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Recommended clean install for this situation
A friend has an AIO that was originally Windows 8, don’t know if it was upgraded to 8.1.
The computer was upgraded to Windows 10 during the free upgrade period but it ran lousy.
Her “expert” daughter wiped the HDD shortly afterward. Didn’t know what to do after that.
A few months ago late in 2018, they purchased a Win10 install disc from Ebay.
It wouldn’t activate: they contacted the seller and whatever that person did, it activated ok from what I’m told.
Following that the computer still runs lousy on Windows 10.
Actually, I think even Windows 8/8.1(?) ran lousy for them also.
Unfortunately, I know my information is pretty sparse but that’s all I’ve got to work on.
I volunteered to fix their situation a few years ago but the “expert” daughter wanted to be the one who fixes her mother’s computer.
OK her mother brought that up to me last week. I told her I’m willing to help but only if she and her daughter let me help them this time.
I’ve done some clean installs so I familiar with how to do them but I need some advice in this situation.
They don’t know if they had Windows 10 Home or Pro and if they had 32 or 64-bit.
Since they originally had Windows 8/8.1(?), I suspect it was 64-bit.
I want to do a clean install that will recognize whether they have Home or Pro, 32 or 64-bit if possible.
I’ve been thinking of using Clean Install Windows 10 since I could get the OOBE step and leave it there
Clean Install Windows 10 | Tutorials
Then either let them complete the set-up the way they want or let me finish it up with them there in their home together.
Would that process accommodate what I’m looking to accomplish?
But I have one more question
Since they are now using whatever product key from their Ebay install disc, will Microsoft recognize the product key that applied upon the free Windows 10 upgrade back in 2015?