11 Dec 2018 Windows 10 Updates

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  1. Posts : 53
    Windows 10 Pro
       #1

    11 Dec 2018 Windows 10 Updates


    Hi:

    I found a bunch of updates ready to install on my Win 10 Pro Desktop Machine, so I went ahead and did the updates, and then the machine started to go thru the reboot process and that is where things went bad.

    I no longer have a desktop available and if I try to Shift, Restart, that works fine and then I can get into the menu for fixing things.

    I try the uninstall latest updates, but then a page comes up with my Account Name. However at that point I have lost all mouse and keyboard functions, so unable to click on my account name to do the uninstall of updates etc, and hitting enter on the Keyboard yields no results.

    Every option I try yields the same result as I have no keyboard or mouse.

    I am at a loss as to what to do to select the account.

    Anyone have any idea's, as I don't really want to try a fresh install etc, and not sure if using the DVD which is a few years old will help.

    Thanks.
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  2. Samuria's Avatar
    Posts : 6,190
    windows 10
       #2

    Can you boot to cmd prompt and do a system restore?
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  3. mta3006's Avatar
    Posts : 960
    W10 Pro v20H2
       #3

    What version of Win10 are you running? Do you have installation media for that version?

    If so, you could boot from the installation media and try a 'repair install':

    Repair Install Windows 10 with an In-place Upgrade
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  4. Compumind's Avatar
    Posts : 2,775
    Windows 10 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
       #4

    Hmm...

    Do you have a full backup to restore of 1803?
    If not, did you try a downgrade back to 1803?

    Curious, did you do the upgrade via WU or MCT or Upgrade Assistant?

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  5. Porthos's Avatar
    Posts : 888
    Win 10
       #5

    mta3006 said:
    What version of Win10 are you running? Do you have installation media for that version?

    If so, you could boot from the installation media and try a 'repair install':

    Repair Install Windows 10 with an In-place Upgrade
    You will only be able to do a repair install of Windows 10 from within Windows 10. You will not be able to do a repair install at boot or in Safe Mode.
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  6. Bree's Avatar
    Posts : 19,644
    10 Home x64 (21H1) (10 Pro on 2nd pc)
       #6

    Samuria said:
    Can you boot to cmd prompt and do a system restore?
    Sounds like that is much like what VE3YF is describing in post #1. Attempting a system restore from Advanced Start up would also hit the 'no keyboard' problem.

    VE3YF said:
    I no longer have a desktop available and if I try to Shift, Restart, that works fine and then I can get into the menu for fixing things.
    I try the uninstall latest updates, but then a page comes up with my Account Name. However at that point I have lost all mouse and keyboard functions, so unable to click on my account name to do the uninstall of updates etc, and hitting enter on the Keyboard yields no results.
    The problem is that after selecting 'Uninstall the latest quality update' the system restarts before it gets to this screen where you have to choose an administrator account. The next screen will ask for its password (difficult without a keyboard). You also have to select an account to get the Command Prompt.


    Uninstall Windows Update in Windows 10 | Tutorials

    It's after this restart that keyboard/mouse functions are lost. It is probably a USB keyboard, try it in a USB2 port, also try going into the bios and turning on legacy usb support. If it's a wireless keyboard, then try a usb keyboard.
    Last edited by Bree; 12 Dec 2018 at 21:00.
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  7. Compumind's Avatar
    Posts : 2,775
    Windows 10 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
       #7

    Bree said:
    It's after this restart that keyboard/mouse functions are lost. It is probably a USB keyboard, try it in a USB2 port, also try going into the bios and turning on legacy usb support. If it's a wireless keyboard, then try a usb keyboard.
    Correct. And it's a PITA!
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  8. mta3006's Avatar
    Posts : 960
    W10 Pro v20H2
       #8

    Porthos said:
    You will only be able to do a repair install of Windows 10 from within Windows 10. You will not be able to do a repair install at boot or in Safe Mode.
    My apologies; I meant to point to the options offered at the beginning of a windows installation process, namely these two:
    Attachment 217153

    Attachment 217154
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  9. Porthos's Avatar
    Posts : 888
    Win 10
       #9

    mta3006 said:
    My apologies; I meant to point to the options offered at the beginning of a windows installation process, namely these two:
    Attachment 217153

    Attachment 217154
    That works if you are running 7 or 8 not for a repair install of Win 10, Sorry. But when I get a chance I will verify with a test rig I have on the bench.
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  10. Posts : 5
    windows 10
       #10

    a hard reboot 3 times should get you into help menu not sure if mouse or key broad will work
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