Can't reset Windows 10: There was a problem resetting your PC


  1. spotmix07
    Posts : 2
    10
       New #1

    Can't reset Windows 10: There was a problem resetting your PC


    Hi,
    I want to reset my MSI, because my disk space in C is few GBs (although all my personal files are in D drive).
    I have two drives, C (where windows is installed) and D (where my data are saved + some software are installed). In attachment below you can see the available partitions.
    I tried to go to Options > Update & Security > Recovery > Reset your pc. Clicked on Clear all drives. And I got the error "There was a problem resetting your PC".
    What I tried so far:
    1) I started windows again and run scf /scannow. Found an error that couldn't be solved by scannow ;
    2) I run DISM /Online /Cleanup-image /ResotreHealth, solved;
    3) Runned again /scannow, no errors;
    4) Tried reset again, and unfortunately same result.
    5) Tried ren software software.001 but it seems the process is used by another process - I'm not able to run it.
    Why is this happening? I never had problems with the reset in other computers. What should I do?
      My Computer
    Quote Quote

  3. dalchina
    Posts : 42,979
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Hi, you might like to consider this:
    How To FIX There was a problem resetting your PC - No changes were made - YouTube

    Alternatively you could consider where your space has gone- a tool such as Wiztree (free) can help with a clear picture of how your disk space is used, possibly showing some wasted space you may not have considered.

    Lots more including that:

    Free Up Drive Space in Windows 10
      My Computers
    Quote Quote

  4. spotmix07
    Posts : 2
    10
    Thread Starter
       New #3

    Thanks dalchina.

    I tried everything suggested by the video but it still fails.

    What else can I do?
      My Computer
    Quote Quote

 

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