Can't upgrade Windows 7 to Windows 10. Getting 800704B8 3001A


  1. Posts : 2
    windows 7
       #1

    Can't upgrade Windows 7 to Windows 10. Getting 800704B8 3001A


    I've successfully upgraded two other windows 7 computers for our thrift stores. This third one is proving to be a challenge. I've tried installing from media creation tool twice, also from a USB. I've removed all antivirus programs. I've tried updating twice while in clean boot mode. Still having no luck. I'm sure there's an answer but I can't seem to find it. Any help would be appreciated.

    Ben

    Can't upgrade Windows 7 to Windows 10. Getting 800704B8 3001A-20190516_101644.jpg
      My Computer

  2. Ztruker's Avatar
    Posts : 10,229
    Windows 10 Pro X64 1909 18363.815
       #2

    Fill out the System Specs in My Computer.
    Ram, Hard drive(s), Video, anything else plugged in?

    Also found similar problem here: Windows 10 upgrade problem - 0x80070428 - 0x3001A

    Check the log file in \$Windows.~BT\Sources\Panther\, see what error is indicated. If not sure post the log here.
      My Computers


  3. Posts : 2
    windows 7
    Thread Starter
       #3

    Here's the log file

    Attachment 234010

    - - - Updated - - -

    The only things plugged in are my mouse, keyboard, and monitor.
      My Computer

  4. Ztruker's Avatar
    Posts : 10,229
    Windows 10 Pro X64 1909 18363.815
       #4

    Code:
    2019-05-16 19:31:04, Error                 SP     SPUpgradeSecurity: error in SceSetupSystemByInfName processing upgrade template. Error: 0x800704B8
    2019-05-16 19:31:04, Error                 SP     Cannot apply the security template for the new OS. Error: 0x800704B8
    2019-05-16 19:31:04, Error                 SP     Operation failed: Upgrade security. Error: 0x800704B8[gle=0x000000b7]
    2019-05-16 19:31:04, Error                 SP     Operation execution failed: 26. hr = 0x800704B8
    2019-05-16 19:31:04, Error                 SP     ExecuteOperations: Failed execution phase Pre First Boot. Error: 0x800704B8
    2019-05-16 19:31:04, Error                 SP     Operation execution failed.
    2019-05-16 19:31:04, Error                 SP     CSetupPlatformPrivate::Execute: Failed to deserialize/execute pre-FirstBoot operations. Error: 0x800704B8
    Found this identical failure and a fix: Windows 10 update fails with 0x80070002 0x3001a

    See if it works for you.

    If it doesn't help or causes other problems you can do a Clean install of Windows 10 then activate it using the Windows 7 key. Skip entering the key during install. Activate after install completes. I've found that works best. No idea why, it just does.

    Follow this tutorial: Windows 10 - Clean Install

    Drivers are available here: Support for Optiplex 7010
      My Computers


 

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