unable to update from 1803 nor perform clean install 0xc1900101

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  1.    #1

    unable to update from 1803 nor perform clean install 0xc1900101


    hey there
    my issue in short
    I am unable to update my windows since version 1803 - April 2018 to any newer version nor the update is showing
    I have tried to install the 1809 and 1903 versions but I am getting the same issue
    From media creation too direct update freezing on boot logo, force shutdown shows Failed in Safe_OS Phase 0xc1900101 0x20017
    from windows update assistant freezing boot logo, force shutdown
    from flash / usb freezing on boot logo, even install screen is not showing ( I cant do a clean install)
    i have disabled the uefi safe boot and fast boot no luck

    Asus x541uvk
    ssd kingston - firmware updated
    UEFI 308 latest version
    HDD - instead of the dvd drive - 1TB seagate

    My logs are here
    Logs - Google Drive
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 15,033
    Windows 10 Pro x64 Build 1809
       #2

    From MS documentation you are suffering from a driver issue.

    https://docs.microsoft.com/en-gb/win...dy_UpgradeTips

    Please navigate to Windows.~BT\Sources\Panther
    Do you see files with the name CompatData_XXXXXX.XXXX.xml where xxx.xxxx is a date time.
    Look in each of these files, you are looking for a table that looks like this.

    Click image for larger version. 

Name:	image.png 
Views:	67 
Size:	41.6 KB 
ID:	239734

    Look down the column with the words "BlockMigration="

    You will notice in example above drivers oem65.inf and oem64.inf are blocking migration.

    Then navigate to Windows\INF. Use Notepad to open the inf files that were identified above as blocking. These are the ones that must be removed or updated. Some items are removed by uninstalling hardware / software or Windows features.

    I use Rapr to remove hardware drivers.

    Release DriverStore Explorer v0.9.10 . lostindark/DriverStoreExplorer . GitHub

    When you start Rapr right click on the column titles and place a check mark by OEM.inf to view oem.inf column in the display.


    Ken
      My ComputerSystem Spec

  3.    #3

    Caledon Ken said: View Post
    From MS documentation you are suffering from a driver issue.

    https://docs.microsoft.com/en-gb/win...dy_UpgradeTips

    Please navigate to Windows.~BT\Sources\Panther
    Do you see files with the name CompatData_XXXXXX.XXXX.xml where xxx.xxxx is a date time.
    Look in each of these files, you are looking for a table that looks like this.

    Click image for larger version. 

Name:	image.png 
Views:	67 
Size:	41.6 KB 
ID:	239734

    Look down the column with the words "BlockMigration="

    You will notice in example above drivers oem65.inf and oem64.inf are blocking migration.

    Then navigate to Windows\INF. Use Notepad to open the inf files that were identified above as blocking. These are the ones that must be removed or updated. Some items are removed by uninstalling hardware / software or Windows features.

    I use Rapr to remove hardware drivers.

    Release DriverStore Explorer v0.9.10 . lostindark/DriverStoreExplorer . GitHub

    When you start Rapr right click on the column titles and place a check mark by OEM.inf to view oem.inf column in the display.


    Ken
    Thanks Ken
    I am trying to upgrade now
    although these two faulty drivers are printer drivers
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 15,033
    Windows 10 Pro x64 Build 1809
       #4

    Sorry not following.

    You found that printers were blocking your update?

    My screen grab was just informational.

    Which printers were blocking yours when you ran through process?

    Did you uninstall?
      My ComputerSystem Spec

  5. jimbo45's Avatar
    Posts : 7,465
    Windows / Linux : Centos, Ubuntu, OpenSuse
       #5

    Hi there

    Remove any USB device from your system other than mouse and keyboard

    download the script from UUPDUMP and create the iso
    run the setup.exe from the created iso

    now you can re-connect usb devices again and run 1903. Get the edition of W10 you want and the language and simply follow the script.

    Backup exiting system first with something like Macrium Free.

    "Seemples ..... Job done"

    For build upgrades IMO it's alway better relying on UUPDUMP rather than the convoluted WU process which so many people have trouble with -- very few ever have trouble when upgrading builds via UUPDUMP -- talking about builds here not minor standard WU updates.

    Cheers
    jimbo
      My ComputerSystem Spec

  6.    #6

    Caledon Ken said: View Post
    Sorry not following.
    You found that printers were blocking your update?

    My screen grab was just informational.

    Which printers were blocking yours when you ran through process?

    Did you uninstall?
    hey its OK
    I have removed no luck

    the issue is even booting from the usb is not happening I am stuck on boot screen

    - - - Updated - - -

    I have removed the HDD caddy (which replaces the DVD with HDD)
    I have been able to access the setup of windows successfully
    upgraded, the I have reattached the caddy, windows freezes and stuck on the bootloader

    I think I have to buy new caddy, or upgrading my SSD
      My ComputerSystem Spec



  7. Posts : 25,984
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    1) The displayed upgrade failure code 0xc1900101 0x20017 did not match the posted Panther logs.

    2) There are log collectors used in another forum.
    Run both V2 and DM and upload results into this thread.
    BSOD - Posting Instructions

    3) Find a flash drive that you can format (> or = 8 GB)

    4) Create a bootable windows 10 iso that matches the current build (10.0.17134.0)

    Windows Download - #1 Windows ISO Download Source
    Microsoft Windows and Office ISO Download Tool
    TechBench by WZT (v4.1.1)

    5) Uninstall Bitdefender using the applicable uninstall tool:
    Uninstall Bitdefender

    6) List and uninstall all non-Microsoft antivirus software that had been installed since the last successful windows upgrade
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely unistalled)

    7) List and uninstall all non-Microsoft firewall software

    8) List all Microsoft and non-Microsoft drive encryption software.
    Uninstall all non-Microsoft disk encryption software

    9) Place the computer in clean boot:
    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
    https://social.technet.microsoft.com...indows-10.aspx
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    10) Detach all SATA devices other than the disk drive that has the Windows operating system
    (Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
    (Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the the drive from the computer)

    11) Open administrative command prompt and type or copy and paste:
    12) sfc /scannow
    13) dism /online /cleanup-image /restorehealth
    14) chkdsk /scan
    15) wmic recoveros set autoreboot = false
    16) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    17) Make sure that there is no over clocking while troubleshooting.

    18) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    19) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

    20) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of

    21) Perform an in place upgrade repair with the matching iso:

    Repair Install Windows 10 with an In-place Upgrade

    22) After the in place up repair run setupdiag > post a share link into the thread using one drive, drop box, or google drive
    https://docs.microsoft.com/en-us/win...rade/setupdiag

    23) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    https://www.sevenforums.com/tutorial...tem-specs.html

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My ComputerSystem Spec

  8.    #8

    zbook said: View Post
    1) The displayed upgrade failure code 0xc1900101 – 0x20017 did not match the posted Panther logs.

    2) There are log collectors used in another forum.
    Run both V2 and DM and upload results into this thread.
    BSOD - Posting Instructions

    3) Find a flash drive that you can format (> or = 8 GB)

    4) Create a bootable windows 10 iso that matches the current build (10.0.17134.0)

    Windows Download - #1 Windows ISO Download Source
    Microsoft Windows and Office ISO Download Tool
    TechBench by WZT (v4.1.1)

    5) Uninstall Bitdefender using the applicable uninstall tool:
    Uninstall Bitdefender

    6) List and uninstall all non-Microsoft antivirus software that had been installed since the last successful windows upgrade
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely unistalled)

    7) List and uninstall all non-Microsoft firewall software

    8) List all Microsoft and non-Microsoft drive encryption software.
    Uninstall all non-Microsoft disk encryption software

    9) Place the computer in clean boot:
    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
    https://social.technet.microsoft.com...indows-10.aspx
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    10) Detach all SATA devices other than the disk drive that has the Windows operating system
    (Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
    (Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the the drive from the computer)

    11) Open administrative command prompt and type or copy and paste:
    12) sfc /scannow
    13) dism /online /cleanup-image /restorehealth
    14) chkdsk /scan
    15) wmic recoveros set autoreboot = false
    16) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    17) Make sure that there is no over clocking while troubleshooting.

    18) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    19) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

    20) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of

    21) Perform an in place upgrade repair with the matching iso:

    Repair Install Windows 10 with an In-place Upgrade

    22) After the in place up repair run setupdiag > post a share link into the thread using one drive, drop box, or google drive
    https://docs.microsoft.com/en-us/win...rade/setupdiag

    23) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    https://www.sevenforums.com/tutorial...tem-specs.html

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
    Actually detaching/ removing the 2nd HDD caddy makes the windows bootable and updatable, if there is a boot issue maybe in the setup file of the windows is there anyway to edit?
      My ComputerSystem Spec

  9. Caledon Ken's Avatar
    Posts : 15,033
    Windows 10 Pro x64 Build 1809
       #9

    Can you boot device, then put it to sleep. Connect the additional drive, wake device up and post a disk management screen shot.

    Disk Management - How to Post a Screenshot of
      My ComputerSystem Spec

  10.    #10

    Caledon Ken said: View Post
    Can you boot device, then put it to sleep. Connect the additional drive, wake device up and post a disk management screen shot.

    Disk Management - How to Post a Screenshot of
    Click image for larger version. 

Name:	s5s5s.PNG 
Views:	3 
Size:	36.5 KB 
ID:	240003

    I have reverted back to windows 1803
    I cannot attach the drive which is (Drive D:) while the pc is opened

    even if I replace the HDD with the SSD or another HDD in the HDD caddy it freezes

    and now windows is telling me I am not ready for the update yet



    Click image for larger version. 

Name:	s88e5d5d.PNG 
Views:	3 
Size:	240.6 KB 
ID:	240005

    - - - Updated - - -

    I have conacted microsoft, they have remotley accessed my PC, no luck they have tried custom installation but didn't help
    they have suggested that I contact ASUS directly, maybe the bios is not updated yet.

    is there anyway to update or modify the bios?
      My ComputerSystem Spec


 
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