0x80070013 - 0x2000A The installation Failed is SAFE_OS Phase

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  1.    #11

    Hi zbook,
    Attached is DM log, V2 log safe mode, V2, and Disk Management.
    Please advise how to get Windows 10 1703 for In-place Upgrade as I have only a recovery usb.
    I have tried Recover this PC .which made no difference.
    For the moment this is all I can give you.
    If you can suggest a solution to my problem it would be appreciated.
    Thank you for all help.
    Attached Thumbnails Attached Thumbnails Disk Management.JPG  
    0x80070013 - 0x2000A The installation Failed is SAFE_OS Phase Attached Files
      My ComputerSystem Spec


  2. Posts : 26,074
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    The link for DM opened another V2.

    Please run and post the results of DM before performing the in place upgrade with the identical iso.

    The logs displayed a BSOD today 6/16/2019 (2019-06-16T22:48:15.445).
    There were no dump files collected.

    Please reply in kind with the numbers so that it easy to see which steps were or were not completed.


    1) Post information for windows upgrade checklist #6, #7, #8

    Code:
    6) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)
    
    7) List and uninstall all non-Microsoft firewall software
    
    8) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software



    2) Was the most recent upgrade attempt with or without clean boot?

    3) What was the most up to date windows build ever in use on the computer?

    4) List the steps that had been made to install windows 1703

    5) What are the status of the important files:
    a) there is a backup image?
    b) files are backed up to another drive or to the cloud?
    c) there are no backup images and files are not backed up?
    d) there are no important files and a reset remove files or a clean install can be performed?



    6) Download and install Everything: voidtools

    7) Launch the application and search for any of these files:


    Code:
    PANTHER logs
    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup
    Setupapi.offline.log


    Post share links into the tread using one drive, drop box, of google drive

    8) Uninstall Malwarebytes using the applicable uninstall tool:

    https://downloads.malwarebytes.com/file/mb_clean

    9) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread


    10) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread



    11) Perform an in place upgrade repair with the identical windows 10 iso build
    Repair Install Windows 10 with an In-place Upgrade

    WINDOWS ISO Downloads:
    Windows Download - #1 Windows ISO Download Source
    Microsoft Windows and Office ISO Download Tool
    TechBench by WZT (v4.1.1)
    Last edited by zbook; 4 Weeks Ago at 22:42.
      My ComputerSystem Spec

  3.    #13

    Hi zboot,
    Sorry for my mistake. DM is attached.
    0x80070013 - 0x2000A The installation Failed is SAFE_OS Phase Attached Files
      My ComputerSystem Spec

  4.    #14

    Hi zbbot,

    There was no most resent update I did usd a USB recovery drive created at https://support.microsoft.com/en-us/...erecoveryimage.

    So you know I am using a Microsoft Surface Pro 4.

    Thank you for all help given.
      My ComputerSystem Spec


  5. Posts : 26,074
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Was this chosen:

    Code:
        A reset reinstalls Windows and apps that came installed on your Surface.
        All of your personal files will be deleted, and your settings will be reset. All apps that you installed will be removed. For info on backing up your files, see Back up your files.
        After a reset, you’ll be able to set up your Surface as if it were brand new.
    So there are no important files on the computer?


    Or was this chosen:

    Code:
    Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
    
    Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.
    So there are important files on the computer?


    If there are important files on the computer then please complete the steps in post #12: panther logs, etc.
      My ComputerSystem Spec

  6.    #16

    Hi zbook,

    I do not know where you got the above options but when I go to https://support.microsoft.com/en-us/...erecoveryimage and Select your Surface device you the continue to create USB recovery drive.
      My ComputerSystem Spec



  7. Posts : 26,074
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    The link that was posted opened:
    https://support.microsoft.com/en-us/...erecoveryimage

    There were hyperlinks on the web page:

    To learn more, see Restore or reset Surface or Refresh or reset Surface RT or Surface 2.
    https://support.microsoft.com/help/4023533
    https://support.microsoft.com/help/4037673

    Which was selected?


    Please confirm that you have important files on the computer that you do not want to lose.

    Or

    Indicate if you do not have important files on the computer.


    When available please post share links for the panther log files found using Everything search.
      My ComputerSystem Spec

  8.    #18

    Hi zbook,
    I did not select any of the links.
    I went to step 1 Select your Surface device and chose Surface Pro 4 - 512GB i5 8GB and pressed Continue to created USB recovery drive.

    I then booted from USB drive and did a recovery.
    Attached Thumbnails Attached Thumbnails Screen.jpg  
      My ComputerSystem Spec


  9. Posts : 26,074
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    1) When available please post share links for the Panther logs.

    2) This is clean boot:
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    3) When the prior in place upgrade was attempted did you use or not use clean boot?
    (this was asked earlier and was not answered)

    4) Are there important files on the computer that had not been saved?
    (this was asked earlier and was not answered)
      My ComputerSystem Spec

  10.    #20

    Hi zboot,
    I have attached txt file with list of all occurrences of panther from Everything: voidtools.
    I hope this can help.
    Nothing important is on computer and when I did in place upgrade I did clean boot.
    0x80070013 - 0x2000A The installation Failed is SAFE_OS Phase Attached Files
      My ComputerSystem Spec


 
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