Problem doing a clean install of Windows 10 on Windows Surface Pro 4

Page 2 of 2 FirstFirst 12

  1. Posts : 43,022
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #11

    To what sort of image are you referring - created how or by what? And what error message do you get? - Just 'There was a problem resetting your PC' ? How are you trying to restore it?

    Have you yet tried booting the device from a live boot disk and running a disk check?
    Toolkit Item: Kyhi’s Rescue Disk – Win10.Guru
      My Computers


  2. Posts : 232
    Windows 10
    Thread Starter
       #12

    Hi dalcina,

    See https://support.microsoft.com/en-us/...erecoveryimage and error message is There was a problem resetting your PC. No changes were made.
      My Computer


  3. Posts : 43,022
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #13

    Since nothing is working for you, you need to check your device.

    Again, can you do this?
    Have you yet tried booting the device from a live boot disk and running a disk check?
    Toolkit Item: Kyhi’s Rescue Disk – Win10.Guru

    Else I suggest you see if you can find a forum dedicated to MS Surface...
      My Computers


  4. Posts : 232
    Windows 10
    Thread Starter
       #14

    Problem updating Windows Surface Pro 4 with Windows 10 feature updates


    Hi,

    I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.


    What I did to reset your Surface from a USB recovery drive was:

    Step 1: Make sure your Surface is turned off and plugged in (hold down the power
    button for 30 seconds).
    Step 2: Insert the USB recovery drive into the USB port on your Surface.
    Step 3: Press and hold the volume-down button while you press and release the
    power button on your Surface.
    Step 4: When the Surface logo appears, release the volume button.
    Step 5: When prompted, select the language and keyboard layout you want.
    Step 6: Select Troubleshoot > Reset your PC.
    If prompted for a recovery key, select Skip this drive at the bottom of the
    screen.
    Step 7: Select the target operating system you wish to reset. This
    refers to the current operating system installed on your Surface.
    Step 8: Select Yes, repartition the drives, and on the next page, select Next.
    Step 9: Choose Just remove my files.
    Step 10: Select Reset.
    Surface restarts and the Surface logo displays while the reset process continues
    (this can take a while).

    This always fails and I have to do the below which continues installation.

    Windows 10 Installation Media:

    1. Insert the Media (DVD/USB) in your PC and restart.
    2. Boot from the media.
    3. Select Repair Your Computer.

    Select Troubleshoot.

    1. Choose Command Prompt from the menu:

    Type in the command:
    Diskpart
    Type in the command:
    List disk (Note which disk is your Boot drive number mine is 0)
    Type in the command:
    Sel disk 0
    Type in the command:
    List vol (Note which volume is the EFI partition mine is 4)
    Type in the command:
    Sel vol 4
    Type in the command:
    assign letter=V:
    Type in the command:
    Exit
    Type in the command:
    V:
    After you have assigned a drive letter Using Diskpart You can format the EFI partition:
    Example: if you assigned a letter V to the partition the command would be:
    format V: /FS:FAT32
    Type in the command:
    bcdboot C:\windows /s V: /f UEFI


    Now I have an issue that I cannot install Feature Updates. They keep failing to install.
    Any ideas how to resolve issue?
      My Computer


  5. Posts : 1
    11
       #15

    Hi jaburmester and everyone who is interested,
    I was able to fix the issue. You need to remove "Windows Boot Manager" from UEFI Boot options.
    Afterwards, you are able to successfully use the surface recovery image.

    This took me days.... Hope it helps! Probably also applies to other generations of Surface.
      My Computer


  6. Posts : 9
    Windows 10 Pro x64 Version 22H2 Build 19045.3086
       #16

    jaburmester said:
    I am trying to fix the MBR on Windows Surface Pro 4 so as to install a fresh copy of windows 10 . Any Ideas how to go about this ?
    Just so you know I am running into issues as if It seems like hard drive is locked and every time I try and do a clean install of Windows 10 on Windows Surface Pro 4 it fails.
    If I boot into recovery USB, go to CMD and try

    • Bootrec /rebuildbcd
    • Bootrec /fixmbr
    • Bootrec /fixboot


    I get fixboot access denied error.
    Thank you for all help.

    when this come across to me, i use HDD/SSD Docker bro, i will pull out the SSD/HDD from that laptop or pc (for just a moment only) and plug the said locked HDD/SSD of yours to other desktop pc or laptop, to reformat that disk on other unit. thanks
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 14:31.
Find Us




Windows 10 Forums