Failed to Install 1903

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  1. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #21

    Yes you can delete just the driver.
    See what is found using Revo.

    Upload a new V2 after uninstalling the driver.

    Report into the thread when the bootable windows 10 iso 1903 is available.
      My Computer


  2. Posts : 75
    Windows 10
    Thread Starter
       #22

    Ok it won't let me delete arcctrl.sys says it is open in another program... doesn't make sense to me. Revo is not showing anything related to ArcSoft that's the first place I looked.

    I'm wonder if my Cyberlink Power Dvd 15 software has anything to do with ArcSoft otherwise I'm in the dark.

    I'm going to be gone today but I'll be back tomorrow to continue this... thanks!
      My Computer


  3. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #23

    See if you can reboot into safe mode and uninstall the driver:
    Boot into Safe Mode on Windows 10

    Alternatively see if you can change or rename the driver from arcctrl.sys to arcctrl.sys.old
      My Computer


  4. Posts : 34,839
    Win 10 Pro (1903) (2nd PC is 21H2)
       #24

    You can rt click the file, properties, details and discover the author. Probably worth while in case that's useful to know after deleting it.

    If necessary you can boot to a command prompt and delete it from outside Windows, or use a boot disk.
      My Computers


  5. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #25

    dalchina said:
    You can rt click the file, properties, details and discover the author. Probably worth while in case that's useful to know after deleting it.

    If necessary you can boot to a command prompt and delete it from outside Windows, or use a boot disk.

    If available, please post a link for the deletion outside of Windows.
      My Computer


  6. Posts : 75
    Windows 10
    Thread Starter
       #26

    Yes I was able to delete in Safe Mode.

    Got to run be back in the morning!
      My Computer


  7. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #27

    Nice progress.
      My Computer


  8. Posts : 75
    Windows 10
    Thread Starter
       #28

    Ok back for awhile and then need to go help my nephew a bit but won't take long.

    Not sure what you mean 'please post a link for the deletion outside of Windows'?

    Maybe a little confused but I have an ISO file (created from the Media Creation Tool) for the 1903 Update on my desktop from before you started helping me. Using the Media Creation Tool I also have a 1903 Update on a flash drive after you started helping me... so I have both ready to go.

    I do have another flash drive coming today via Amazon if needed.
      My Computer


  9. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #29

    Run through this Windows upgrade checklist:

    Code:
    UPGRADE CHECK LIST:
    Run through this check list before the next upgrade attempt:
    
    1) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    joysticks
    projectors
    scanners
    plotters
    portable optical drives (CD, DVD)
    microphones
    cameras
    webcams
    smartphones
    bluetooth devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
    secondary monitors
    
    
    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor
    
    Any of these that have been done in the past week are not necessary to repeat:
    
    
    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /r /v 
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html 
    
    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow 
    dism /online /cleanup-image /restorehealth 
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    
    5) update windows (have all recommended updates installed) and reboot after updates
    
    6) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)
    
    7) List and uninstall all non-Microsoft firewall software
    
    8) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software
    
    If the drive is encrypted and installation failed in the SAFE_OS phase with an error during BOOT operation > decrypt the drive
    https://www.ghacks.net/2015/11/19/fix-the-instalboot-operation/
    
    9) Run disk cleanup to clean temporary and system files
    
    10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)
    
    11) Place the computer in clean boot:
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
    https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx
    https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html
    
    
    12) Detach all SATA devices other than the disk drive that has the Windows operating system
    (Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
    (Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the drive from the computer)
    
    13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq



    Using the iso, perform an in place upgrade repair in clean boot.
    (open file explorer > this PC > launch setup.exe from the iso)
    Repair Install Windows 10 with an In-place Upgrade
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    If the upgrade is successful you are set.

    If the upgrade fails then run setupdiag > post a share link into the thread:
    https://docs.microsoft.com/en-us/win...rade/setupdiag
      My Computer


  10. Posts : 75
    Windows 10
    Thread Starter
       #30

    2) I'm going to have to go borrow a wired mouse haven't used one years.

    8) Does this mean I have to uninstall AnyDVD?

    9) I usually use CCleaner so not used to using 'Disk Cleanup'. Are the only items that should be checked are (a) Temporary files (b) System files?

    Ok I believe I understand performing the upgrade repair but do I understand correctly you want me to go ahead and use the ISO 1903 on my desktop instead of the flash drive?
      My Computer


 

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