Upgrade

There are two log collectors for Windows 10: DM and BETA
Attempt to run both on the computer and post zips into this thread:
BSOD Crashes and Debugging - Windows 10 Forums

Please post the error message and or code.

I have no idea what that means lol.. Sorry.. And I can't install windows 10. I learned a few thing s tho. So mad at my friend for breaking my laptop and having to buy this Acer thing that won't upgrade. Ah well x

What was the information that you saw about Intel GPU?
Please post the error message or error code that you saw.

There are log collectors that collect logs from the computer.
For example msinfo32, drivers, dxdiag, event viewer, etc.

The commands are run by clicking on the link and the folder appears on the desktop > zip > upload into the thread

The log collectors were designed for Windows 10 but they could work on Windows 10. Post whatever you see on the desktop.
The instructions are on this web page:
BSOD - Posting Instructions - Windows 10 Forums

So sorry.. It's gone now. It just said my intel graphics was incompatible for Windows 10 and wouldn't display properly. This is a second hand laptop that I reluctantly bought yesterday. Good memory, and Windows 8 . I didn't think I wouldn't be able to upgrade it . At least I got to 8.1. it'll do me for a bit I guess x

Update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums | Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

Use the same information to create a new thread in our sister website eight forums.
Plan to close this thread after the Panther logs are reviewed (if the hardware is incompatible and not the driver)

Please post the results of the DM log collector in this thread.
Maintain just one thread at a time.

What was the error message seen when you had attempted to run the beta log collector with Windows 8?

If the hardware problem prevents the upgrade then consider opening a new thread in our sister website: Eight forums.

Temporarily uninstall Mcafee with the applicable uninstall tool:
Antivirus Software, Internet Security, Spyware and Malware Removal | McAfee
http://download.mcafee.com/products/...tches/MCPR.exe

Make sure that Windows defender is on after temporarily uninstalling Mcafee.

Download and install Everything: voidtools

Use Everything to search for the Panther logs:
setuperr > izip > post a share link into the thread
setupact > zip > post a share link into the thread

Make a backup image using Macrium:
Macrium Software | Your Image is Everything

Save the Macrium image to another drive or to the cloud.
Backup and Restore with Macrium Reflect | Tutorials

In eight forums you can troubleshoot the failure to install net framework, or troubleshoot unexpected shutdowns/reboots or BSOD as needed.

Code:

Event[27]:
  Log Name: System
  Source: volmgr
  Date: 2018-11-14T15:29:02.675
  Event ID: 46
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: User
  Description: 
Crash dump initialization failed!

Code:

Event[3846]:
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2018-12-06T20:26:16.080
  Event ID: 20
  Task: Windows Update Agent
  Level: Error
  Opcode: Installation
  Keyword: Installation,Failure
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: User
  Description: 
Installation Failure: Windows failed to install the following update with error 0x80246013: 2017-11 Security and Quality Rollup for .NET Framework 3.5, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7 on Windows 8.1 and Server 2012 R2 for x64 (KB4049017).

Cairdeas said:

Upgrading to 1809? That looks like this known blocking issue is preventing the upgrade.

November 30, 2018 8:45 PM PT

Upgrade block in place

Windows 10, version 1809 Windows Server 2019 Windows Server, version 1809

Microsoft has identified issues with certain new Intel display drivers. Intel inadvertently released versions of its display driver (versions 24.20.100.6344, 24.20.100.6345) to OEMs that accidentally turned on unsupported features in Windows. After updating to Windows 10, version 1809, audio playback from a monitor or television connected to a PC via HDMI, USB-C, or a DisplayPort may not function correctly on devices with these drivers. Workaround: To see if your device is affected and, if so, resolve the issue, see this Windows Forum post. Next Steps: Microsoft is working with Intel to expire these display drivers, including coordinating with OEMs, and will provide an update on the resolution in an upcoming release.

Windows 10 October 2018 Update version 1809 Now Re-Released - Windows 10 Forums

If that's the case, then upgrading to 1803 should work because it doesn't have these issues.... that is, if you get an ISO. You can't get one using the MCT now that 1809 is out, but this 3rd-party tool can generate a link do download one direct from Microsoft's servers. It's either that, or wait for MS to resolve these issues before attempting to upgrade to 1809.

Microsoft Windows and Office ISO Download Tool

1) Skip the sister website at this time as the upgrade may be an option.
2) Update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums | Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

3) The BSOD will need to be troubleshooted before the upgrade.
4) Most of the steps in these threads are typically for Windows 10.
So for any steps that don't work in the Windows 8 environment please comment in the thread about any error message or code.
5) Please post the DM log collector zip into this thread
6) What was the error message or code seen when running the BETA log collector?
7) Open administrative command prompt and type or copy and paste:
8) sfc /scannow
9) dism /online /cleanup-image /restorehealth
10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
11) chkdsk /r /v C:
This command may take many hours to run so plan to run overnight

C:\WINDOWS\system32>chkdsk /r /v C:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

12) Use the text and images in this link to find the chkdsk report in the event viewer > copy and paste > notepad > post a share link into this thread using one drive, drop box, or google drive

13) Create a brand new restore point:
Restore Point - Create in Windows 8 Tutorial | Windows 8 Help Forums

14) Make a backup image using Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Macrium Reflect Free

15) Save the backup image to another drive

16) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread.
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

17) Download and install Everything: voidtools

18) Use everything to search for these files: (for the files that are found > zip > post a share link

C:\Windows\Panther
setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log
C:\$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~BT\Sources\Panther\UnattendGC
miglog.xml
Windows\Logs\Mosetup
Setupapi.offline.log

19) Temporarily uninstall Mcafee with the applicable uninstall tool:
Antivirus Software, Internet Security, Spyware and Malware Removal | McAfee
http://download.mcafee.com/products/...tches/MCPR.exe

20) Read these links on Windows driver verifier (do not use the tool until it is communicated in the thread)
Enable and Disable Driver Verifier in Windows 10 | Tutorials
Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community

21) When performing an upgrade plan to place the computer in clean boot:
Troubleshoot Problem with Clean Boot in Windows 8 Tutorial | Windows 8 Help Forums