you do, then you will loose any chance of using it yourself If you must post a document contains a key (because the rest of the info is relevant) then replace the first groups with the '*' character, like this: *****-*****-*****-*****-YY49G.

    Once upon a time I was an MCSE+Internet+Exchange...back in the days of NT4 and ending with Server 2000. This Windows 10...well, out of my skill set it seems.

    That takes me back, MCP in Exchange Server and NT4 Server here. W10 is really not that different under the bonnet, it's recognisably a linear development from the first Windows NT 3.1.
      My Computers


  4. Posts : 9
    Windows 10 Pro
    Thread Starter
       #4

    Superfly said:
    Your problem is that the licencing service is not running

    Code:
    Service Available: false
    Try repairing system files sfc /scanow and DISM /Online /Cleanup-Image /RestoreHealth

    NOTE: Remove the key from your post - it's not needed for troubleshooting

    Edit: I see @Brink beat you to it... LOL
    Did that...it has been a long, miserable day...I will try it again...and the Key is the Generic one I think I saw in one of your posts sometime today...a bit wobbly...midnight here, and also getting the flu...

    - - - Updated - - -

    KrispyKris said:
    Did that...it has been a long, miserable day...I will try it again...and the Key is the Generic one I think I saw in one of your posts sometime today...a bit wobbly...midnight here, and also getting the flu...
    Oops...the command line thing you posted seems to have the wrong context...Oh, and thanks for your help!
      My Computer


  5. Posts : 25,075
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #5

    KrispyKris said:
    Did that...it has been a long, miserable day...I will try it again...and the Key is the Generic one I think I saw in one of your posts sometime today...a bit wobbly...midnight here, and also getting the flu...
    The installed key is the generic one, but your retail key was a valid one. You should be able to activate by changing the installed key to your retail one. You could try your W7 Ultimate CoA key first, if that works then you have a spare retail key for use elsewhere.


    Change Product Key in Windows 10
      My Computers


  6. Posts : 3,449
       #6

    If the repair does not succeed online, it's most likely permissions corruption of the licencing files which must be reapaired on the offline image - i.e from Recovery/WinPE boot.
      My Computer


  7. Posts : 9
    Windows 10 Pro
    Thread Starter
       #7

    Superfly said:
    If the repair does not succeed online, it's most likely permissions corruption of the licencing files which must be reapaired on the offline image - i.e from Recovery/WinPE boot.
    Could you give me a bit more info on how to do this? I have the iso on disk, but tried the repair, and it did not work...I need to hit the sack...almost 01.00 here...and I feel like I am getting the flu...thanks again. Jonathan.
      My Computer


  8. Posts : 3,449
       #8

    For recovery Select Settings->Update & Security->Restart now (under Advanced Startup) or boot the ISO and select repair in the bottom left corner (more likely to work).

    Select the troubleshoot option to get to command prompt (you want to be at X:\Windows\system32).

    Then get the offline image drive letter with diskpart and run the offline sfc and dism commands on that image.

    In the eg. below I'm running from the online image C: but targeting the offline image D:

    Code:
    Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.
    
    Try the new cross-platform PowerShell https://aka.ms/pscore6
    
    PS C:\Windows\system32> diskpart
    
    Microsoft DiskPart version 10.0.18362.1
    
    Copyright (C) Microsoft Corporation.
    On computer: DESKTOP-AMD-RYZ
    
    DISKPART> list vol
    
      Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
      ----------  ---  -----------  -----  ----------  -------  ---------  --------
      Volume 0                      NTFS   Partition    499 MB  Healthy
      Volume 1     D   Windows1909  NTFS   Partition    237 GB  Healthy
      Volume 2                      FAT32  Partition    100 MB  Healthy    System
      Volume 3     F   My Stuff     NTFS   Partition    120 GB  Healthy
      Volume 4     G   OSDisk       NTFS   Partition    111 GB  Healthy
      Volume 5                      NTFS   Partition    835 MB  Healthy
      Volume 6     C   Windows1903  NTFS   Partition    465 GB  Healthy    Boot
    
    DISKPART> exit
    
    Leaving DiskPart...
    
    PS C:\Windows\system32> sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=d:\windows
    
    Beginning system scan.  This process will take some time.
    
    
    Windows Resource Protection did not find any integrity violations.
    PS C:\Windows\system32> DISM.exe /Image:d: /Cleanup-Image /RestoreHealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    
    Image Version: 10.0.18363.387
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    PS C:\Windows\system32>
      My Computer


  9. Posts : 4,594
    Windows 10 Pro
       #9

    Being sick sux hope you get better soon Jonathan
      My Computers


  10. Posts : 9
    Windows 10 Pro
    Thread Starter
       #10

    KrispyKris said:
    Could you give me a bit more info on how to do this? I have the iso on disk, but tried the repair, and it did not work...I need to hit the sack...almost 01.00 here...and I feel like I am getting the flu...thanks again. Jonathan.
    Well, I got a bit of sleep. I noticed the fault I made last night when running sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth. I copied and pasted, and did not notice that "scannow" was missing an N, as well as thre were two operations in one...BTW, I did most of this yesterday since I read all your posts under the Error 0xC0000022...

    - - - Updated - - -

    Superfly said:
    For recovery Select Settings->Update & Security->Restart now (under Advanced Startup) or boot the ISO and select repair in the bottom left corner (more likely to work).

    Select the troubleshoot option to get to command prompt (you want to be at X:\Windows\system32).

    Then get the offline image drive letter with diskpart and run the offline sfc and dism commands on that image.

    In the eg. below I'm running from the online image C: but targeting the offline image D:

    Code:
    Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.
    
    Try the new cross-platform PowerShell https://aka.ms/pscore6
    
    PS C:\Windows\system32> diskpart
    
    Microsoft DiskPart version 10.0.18362.1
    
    Copyright (C) Microsoft Corporation.
    On computer: DESKTOP-AMD-RYZ
    
    DISKPART> list vol
    
      Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
      ----------  ---  -----------  -----  ----------  -------  ---------  --------
      Volume 0                      NTFS   Partition    499 MB  Healthy
      Volume 1     D   Windows1909  NTFS   Partition    237 GB  Healthy
      Volume 2                      FAT32  Partition    100 MB  Healthy    System
      Volume 3     F   My Stuff     NTFS   Partition    120 GB  Healthy
      Volume 4     G   OSDisk       NTFS   Partition    111 GB  Healthy
      Volume 5                      NTFS   Partition    835 MB  Healthy
      Volume 6     C   Windows1903  NTFS   Partition    465 GB  Healthy    Boot
    
    DISKPART> exit
    
    Leaving DiskPart...
    
    PS C:\Windows\system32> sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=d:\windows
    
    Beginning system scan.  This process will take some time.
    
    
    Windows Resource Protection did not find any integrity violations.
    PS C:\Windows\system32> DISM.exe /Image:d: /Cleanup-Image /RestoreHealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    
    Image Version: 10.0.18363.387
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    PS C:\Windows\system32>
    I tried just about everything you have suggested including the stuff in the Post...Windows Pro in my .iso image is esd5...still did not wcrk though

    Can't activate Windows 10
      My Computer


 

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