Problems while trying to upgrade to 1809, error code 0x80070003

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  1.    #1

    Problems while trying to upgrade to 1809, error code 0x80070003


    I've tried many times over the course of two weeks and I keep getting the same errors. From the research that I have done, it seems that it may be video driver related. I updated to the latest Nvidia drivers and it didn't work. Click image for larger version. 

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      My ComputerSystem Spec

  2.    #2

    And- ah- have you contacted MS support as suggested and what did they say?

    And have you researched the error code?
    E.g.
    error code 0x8007002 and 0x8007003 - Microsoft Community
    (May need to adapt slightly for Win 10)
      My ComputersSystem Spec

  3.    #3

    dalchina said: View Post
    And- ah- have you contacted MS support as suggested and what did they say?
    I have not. I just google'd Windows 10 support forum and got here. Thought it would be more useful because I couldn't find any information online with the error code I was given.
      My ComputerSystem Spec

  4.    #4

    Thank you for your reply.

    Please see the link I posted above- it evidently helped some people.
    E.g.
    error code 0x8007002 and 0x8007003 - Microsoft Community
    (May need to adapt slightly for Win 10)

    What are you upgrading from?
    Which Windows build are you using?
    This can be really important, and most people don't mention it or include it in their specs.
    Windows key + R, winver

    How are you upgrading - via Windows Update or using a downloaded iso for example?

    Have you tried upgrading
    a. without accepting updates
    b. having disabled or uninstalled any security programs you have
    c. having disconnected any unnecessary peripherals?

    How much free space do you have on C: ?

    You can try
    Reset Windows Update in Windows 10 | Tutorials


    Here's a thread where some reasons for this error number and solutions were found:
    Windows 10 Error Code: 80070003 During Solved - Windows 10 Forums
      My ComputersSystem Spec

  5.    #5

    Hi dalchina. Thank you for your time. I will give that a look now but in the meanwhile I will reply to the questions you have asked.
    I am upgrading from version 1803 Build 17134.472
    I am attempting to upgraded using the Windows 10 Update Assistant from Microsoft. I would normally do a clean install from an iso but I am currently trying to just upgrade to 1809 for the October update.

    a. I can't seem to upgrade without accepting updates
    b. I have also tried disabling security programs (I use malwarebyes)
    c. I only have the necessary peripherals connected. Should I try disconnecting everything?

    I currently have 45GB free on C:
      My ComputerSystem Spec

  6.    #6

    a. I can't seem to upgrade without accepting updates
    - there is an option in the upgrade sequence..

    And of course, you can simply disconnect your internet..! I did both when I did my 1809 upgrade (from 1709).
    See pics here at Step 8:
    Repair Install Windows 10 with an In-place Upgrade | Tutorials

    (Yes, I know yours is an upgrade- the sequence is the same..)

    Do please read the threads I posted for issues particular to your error number.
      My ComputersSystem Spec


  7.    #7

    dalchina said: View Post
    - there is an option in the upgrade sequence..
    I don't see that at all. I shall give it a shot without internet connection too! Thank you. Will keep you posted.
      My ComputerSystem Spec


  8. Posts : 26,399
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    The bugcheck 0x80070003 is often due to problems with drivers.

    There was only a result code.
    There was no extend code.

    Code:
    0x80070003- 0x20007 	This is a failure during SafeOS phase driver installation. 	Verify device drivers on the computer, and analyze log files to determine the problem driver.
    In addition to dalchina's comments above:

    Run the BETA log collector and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums

    Download and install: Everything:
    voidtools

    Use everything to search for:

    $Windows.~BT\Sources\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    $Windows.~BT\Sources\Rollback

    Post any logs found into the thread using share links (one drive, drop box, or google drive)

    Run setupdiag:
    SetupDiag | Microsoft Docs
    Post the results into the thread using a share link (one drive, drop box, or google drive)

    If you are planning to clean install then that is the quickest method to upgrade to 1809 and you will need a bootable Windows 10 iso.

    If you are planning to troubleshoot the failure to upgrade then you will also need a bootable Windows 10 iso.

    Find a flash drive that you can format (> or = 8 GB)

    Create a bootable Windows 10 iso:
    Download Windows 10 ISO File | Tutorials
    Download Windows 10
      My ComputerSystem Spec

  9.    #9

    Thank you for all the help guys. I attempted to upgrade after disabling the firewall, closing malwarebytes and disconnecting the internet and the exact same error occurred.

    zbook, I will attempt that right away. I think that it may be a driver issue too. I downloaded and installed everything, searched for all those cases and found nothing for all of them,
      My ComputerSystem Spec


  10. Posts : 26,399
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    1) Use everything to search for: C:\Windows\Panther

    2) Make a backup image using Macrium:
    Macrium Software | Your Image is Everything

    3) Save the image to another drive or to the cloud.

    4) List all antivirus / firewall software (always on and manual) that were installed or in use since the last successful upgrade.
    5) List any drive encryption software that were installed or in use since the last successful upgrade.

    6) Open administrative command prompt and type or copy and paste:
    7) sfc /scannow
    8) dism /online /cleanup-image /restorehealth
    9) chkdsk /scan
    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Uninstall Malwarebytes using the applicable uninstall tool:
    https://downloads.malwarebytes.com/file/mb_clean
      My ComputerSystem Spec


 
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