Windows 10 Upgrade 1803->1903 Failure w/ Log


  1. Posts : 8
    Always the Ult or Pro v. of the latest consumer Ms. S/W
       #1

    Windows 10 Upgrade 1803->1903 Failure w/ Log


    Multiple attempts via WinUpdt & MCT, SFC no errors. Log attached. TIA

    Add: Win10_Upg_TSing.zip :: Free File Hosting - File Dropper: File Host for Mp3, Videos, Music, Documents.
    Last edited by corhsin; 05 Sep 2019 at 21:35.
      My Computer


  2. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    There are log collectors used in another forum room.
    Run each V2 and DM and upload results into this thread:
    BSOD - Posting Instructions

    For all steps / tests please post images into the thread.
    For any problems posting images please use these share links: (one drive, drop box, google drive, or amazon)

    For failure to upgrade these are some options:
    a) troubleshoot
    b) reset save files or reset save files equivalent (reinstall drivers and applications)
    c) backup files followed by a clean install

    For troubleshooting perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Make sure that there is no over clocking while troubleshooting.

    12) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely unistalled)

    13) List and uninstall all non-Microsoft firewall software

    14) List all Microsoft and non-Microsoft drive encryption software.
    Uninstall all non-Microsoft disk encryption software

    15) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    16) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

    17) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of

    18) Find two flash drives that you can format (> or = 8 GB)

    19) Create a bootable Windows 1803 iso:

    Windows Download - #1 Windows ISO Download Source
    Microsoft Windows and Office ISO Download Tool
    TechBench by WZT (v4.1.1)

    20) Create a new bootable Windows 10 iso 1903

    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10

    21) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    22) Make sure that when attempted upgrades are performed that they are done with the iso and not the upgrade assistant

    23) Before the next upgrade attempt perform all of the above steps and the steps in this upgrade checklist:

    Code:
    UPGRADE CHECK LIST:
    Run through this check list before the next upgrade attempt:
    
    1) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    joysticks
    projectors
    scanners
    plotters
    portable optical drives (CD, DVD)
    microphones
    cameras
    webcams
    smartphones
    bluetooth devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
    secondary monitors
    
    
    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor
    
    Any of these that have been done in the past week are not necessary to repeat:
    
    
    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /r /v 
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html 
    
    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow 
    dism /online /cleanup-image /restorehealth 
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    
    5) update windows (have all recommended updates installed) and reboot after updates
    
    6) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely unistalled)
    
    7) List and uninstall all non-Microsoft firewall software
    
    8) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software
    
    9) Run disk cleanup to clean temporary and system files
    
    10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)
    
    11) Place the computer in clean boot:
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
    https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx
    https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html
    
    
    12) Detach all SATA devices other than the disk drive that has the Windows operating system
    (Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
    (Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the drive from the computer)
    
    13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq
      My Computer


  3. Posts : 857
    windows 10
       #3

    Hi,
    The logs on the panther folder are outdated (2018)! are you sure you collected the good ones?

    Windows 10 Upgrade 1803->1903 Failure w/ Log-capture.jpg

    The logs you need to collecte are:

    • C:\$Windows.~BT\Sources\panther\setupact.log
    • C:\$Windows.~BT\Sources\panther\miglog.xml
    • C:\$Windows.~BT\sources\panther\setupapi\setupapi.dev.log
    • C:\$Windows.~BT\sources\panther\setupapi\setupapi.app.log
    • C:\Windows\memory.dmp
    • C:\$Windows.~BT\Sources\Rollback\setupact.log
    • C:\$Windows.~BT\Sources\Rollback\setupact.err
      My Computer


  4. Posts : 8
    Always the Ult or Pro v. of the latest consumer Ms. S/W
    Thread Starter
       #4

    The issue was related to IIS. The components could not be removed when attempted. Unlocking and renaming the inetsrv folders in Sys32 (and I did sys64 for good measure) allowed the upgrade to complete. Thank you for your assistance.
      My Computer


  5. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    How did you find the problem that prevented the upgrade?
    Were you able to find new Panther logs?
    What were the new error messages and codes?
      My Computer


 

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