OOBE Loop. Cannot create account during setup of new ASUS laptop. Solved


  1. Posts : 3
    Windows 10
       #1

    OOBE Loop. Cannot create account during setup of new ASUS laptop.


    Recently received a new, never used ASUS ZenBook 14 (ASUS UX433F) and am trying to get it setup for an employee. I'm getting stuck in a loop and not able to create an account, either via Microsoft sign in or via a local account. Here's what I'm seeing:

    • When going through the OOBE, I get to the Sign in with Microsoft screen. I sign in (and have verified the username and password several times) and get a message "Oops, something went wrong. We can't add your Microsoft account to this device right now, but it's okay. We'll help you setup, and you can sign in later in settings.

      I've tried being connected both wirelessly and via ethernet.
    • I've tried the local option. When connected via ethernet, I add username, password and security questions, then, after a moment, get "Something went wrong." and am back at the "Who's going to use this PC?" screen.
    • When trying the local option NOT connected via ethernet, I add username, password and security questions, then, after a moment, get "Something went wrong." and get OOBELOCAL error.


    It seems that no matter what I try, I can't get Windows setup on the new machine.

    Any suggestions would be greatly appreciated!
      My ComputerSystem Spec

  2. NavyLCDR's Avatar
    Posts : 11,818
    Windows 10 LTSC
       #2

    Sounds like you need to reinstall windows.

    Try option 1 here:
    Reset Windows 10
      My ComputerSystem Spec

  3. Bree's Avatar
    Posts : 12,452
    10 Home x64 (1903) (10 Pro on 2nd pc)
       #3

    stupidpoetic said: View Post
    Recently received a new, never used ASUS ZenBook 14 (ASUS UX433F) and am trying to get it setup for an employee. I'm getting stuck in a loop and not able to create an account, either via Microsoft sign in or via a local account.

    ....It seems that no matter what I try, I can't get Windows setup on the new machine.
    Welcome to TenForums.

    @Kari has in the past suggested.....


    Kari said:
    One thing that you could try is Sysprep, it is pretty good in fixing OOBE.

    When you come to region selection screen, press SHIFT + F10 to open Command Prompt and enter following command:

    %windir%\System32\Sysprep\sysprep.exe /oobe /reboot

    This clears current GUIDs and SIDs, restarts computer and runs OOBE again. Takes a minute or so.
    Insider ISOs - can't get past OOBE stage
      My ComputersSystem Spec

  4. NavyLCDR's Avatar
    Posts : 11,818
    Windows 10 LTSC
       #4

    Great point ^. Do try that first!
      My ComputerSystem Spec


  5. Posts : 3
    Windows 10
    Thread Starter
       #5

    Bree said: View Post
    Welcome to TenForums.
    @Kari has in the past suggested.....


    Insider ISOs - can't get past OOBE stage
    Thank you @Bree.

    It seems like I can only get to the Sign in with Microsoft or the Local User screens of OOBE. I've tried pressing SHIFT + F10 throughout, but that doesn't seem to do anything. Any ideas on how to exit that loop so that I have more options?
      My ComputerSystem Spec

  6. Bree's Avatar
    Posts : 12,452
    10 Home x64 (1903) (10 Pro on 2nd pc)
       #6

    stupidpoetic said: View Post
    Thank you @Bree.

    It seems like I can only get to the Sign in with Microsoft or the Local User screens of OOBE. I've tried pressing SHIFT + F10 throughout, but that doesn't seem to do anything. Any ideas on how to exit that loop so that I have more options?
    I'm out of ideas, but I mentioned @Kari earlier so let's wait for him to respond. He's an expert on such things.
      My ComputersSystem Spec



  7. Posts : 3
    Windows 10
    Thread Starter
       #7

    Fixed. At long last and just before I was going to toss it out the window.

    To resolve, I did a series of hard resets. That forced the OOBE to restart from the beginning.

    Then I made sure it was disconnected from the outset.

    Thanks for the suggestions.
      My ComputerSystem Spec

  8. Bree's Avatar
    Posts : 12,452
    10 Home x64 (1903) (10 Pro on 2nd pc)
       #8

    Glad to hear you got there in the end.
      My ComputersSystem Spec


 

Related Threads
Dear Community, I am currently trying to find out if it is possible to automate just the OOBE setup pass of Windows 10 with an Autounattend.xml file. In this particular use case, the devices are delievered with a preinstalled Windows 10 Pro...
Can I create a setup that doesn't create a system reserved partition? How is it done? John
never seen this one before, folks. I'm trying to repair software problems with a HP x360, after Creator' Update. Apparenly the built-in Administrator Account was never setup. I invoked it "active" rebooted and accessed "Administrator" in safe...
hi my asus laptop recently messed up its been stuck on the setup screen or safe mode screen not sure. i dont want to mess with any of the settings so i left it as is, but it wont let me leave every time i press escape or exit it sends me right back....
Hello, I have build about 20 laptop images for a Lenovo Yoga S1 thinkpad. I use sysprep and a simple answer file with the license key embedded. I select generalize, oobe as sysprep options. Half way through the OOBE immediately after selecting...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 15:13.
Find Us