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ASUS Laptop Factory Reset - Son forgot password
So my son is locked out of his old Windows 10 laptop. It is an ASUS e403s running Windows 10. I don't know which version of windows 10 it is licensed for currently, so I don't want to simply just reinstall windows using USB. I would rather do a factory reset.
Online videos seem to suggest that I can tap F9 while booting to get to advanced boot menu, but this is not working for me. I've also tried F12 and F8. No joy.
Anyone have any idea how I can get to the advanced boot menu to initiate factory reset from outside of the OS, or can anyone tell me how to get which version of Windows I am running just from the login screen so I can be sure to know I am loading the right copy? Thx in advance!!