0x80070013 - 0x2000A The installation Failed is SAFE_OS Phase

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  1. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #21

    For the Panther logs you posted a list of names of files rather than the files requested.

    Code:
    C:\Windows\panther\actionqueue
C:\Windows\panther\NewOs\Panther\img
C:\Windows\panther\NewOs\Panther\MigrationShims
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1
C:\Windows\panther\NewOs
C:\Windows\panther
C:\Windows\panther\NewOs\Panther
C:\Windows\panther\NewOs\Panther\Resources
C:\Windows\panther\NewOs\Rollback
C:\Windows\panther\setup.exe
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\System32
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\SysWOW64
C:\Windows\panther\UnattendGC
C:\Windows\panther\NewOs\Panther\_s_2DD5.tmp
C:\Windows\panther\NewOs\Panther\AltData.cab
C:\Windows\panther\NewOs\Rollback\checkpoint.info
C:\Windows\panther\NewOs\Panther\img\classicon_{745a17a0-74d3-11d0-b6fe-00a0c90f57da}.png
C:\Windows\panther\NewOs\Panther\CompatData_2019_06_17_08_55_21_3_00000021.xml
C:\Windows\panther\NewOs\Panther\CompatData_2019_06_17_08_55_28_3_00000021.xml
C:\Windows\panther\NewOs\Panther\CompatData_2019_06_17_08_55_39_3_00000140.xml
C:\Windows\panther\NewOs\Panther\CompatData_2019_06_17_09_06_30_3_006f0018.xml
C:\Windows\panther\NewOs\Panther\CompatData_2019_06_17_09_07_43_3_006f0018.xml
C:\Windows\panther\NewOs\Panther\compatscancache.dat
C:\Windows\panther\Contents0.dir
C:\Windows\panther\DDACLSys.log
C:\Windows\panther\diagerr.xml
C:\Windows\panther\NewOs\Panther\diagerr.xml
C:\Windows\panther\UnattendGC\diagerr.xml
C:\Windows\panther\diagwrn.xml
C:\Windows\panther\NewOs\Panther\diagwrn.xml
C:\Windows\panther\UnattendGC\diagwrn.xml
C:\Windows\panther\DlTel.etl
C:\Windows\panther\NewOs\Panther\GenuineTicket.xml
C:\Windows\panther\MainQueueOnline0.que
C:\Windows\panther\NewOs\Panther\MigLog.xml
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\System32\msvcp120.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\SysWOW64\msvcp120.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\System32\msvcp140.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\SysWOW64\msvcp140.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\System32\msvcr120.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\SysWOW64\msvcr120.dll
C:\Windows\panther\actionqueue\oobeSystem.uaq
C:\Windows\panther\NewOs\Rollback\rollbackinfo.ini
C:\Windows\panther\NewOs\Panther\ScanResult.xml
C:\Windows\panther\setup.etl
C:\Windows\panther\setupact.log
C:\Windows\panther\NewOs\Panther\setupact.log
C:\Windows\panther\UnattendGC\setupact.log
C:\Windows\panther\setuperr.log
C:\Windows\panther\NewOs\Panther\setuperr.log
C:\Windows\panther\UnattendGC\setuperr.log
C:\Windows\panther\setupinfo
C:\Windows\panther\actionqueue\specialize.uaq
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\State
C:\Windows\panther\unattend.xml
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\System32\vcamp120.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\SysWOW64\vcamp120.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\System32\vcamp140.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\SysWOW64\vcamp140.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\System32\vccorlib120.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\SysWOW64\vccorlib120.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\System32\vccorlib140.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\SysWOW64\vccorlib140.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\System32\vcomp120.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\SysWOW64\vcomp120.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\System32\vcomp140.dll
C:\Windows\panther\NewOs\Panther\MigrationShims\MigShim1\SysWOW64\vcomp140.dll
C:\Windows\panther\NewOs\Panther\windlp.state-old.xml
C:\Windows\panther\NewOs\Panther\windlp.state.xml
C:\Windows\panther\NewOs\Panther\xHGlXkS6mUCTaQ0k.999.3.4.0.0_APPRAISER_EverythingSys.bin
C:\Windows\panther\NewOs\Panther\xHGlXkS6mUCTaQ0k.999.3.4.0.0_APPRAISER_HumanReadable.xml
C:\Windows\panther\NewOs\Panther\xHGlXkS6mUCTaQ0k.999.3.4.0.0_APPRAISER_SetupOutput.xml
C:\Windows\panther\NewOs\Panther\xHGlXkS6mUCTaQ0k.999.3.4.0.0_APPRAISER_SetupOutputHw.xml
C:\Windows\panther\NewOs\Panther\xHGlXkS6mUCTaQ0k.999.3.8.0.0_APPRAISER_EverythingAppInteresting.bin
C:\Windows\panther\NewOs\Panther\xHGlXkS6mUCTaQ0k.999.3.8.0.0_APPRAISER_EverythingAppUninteresting.bin
C:\Windows\panther\NewOs\Panther\xHGlXkS6mUCTaQ0k.999.3.8.0.0_APPRAISER_EverythingDevInteresting.bin
C:\Windows\panther\NewOs\Panther\xHGlXkS6mUCTaQ0k.999.3.8.0.0_APPRAISER_EverythingDevUninteresting.bin
C:\Windows\panther\NewOs\Panther\xHGlXkS6mUCTaQ0k.999.3.8.0.0_APPRAISER_HumanReadable.xml
C:\Windows\panther\NewOs\Panther\xHGlXkS6mUCTaQ0k.999.3.8.0.0_APPRAISER_Migration.xml
C:\Windows\panther\NewOs\Panther\xHGlXkS6mUCTaQ0k.999.3.8.0.0_APPRAISER_SetupOutput.xml
C:\Windows\panther\NewOs\Panther\xHGlXkS6mUCTaQ0k.999.3.8.0.0_APPRAISER_SetupOutputDrv.xml



    For the troubleshooting the contents within the files need to be scanned.

    https://docs.microsoft.com/en-us/win...de-error-codes





    Look for these files.
    For any that are on this list > zip > post share links into the thread

    Code:
    PANTHER logs
C:\Windows\Panther
setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log
Event logs (*.evtx)
C:\$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~BT\Sources\Panther\UnattendGC
miglog.xml
Windows\Logs\Mosetup
Setupapi.offline.log


    Please post these share links now:
    C:\Windows\panther
    C:\Windows\panther\NewOs\Rollback
    C:\Windows\panther\setuperr.log
    C:\Windows\panther\setupact.log


    The rest, post as you find them.

    Copy and paste each of these one at a time into Everything.
    Then view the files and folders displayed on the computer.
    Zip the found files and folders.
    Post share links into the thread.
      My Computer
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  3. jaburmester
    Posts : 232
    Windows 10
    Thread Starter
       New #22

    Hi zbook,

    I try to open C:\Windows\panther\setuperr.log and C:\Windows\panther\setupact.log but I get the message that I do not have permissions to view file.

    Please explain what is going on.

    Thank you.
      My Computer
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  4. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #23

    See if there are right click options.
    Maybe save to the desktop.

    Or in Everything > click tools > options > check run as administrator


    Everything is substantially faster than file explorer.
    Once you know that a file exists on the computer you can use file explorer.
    When using file explorer you may need to click view > show hidden files
    Sometimes it is easier to have access to files or copy files instead of folders.
    Start with setupact.log and setuperr.log
      My Computer
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  6. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #24

    This is a link on permission:

    Change Permissions of Objects for Users and Groups in Windows 10
      My Computer
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  7. jaburmester
    Posts : 232
    Windows 10
    Thread Starter
       New #25

    I decided to reimage Surface 4 Pro and ran into problems.

    It never completed.
    I went to recovery options and command prompt and tried the following.


    1. Boot into your recovery USB and go to the CMD
    2. type "diskpart" then "list disk"
    3. select the internal drive: "select disk 0"
    4. list volumes: "list vol" and select the boot volume (should be ~260MB): "select vol 1"
    5. Then assign a drive letter to the partition: "assign letter=b:" 6.exit disk partition and "cd /d b:EFI\Microsoft\Boot"
    6. run "bootrec /fixboot"
    7. rename the BCD file "ren BCD BCD.bak"
    8. recreate the BCD store: "bcdboot c:\Windows /l en-gb /s b: /f ALL
    9. Reboot

    When I get to step 6 I always get an Access is denied error.

    Please advise how to resolve issue or how to completely wipe Surface Pro 4 and reinstall Windows 10 to latest version.

    It should not be so complicated.

    Thank you for all help.
      My Computer
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  8. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #26

    Had you tried to open the Panther log files?
    That's what was needed to fix the failure.

    Plan to clean install Windows 1903:
    Clean Install Windows 10


    If you can post the Panther log files the failure to upgrade reports are within these logs.
      My Computer
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  9. jaburmester
    Posts : 232
    Windows 10
    Thread Starter
       New #27

    zbook said:
    Had you tried to open the Panther log files?
    That's what was needed to fix the failure.

    Plan to clean install Windows 1903:
    Clean Install Windows 10


    If you can post the Panther log files the failure to upgrade reports are within these logs.
    I have tried all that the above link states but when it gets to Getting finished I get a dialog box saying Windows could not update the computer's boot configuration. Installation cannot proceed.

    I then try the following:



    1. Boot into your recovery USB and go to the CMD
    2. type "diskpart" then "list disk"
    3. select the internal drive: "select disk 0"
    4. list volumes: "list vol" and select the boot volume (should be ~260MB): "select vol 1"
    5. Then assign a drive letter to the partition: "assign letter=b:" 6.exit disk partition and "cd /d b:EFI\Microsoft\Boot"
    6. run "bootrec /fixboot"
    7. rename the BCD file "ren BCD BCD.bak"
    8. recreate the BCD store: "bcdboot c:\Windows /l en-gb /s b: /f ALL
    9. Reboot


    When I get to step 6 I always get an Access is denied error.

    Please advise how to resolve issue or how to completely wipe Surface Pro 4 and reinstall Windows 10 to latest version.

    It should not be so complicated.

    Thank you for all help.
      My Computer
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  10. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #28

    How come you are attempting the above instead of clean install?

    If you are able to boot and logon > see if you can post Panther log files

    If you are not able to boot > clean install windows 1903


    To perform a clean install you should be deleting all partitions making an unallocated drive.
    Then you install Windows 1903 on the unallocated drive.
      My Computer
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  12. jaburmester
    Posts : 232
    Windows 10
    Thread Starter
       New #29

    Hi zboot,

    You do not understand. I did everything on Clean Install Windows 10 as you suggested but when installation gets to Getting finished I get a dialog box saying Windows could not update the computer's boot configuration. Installation cannot proceed.

    Thank you for all help.
      My Computer
    Quote Quote

  13. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #30

    Find a camera or smartphone camera to take pictures and post images into the thread.


    The problem related to the failure to upgrade may be displayed in post #11.
    The Panther logs were needed for confirmation.

    Now a clean install can be performed.

    A clean install does not modify the boot.
    The boot sector is deleted.
    All partitions are deleted.
    Using the files on the iso windows creates a new boot partition.
      My Computer
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