Problem doing a clean install of Windows 10 on Windows Surface Pro 4

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  1. jaburmester
    Posts : 232
    Windows 10
       New #1

    Problem doing a clean install of Windows 10 on Windows Surface Pro 4


    I am trying to fix the MBR on Windows Surface Pro 4 so as to install a fresh copy of windows 10 . Any Ideas how to go about this ?
    Just so you know I am running into issues as if It seems like hard drive is locked and every time I try and do a clean install of Windows 10 on Windows Surface Pro 4 it fails.
    If I boot into recovery USB, go to CMD and try

    • Bootrec /rebuildbcd
    • Bootrec /fixmbr
    • Bootrec /fixboot


    I get fixboot access denied error.
    Thank you for all help.
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  3. dalchina
    Posts : 42,982
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    One of your options during Windows installation is to format the disk.
    The issues you describe would then not be relevant.

    Windows should be installed to unallocated space.
    Last edited by dalchina; 20 Aug 2019 at 08:47.
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  4. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #3

    This tutorial link has text and images:

    Clean Install Windows 10

    The access denied message can be seen when there is boot failure troubleshooting.
    For example running the command line command bootrec /fixboot.
    This command is not run when performing a clean install as all partitions are deleted making an unallocated drive.

    Find a camera or smartphone camera to take pictures and post images of any problems following the tutorial.
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  6. jaburmester
    Posts : 232
    Windows 10
    Thread Starter
       New #4

    Hi,

    I have already tried formatting during Windows installation and installation failed.
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  7. dalchina
    Posts : 42,982
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #5

    You would need to provide details of the failure- error message, log files...

    Is it in warranty?

    Otherwise try some diagnostics. I don't know what ports a Surface device has - presumably it can boot from a USB disk. If so, create this and run HD Tune Health and Error scan tabs
    Toolkit Item: Kyhi’s Rescue Disk – Win10.Guru

    Note this for Surface 2 (yours is 4) - is there anything similar?
    Microsoft Pulls Windows 10 Version 1903 for Some Surface Book 2 Models Following dGPU Failure - Thurrott.com
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  8. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #6

    jaburmester said:
    Hi,

    I have already tried formatting during Windows installation and installation failed.
    If you did a true clean install then you should not be doing any formatting.
    1. Disconnect all but the drive you want to install to.
    2. Delete all partitions
    3. Click OK with out creating any partitions or doing any formatting. Let the install setup and format the partitions it needs.

    Reconnect other drives (if any) when install completes.
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  9. bro67
    Posts : 9,789
    Mac OS Catalina
       New #7

    Surface Book 2 clean install - what about the drivers?
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  10. jaburmester
    Posts : 232
    Windows 10
    Thread Starter
       New #8

    Hi Ztrucker,

    Have already tried what you suggest with same results that Windows 10 does not install.

    Any other suggestions?
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  12. bro67
    Posts : 9,789
    Mac OS Catalina
       New #9

    jaburmester said:
    Hi Ztrucker,

    Have already tried what you suggest with same results that Windows 10 does not install.

    Any other suggestions?
    https://support.microsoft.com/en-us/...erecoveryimage
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  13. jaburmester
    Posts : 232
    Windows 10
    Thread Starter
       New #10

    Hi,
    I have been trying to install Surface Recovery Image which I have managed to use successfully on a previous occasion but now each time I get There was a problem resetting your PC. No changes were made.
    All help in how to resolve issue is greatly appreciated.
    Thank you.
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